Without a doubt, this company are up there with the worst.1 star is very generous for Virgin. Ordered a SIM card which arrived, but decided not to use their service, so within the 14 day cooling off notice. Trying to cancel, but can’t seem to do that online, and wait times are 40 mins. When I do decide to wait, I get cut off after approx 15 mins. If you are changing mobile phone providers, I’d personally give Virgin a miss. I finally got through and the customer service person was friendly, and hopefully put my cancellation request through, but you really shouldn’t have to go through all this to cancel a service. Trustpilot reviews rates them 1.2 that’s probably a bit generous. Senior management want to get their finger out. Today is the 15th September. Despite having cancelled in the cooling off period, and note to prove, I now have my 1st bill.. Trying to cancel is a major headache even when you have the right to do so. The wait time exceeds 30 mins most times, and the bill you are looking for can’t be found on the app. It appears the cancellation request wasn’t put through, or wasn’t received. Virgin Media are simply useless.