Spirit Halloween Reviews 329

NOT a customer, but an ex employee. Worked almost three full seasons, until there was a mix up and I just ended up quitting because I could NOT do it anymore. Greenwood Indiana and Indianapolis lo... See more

I purchased a costume via online, only to find that it was ill-fitting so I attempted to return the item ONLY to be unable to as the return window expired ( conveniently). No worries, I actually place... See more

I wonder in what universe kids go from a size xl in kids (12-16) to an adult medium. It's impossible to pick a themed costume for a tween. My 12 year old is so disappointed. Perhaps this is an age whe... See more

I would give zero stars if I could. I purchased a costume online to pick up at the store. They only held it a couple of days and then cancelled my order. However, they never refunded me. I had to call... See more

This company doesn’t even deserve one star. I ordered my daughter’s costume October 3rd, right after it was restocked and while it was still showing as in stock. I even paid extra to make sure i... See more

This is the second year I order from them and pay the extra shipping for my costumes to be here on time, and they don't arrive on time, or by the day they're supposed to arrive. What am I paying extra... See more

Horrible attitude and rude service from the manager 😡. Contacted corporate, they pretended to be empathetic, but at the end of the day did nothing at all. We provided all receipt information so they... See more

Ordered a costume online Friday October 3, 2025. The website indicated my local store in Canada. My address given is Canadian. Tax rate charged was the HST rate. At no point in the transaction d... See more

I drove 17 minutes to the Spirit H. near me (ft worth, TX) and they were completely OUT of MASKS literally walked the entire store multiple times along with other people looking. No Micheal Myers no F... See more

Took my daughter into the Lacey, Washington store and she found this cute Oogie Boogie purse and so we went to check out and the register people were not the friendliest. One was in training so ok sh... See more

(Two stars off for difficulty of reaching customer service. Getting into chat is a matter of luck, and their phone line is often off. ) Our item, ordered at begging of October got lost via USPS. We re... See more

Returned an item and now FedEx tracking is showing error. It was a faulty $200 Gourdo and they like to back and fourth with emails. You can certainly see why they only open once a year the customer se... See more

Not taking returns after a certain date makes sense, not allowing exchanges for the correct size of the same costume 2 days later is an absolute garbage policy. I'll be going to any one of the other p... See more

DO NOT EVER SHOP HERE WORST CUSTOMER SERVICE EVER…. AND THEIR Policy’s ARE HIGHLY INCONVENIENT…. IN THIS COMPANY IT ISNOT ABOUT MAKING THE CUSTOMER HAPPY . IT IS ABOUT HOW MUCH MONEY THEY CAN GET FROM... See more

Horrible customer service. Store will not do refunds only exchanges. The prices online are 10 dollars less and the store will not honor their own internet price. Associates lack knowledge and manager... See more

Do not order anything online - have my money and I have no product. Ordered item online via Amazon from Spirit Halloween. Paid international shipping and customs at time of purchase in July. Item n... See more

Was online looking for an item I wanted to get, found said item and one other item. Saw the promo “pickup at store get a certain percentage off” so I did that. First item on order “canceled due to... See more

Watch if you're outside the US when ordering. I just got a bill from Fedex for another $58 in shipping/duties. Nothing about that on your site. Never order again and will not recommend you! As of this... See more

Absolutely the worst experience with one particular store - Gilbert, AZ on Dana Plaza. This location has no fitting rooms. We spent nearly $100 and asked if we could come the same day to exchange cost... See more

I ordered a costume on 10/22. I paid for expedited shipping to be delivered by 10/26.. It did not arrive until 10/30, 4 days after it was supposed to for expedited shipping. I also can't return it be... See more

Bought an item with blatant false advertisement on the box. When I tried to return the item they said they can't return my money because I opened the box. (It was in a box that required scissors to... See more

I made an online order, paid for express shipping and item was never shipped. I requested a refund in which I was given only shipping and tax refund for now. I should expect the rest of the amount in... See more

Free shipping code did not work even though my purchase was above the minimum required spent. When i called to complain, they said they could bot honor it or issue the shipping refund. The email I sen... See more

This place has horrible products and no customer service whatsoever!! I bought an electric pumpkin carving tool that never worked and when I brought it back, they refused to exchange or return it. I j... See more

I would love to givethe store in Port St. Lucie Florida a zero or a negative review, due to the fact that I was refused service because I did not wear a mask due to a medical condition yet my son and... See more

Ordered items for Halloween because they were not found in any of the stores in my location. I paid extra money to have it shipped to me before Halloween, around 20$ for shipping. Package arrived befo... See more

I just went to the Coquitlam store with a 20% off coupon that’s valid until October 27th. However, they insisted that the coupon period ended yesterday. I pointed out that the coupon clearly states it... See more

Was not advertised that they don’t do exchanges after a certain time. No dressing rooms to try on anything so we have to buy it and hope for the best. Also when I called customer service, after waitin... See more

Payed for express shipping and S Halloween sent it ground with the excuse it should have still made it in 2-4 day express timeframe. Well it came one day after Halloween. They could care less when I... See more

Do not pay for expedited shipping online as they do not honor the time frames promised. They say that they will ship your order out the next business day when you make the purchase but they have a dis... See more

We purchased outfits from Phoenix, AZ location however, live 5 hours north on upon arriving home open one costume and missing an item. Tried to send picture to family in Phoenix but told need costume... See more

I had a problem with my online order, so I called, but the answering machine said the phone lines are closed and to use the websites live chat service. So I went there, but I got NO RESPONSE. Nothing... See more

Went to Oshkosh, Wisconsin outlet on Saturday October 26, 2024. Purchased hanging clown. The customer service person didn't say a word, except the total due. I ran my card, then the rude dude told me... See more

Purchased a costume for my daughter. She wears a size 10 so I purchase a large 12-14 to ensure it would fit. The costume was far too small so I immediately returned to the store 45 minutes later. ( ha... See more

Awful customer service, horrible return policy, and rude associates. I purchased costumes for my children, and asked the associate before paying if items were returnable. She stated they were able t... See more

I ordered a Halloween holographic projector and received 3 4k projection screens that is basically a cloth. I tried to contact them thru the chat only to be told they couldn't find my order number an... See more

Received a costume with missing pieces. I was told they were shipping a replacement costume over a week ago, but now the replacement order status says canceled. I have been trying to get a hold of cus... See more

Purchased a Fortnite Costume on Sept 14th, 2024. Did not open costume until a couple weeks later. The helmet did not work. I emailed customer service about the problem. First I was asked to send a vi... See more

I bought 2 animatronics Rusty and the night crawler and I put both together and neither are working. I have called many times and talked to many team members at drzombie and I have emailed two videos... See more

Worst customer service on this planet.. bought a costume, paid extra for 2 day shipping. One of the costumes didn’t fit.. no where did it say you can’t return after a certain day UNTIL I checked the r... See more

I’m so absolutely disgusted! I went into the store with my 2 young daughters to find their costumes. As we are searching for the kids costumes we pass a giant PENIS costume for everyone to see! Now m... See more

The customer service was terrible. Got accused of breaking something the workers are bums and have no life. Also showed rascism towards my black friend which i found extremely hateful and would like t... See more

I ordered a costume for my son and paid the express shipping and needless to say it did not arive on time but when it did it has spots on the front of it like it has been worn and of course i held on... See more

We placed an order and due to using an existing account there was no way to verify the address prior to placing the order. Spirit Halloween has no customer service contacts (we tried calling and email... See more

Terrible inventory. And when I try to speak to a agent about inventory it says hold time exceeds over 20 minutes.

Bought an inflatable costume for $60. No refunds were allowed and I was a bit skeptical. I put it on and it worked fine. 5 minutes later the inflater air conditioner fell out of the costume. No return... See more

The store manager is a paranoid psychopath. He is mean, rude and condescending. Don't bother shopping here

Made order tracked it,it said delivered who to i don't no as I never got it waste of time don't use.

They sent me the wrong item and will not refund the overweight shipping charge. Then they want me to send it back on my dime. Ridiculous. Lost a customer.