Got overnight shipping for lost item
(Two stars off for difficulty of reaching customer service. Getting into chat is a matter of luck, and their phone line is often off. ) Our item, ordered at begging of October got lost via USPS. We reached out to customer service who sent us a replacement item via overnight mail. It arrived within 2 days. Our toddler is very happy.
Reply from Spirit Halloween
Thank you for taking the time to leave a review on your online experience. We are sorry to hear about the delay in receiving your package but are thrilled we were able to get you out an item as soon as possible just in time for Halloween! Your feedback is important to us! we look forward to seeing you again soon! For additional product or shipping information, please reach out to us via email at guestservices@spirithalloween.com or by phone at 1-866-586-0155 and one of our top notch representatives will be more than happy to assist you.
