Horrible
Ordered items for Halloween because they were not found in any of the stores in my location. I paid extra money to have it shipped to me before Halloween, around 20$ for shipping. Package arrived before Halloween, but my items were broken, couldn’t take them to the store to exchange because they didn’t have the items in store, so I tried to email guest services, no replies. Terrible customer service. At least refund my shipping to me since you couldn’t deliver a package correctly.
Reply from Spirit Halloween
Thank you for your review Brook, we are sorry to hear about your items arriving damaged and you were unable to exchange in store or online. We are here to assist you and I apologize that your email was not responded it. Are you able to forward your email to guestservices@spirithalloween.com and you can put it to the attention of Saymara, so that it can go into her box. She is our Team Lead for the department and will be able to assist you further with your request. We again, apologize for the inconvenience that this may have caused and look forward to hearing back from you and assisting with this matter.
