DO NOT ORDER ONLINE IN CANADA!!!
Ordered a costume online Friday October 3, 2025.
The website indicated my local store in Canada. My address given is Canadian. Tax rate charged was the HST rate. At no point in the transaction did it indicate that it was a USD transaction.
I saw the FX charge appear on my credit card today for a much higher amount then what I would pay at the nearby store. I try but could not cancel my order through my emailed order or anywhere on the website. I called the 1-866-580-5819 number. Two reps said, after an hour and a half, that even though the item has not been received by the shipper (not shipped), they cannot cancel the order.
It was recommended that I email them at: guestservices at spirithalloween dot com (have to type it since trust pilot won't allow for the proper email format). I did, the email bounced back undeliverable.
What a terrible experience. Deceptive and difficult on purpose.
Please avoid their online shopping!!
Reply from Spirit Halloween
Good afternoon, We are sorry to hear about your experience. Your feedback is important as we are always striving to improve our guest experience. Thank you for bringing this to our attention! Please reach out to us privately at 866-580-5819 with your contact information, so that we are able to further assist you. We again apologize for your experience and look forward to hearing back from you.