Dee

We purchased outfits from Phoenix, AZ location however, live 5 hours north on upon arriving home open one costume and missing an item. Tried to send picture to family in Phoenix but told need costume and original receipt to exchange. Spoke to corporate staff and kept being told take it into the store or send picture to family. I told them I did. Nothing resolved just told donate the outfit then. I told them closest shopping stores like Walmart in any direction is 2 hrs away, we live in rural part of the state. Individual just mocking saying “would like to live like that aren’t you all scared to live there?” Told them no people still haul water , go out to chop wood, but major shopping likes malls have to travel couple of hours. It’s not our fault as customers if packing doesn’t include all listed items. I even said why can’t you call the store and tell them what item I need so family can pick it up. But again nothing.