Rowland Homes Reviews 205

TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

When buying our home in Jubilee Gardens Stephen the Sales Manager made our experience 1st class . He went over and above his remit to make sure our purchase went smoothly. He was always at the end of... See more

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Rated 1 out of 5 stars

If I could Give zero I would, we have lived in our Rowlands home for nearly 6 years now. We have easily spent over £10,000 fixing issues they had zero interest in correcting. Tried contacting so... See more

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Rated 5 out of 5 stars

Richmond Point. Excellent service from all, sales team to the tradesmen installing and fixing things. Yes there were things wrong, snags, after we moved in, but site foremen ensured the relevant tra... See more

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Rated 2 out of 5 stars

Moved into Levens view January 2014. House build decent ish quality. Finish and materials is poor and low end, could never be called “luxury”. Kitchen diner design is poor and pokey. Detached... See more

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Company details

  1. Home Builder
  2. Housing Development

Written by the company

Independently owned and dedicated to creating stylish developments, Rowland has a track record in house design, construction and the creation of living communities, spanning more than 25 years. At Rowland, we believe in providing a varied portfolio of traditional, modern and contemporary houses in a range of popular locations throughout the North West. The environments that we create may vary in shape and size, but our commitment to quality means that all are built to the same exacting standards. Externally, Rowland homes incorporate eye-catching design features, whilst careful interior planning ensures that we maximise every square metre of available living space.


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4.0

Great

TrustScore 4 out of 5

205 reviews

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Replied to 20% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

Levens View new build

We bought a house at Levens View and Jordan was our main contact throughout. Jordan guided us throughout the process and kept us fully informed along the way of any details or updates to ensure that buying our house went smoothly. Jordan was friendly, always available to answer any of our numerous questions and ensured that what could have been a long process went without issues. Having never purchased a new build before, we found Jordan's wealth of knowledge incredible and he was able to also guide us through working with the solicitors and the paperwork required.

September 29, 2024
Unprompted review
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Reply from Rowland Homes

Thank you for taking the time to write a review about your experience at Levens View. We are happy to hear about your positive process. Thank you Rowland Homes.

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Rated 5 out of 5 stars

Quality Experience beuitiful home

Our first experience of Rowland homes was a visit to the Jubilee gardens show homes in Euxton,
We were very impressed with the different styles available and the actual build quality of the homes. We looked at other builders within a 10 mile radius but none of them came anywhere near to the homes on offer at the Rowland homes in Euxton.
We went back a few weeks later to reserve our home, Stephen was excellent very helpful and made the experience of buying a Rowland home so easy and kept us informed throughout the whole process from initial deposit to completion.
Luke and sam the builders site managers did a fantastic job of sorting the few snags we found very promptly and very professionally, they are a great team at Rowland and have made our whole experience a very memorable one, thanks team Rowland you are the best.

September 27, 2024
Unprompted review
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Reply from Rowland Homes

Thank you for taking the time to leave a review, it’s great to hear about your buying experience. We’re delighted you love your home. Many Thanks Rowland Homes

Rated 5 out of 5 stars
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We moved in to our Rowland Home at…

We moved in to our Rowland Home at Jubilee Gardens, Euxton, 5 weeks ago now and are over the moon with everything!
Our experience started with Stephen in the sales office. He could not have been any more helpful or friendly if he tried. Our move was particularly stressful due to issues in the chain but Stephen did everything he could to ensure we did not lose the house and nothing was too much trouble.
On moving day, Sam, one of the site managers came to make sure everything was OK and from that point on Luke has looked after us. Luke has provided an exceptional service too. He's text us every week to make sure everything has been OK, let us know when he was on holiday and alternative arrangements and made sure our snags were sorted promptly and when I say snags, they were minimal. We are blown away with the quality and general finish of the house. If you are reading this and thinking of moving to this site I'm sure you will not regret it. The area is lovely, the houses are fab and the service outstanding.

September 25, 2024
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Reply from Rowland Homes

Thank you for taking the time to leave a fantastic review about you're experience and the Rowland team. We're so glad you love your new home. Thanks Rowland Homes

Rated 5 out of 5 stars
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Excellent service - Jubilee Gardens

We are delighted to share our experience after moving into our new home in Jubilee Gardens. The entire process has been seamless, thanks in large part to the exceptional staff. A special shout-out to Stephen, who was instrumental throughout our journey, making everything significantly easier for us.

Additionally, Luke and his team have been incredibly supportive as we settled in. They responded promptly to any issues we encountered and consistently went above and beyond to ensure our comfort.

Based on our experience, I would recommend Rowland Homes. They have truly made our moving experience enjoyable and stress-free!

September 23, 2024
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Reply from Rowland Homes

Thank you for taking the time to leave a fantastic review about your moving experience and the Rowland team. Thanks Rowland Homes

Rated 5 out of 5 stars

My experience so far with Rowland homes…

My experience so far with Rowland homes has been great.

It begun from the sales office where I met Stephen, he made my experience stress free. This is because of how passionate he is about his job. He ensured that everything went according to plan and the process, beginning from when we reserved our home till the completion stage was nothing short of amazing.

Stephen then handed us over to Luke, who is one of the site mangers. He has been extremely helpful and gone the extra mile when required. He took full responsibility and ensured that all our snugs were taken care of. There have been times where he has sent us text messages to check up on us just to make sure that everything is ok.

Luke's site team have also been very helpful and passionate about their work.

Both people are just a breeze of fresh air, I would highly recommend Rowland homes Euxton, Chorley

September 23, 2024
Unprompted review
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Reply from Rowland Homes

Thank you for taking the time to write a review about your experience at Jubilee Gardens and with the Rowland team. We are so pleased to hear about your positive process. Best regards, Rowland Homes

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Rated 5 out of 5 stars

Jubilee Gardens

We are currently buying a property with Rowland homes in Euxton. Stephen is amazing and the customer service from him has been exceptional. If I have a question or a problem, Stephen has responded promptly and professionally. Overall my experience with Rowland to date has been outstanding and I cannot wait to move in our new home before Christmas.

September 22, 2024
Unprompted review
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Reply from Rowland Homes

Thank you for taking the time to leave a review, it’s great to hear about your experience so far at Jubilee Gardens. Many Thanks Rowland Homes

Rated 5 out of 5 stars

Jubilee gardens

After a week in to our new home that we reserved in February, we love it. We can’t thank Stephen enough for all the help through what can only be described as a massively testing 6 months, he has gone above and beyond and stood by us all the way. Big thanks to Sam and Luke for all the help since we have moved in, nothings been a problem, we would definitely recommend.

September 17, 2024
Unprompted review
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Reply from Rowland Homes

Thank you for taking the time to write a review about your experience at Jubilee Gardens & the Rowland team, we are so pleased to hear. Best regards, Rowland Homes.

Rated 5 out of 5 stars

Our dream home at jubilee gardens

We’ve just reserved our dream home at jubilee gardens
I can’t believe how easy it’s been so far snd Stephen sales executive has been fantastic
Nothing is too much trouble with him and we always feel very welcome with him
Thanks very much Stephen you’ve made our dreams come true

September 12, 2024
Unprompted review
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Reply from Rowland Homes

Thank you for taking the time to write a review about your experience at Jubilee Gardens & Stephen, we are so pleased to hear. Best regards, Rowland Homes.

Rated 4 out of 5 stars

The majority of our experience has been great!

The initial stage of the buying process with Rowland (Jubilee Gardens, Euxton) wasn’t great, mainly related to head office and the way in which they managed our part exchange. However, other than that the rest of the team have been incredible. Stephen the sales manager has always been helpful and answered any questions we have had. Luke has been amazing, whenever we have a problem he is always able to fix it for us and nothing seems too much trouble. His team are also very friendly and approachable, which is testament to the way in which the site managers lead. We are so glad we went with Rowland and we would recommend them with no hesitation.

August 2, 2024
Unprompted review
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Reply from Rowland Homes

Thank you for taking the time to write a review about your experience, we're so glad to hear. Best regards, Rowland Homes.

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Rated 1 out of 5 stars

WASTE OF TIME

Yet again rowland homes never fail to disappoint after saying for weeks that the surrounding areas would be taken care off they came in for one day did a terrible job of cutting the grass and I when I say terrible they only did half no hedges no picking up the brick that have been left but I suppose they can say they have been in there eyes. They have left the mud path and the grass that is overgrown in front of our house.
where the cabin was is still an eye sore it’s just mud with bricks There are now 4 house up for sale now if that does speak words what will

September 4, 2024
Unprompted review
Rated 5 out of 5 stars

Would highly recommend Rowland Homes

We reserved our forever home at Jubilee Gardens. Unfortunately due to the wet UK weather our build was delayed and no fault of Rowland. Sam, the site manager told us that she would deliver a quality home which she did and we love it! Throughout the buying process, Stephen the Sales Executive kept us fully updated and he should be commended on his friendly and professional approach. Finally the assistant site manager Luke ensured that our snagging list was rectified very promptly and he followed up to ensure the work had been completed to our satisfaction. Overall, we were very impressed and Sam, Stephen, Luke and the entire team are assets to Rowland Homes. Well done and thank you.

August 20, 2024
Unprompted review
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Reply from Rowland Homes

Thank you for taking the time to write a review about your experience at Jubilee Gardens & the Rowland team, we are so pleased to hear. Best regards, Rowland Homes.

Rated 5 out of 5 stars

Jubilee Gardens Euxton, a great choice!…

We opted for a new build as we have recently retired and wanted to future proof our home. We chose Rowland “Jubilee Gardens” at Euxton as we loved the location and the exclusive feel of the development. We have been in our new home 5 weeks now and have been impressed with the service we have received. Everyone on site has been so friendly and helpful. Special thanks to Luke, who works with Sam, site Manager, he has checked in with us on a regular basis and has actioned the few minor little issues extremely promptly. He has been a “Star”. Also, Stephen, the Sales Negotiator, who has been amazing and Chris who drives the big machinery! Always a friendly hello! We are happy with our new home and would recommend anyone to purchase a Rowland home, we are so glad we did. Thank you Rowland!

August 20, 2024
Unprompted review
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Reply from Rowland Homes

Thank you for taking the time to write a review about your experience. We are so pleased to hear about your positive process. Best regards, Rowland Homes

Rated 5 out of 5 stars

Making our dream home a reality

We have just moved onto Richmond Point and what a fantastic journey it has been. Having previously lived in a new build we were a little sceptical as our previous experience was not great but Rowland Homes have got it right.
The team of Emma, Mark and Lucy worked hard with us whilst on the journey to exchange and then onto completion. The home introduction prior to moving with Pete the site manager was so welcoming and informative, nothing has been too much trouble. The flowers and card waiting for us when we moved in really made it special. We are equally impressed with the quality of build and the focus to make everything as right as it possibly can be. So thankyou for making our forever home a reality.

July 25, 2024
Unprompted review
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Reply from Rowland Homes

It's brilliant to read your feedback about your experience and the team at Richmond Point, thank you for taking the time to leave a review. We're so pleased to hear you love your new home. Many thanks, Rowland Homes

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Rated 5 out of 5 stars

Rowland Homes have been very…

Rowland Homes have been very understanding when I came to moving our Early Bird reservation from one site to another. Stephen could not of been more helpful, efficient and reassuring after our change in circumstances meant our original reservation was now the wrong place for us to make our home.
Well done and thank you Stephen, I know with your down to earth approach buying a house with Rowland Homes in Euxton will be made so much easier.

July 21, 2024
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Reply from Rowland Homes

Thank you for taking the time to leave a fantastic review about you're experience and Stephen. Thanks Rowland Homes

Rated 5 out of 5 stars
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Shaun is site manager at Riverside…

Shaun is site manager at Riverside Place Carnforth. He is so helpful and kind ensuring we get best care after buying our beautiful home. So happy he is on site.

July 10, 2024
Unprompted review
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Reply from Rowland Homes

Thank you for taking the time to write a review, we are so pleased to hear about your positive process. Best regards, Rowland Homes

Rated 5 out of 5 stars

Pete

Pete was excellent in getting me a plumber here with 5 minutes of a there being a problem. Has been very efficient in every time I’ve needed him. Would recommend

July 9, 2024
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Reply from Rowland Homes

Thank you for taking the time to leave a review. Best regards, Rowland Homes.

Rated 5 out of 5 stars

Absolutely love our new Rowland home

Absolutely love our new Rowland home! We've had such a pleasant experience from start to finish. Sean has been amazing checking in with us since we've moved in and making sure everything is right.

July 4, 2024
Unprompted review
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Reply from Rowland Homes

Thank you for taking the time to write a review about your experience & Sean. We are so pleased to hear you love your new home. Best regards, Rowland Homes.

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Rated 5 out of 5 stars

Happy home owners

Having bought a few new homes over the years from different builders, I can honestly say that the experience we have had from Rowlands has been the best. The quality of the home, and the readiness of the site team to make sure we are comfortable and that everything is perfect has been amazing. Thank you in particular to Shaun, Tony and Mel. You have been amazing.

July 3, 2024
Unprompted review
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Reply from Rowland Homes

Thank you for taking the time to write a review about your experience. We are so pleased to hear about your positive process. Best regards, Rowland Homes

Rated 5 out of 5 stars

We cant thank Steve enough for the help…

We cant thank Steve enough for the help that we have received so far in purchasing our new home in Euxton. This man has gone out of his way to make sure that we get the answers that we need. He has personally given to us details of people that can help with carpets/ blinds etc. and we are always welcomed with a smile. I'm in sales myself and have been for over 20 + years so i tend to look out for the things that you wouldn't normally get... the above and beyond... and this guy has genuinely done that for us to date. Highly recommend the service and The Steve :-)

June 30, 2024
Unprompted review
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Reply from Rowland Homes

Thank you for taking the time to leave a great review about your experience at Jubilee Gardens and with Steve. Thanks Rowland Homes

Rated 5 out of 5 stars

We bought a new ‘Bridgeport’ house and…

We bought a new ‘Bridgeport’ house and it’s excellent. They asked us for a snagging list and there were ONLY THREE FAULTS we could find. They were sorted in a couple of hours. We would certainly recommend Roland Homes.

June 1, 2024
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Reply from Rowland Homes

Thank you for taking the time to leave a review, it’s great to hear. Many Thanks Rowland Homes

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