ST

Stuart

United Kingdom

Reviews

Review of Rowland Homes

Rated 2 out of 5 stars

Disappointing quality and customer care

Moved into Levens view January 2014.
House build decent ish quality. Finish and materials is poor and low end, could never be called “luxury”. Kitchen diner design is poor and pokey.
Detached garages are single skin, damp and cannot be used to store anything.
Snags still not fixed 1 year after move in. House was filthy when we moved in, and clearly not finished.
Landscaping of communal areas is just a pile of rubble.
Customer services do not respond to emails.
There is also a very high turnover of management on the site and therefore no continuity of service.

December 17, 2024
Unprompted review

Review of Sons

Rated 1 out of 5 stars

Another company that puts profits over anything else

Send you too much, don’t tell you when they’re going to send something. Overpriced. Can’t get hold of them when you need to.
Deliberately trap you in expensive subscriptions.
Drugs themselves are cheaper to buy elsewhere.

August 9, 2024
Unprompted review

Reply from Sons

Hi Stuart,

We're sorry to hear of your disappointment in our subscription service.

I can confirm we do provide your next order details under the 'manage account' section of our website, where you can see your next order date, details and also amend/cancel the order here. Also the subscriptions are completely flexible and can be cancelled before the next processes. We do our best to be as clear as possible, we do offer very fair pricing and also offer an introductory offer of 30% off your first order and also other consecutive discounts. Many thanks, we will take your feedback on board.

Many thanks,
The Sons Team

Review of Lively Professional Services Ltd

Rated 5 out of 5 stars

Good snagging survey and attention to…

Good snagging survey and attention to detail shown. They picked up things we would have never have noticed and delivered the report on the same day.

January 15, 2024
Unprompted review

Reply from Lively Professional Services Ltd

Hi Stuart,

Thank you for your review we really appreciate it.

Many Thanks
Ian & Sean

Review of BT

Rated 1 out of 5 stars

Treat customers with utter contempt

Switched to BT from sky to save a bit of money. Within DAYS of me joining they hike their prices. Not even apologetic, treat their customers with utter contempt.

September 12, 2019
Unprompted review

Review of Ted Baker

Rated 1 out of 5 stars

Not worth the hassle anymore

Introduced payment for returns this month and did not make it clear. I had been using and returning things with them for years.
Be warned if you need to return things it costs you a lot. A pair of shoes recorded delivery cost me £11.
It means I will not be using them anymore.

February 8, 2019
Unprompted review

Reply from Ted Baker

Hello Stuart,

We're sorry to hear that you feel as though this was not made very clear, please note that Ted has never advertised a free returns service. However, thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process.

For future reference, please be aware that Teds customers in the UK are welcome to use the collect+ pre paid label that is provided in your order, so that you can return your order with ease.

Kind regards,
Ted

Review of Superdry

Rated 5 out of 5 stars

Good seller

Good seller, good with returns policy and fast delivery. Would recommend.

January 6, 2019
Unprompted review

Review of Ted Baker

Rated 1 out of 5 stars

Not worth the money

Bought a long sleved polo off them, reduced from 90 to 60. Literally fell apart at the seams the first time I wore it.
In general the quality of stuff is no better than primark, but a lot more expensive.
Customer service was also poor, I had to buy all the packaging, pay for recorded delivery, find a printer to the print the return slip, download the slip off their website. All hassle I could do without because Ted baker think they can get away with low quality stuff at inflated prices.

April 2, 2018
Unprompted review

Reply from Ted Baker

Hello Stuart,

We are really sorry to hear of your disappointment concerning the quality of your polo shirt and your experience with our customer service team. We will be sure to forward on your comments and take them into consideration when making improvements to the services that we provide. If you wish to make a formal complaint then please email ask.ted@tedbaker.com or you may write a letter and send it to the below address.

FAO : Customer Service Department,, 6A St Pancras Way, London NW1 0TB.

Thank you.

Review of The Kooples

Rated 1 out of 5 stars

Shambolic

Sent the wrong item with the wrong addressee on the return form.
Believe the bad review and don't chance using this website as you well end up with hassle of returning items and trying to claim refunds.

January 18, 2018
Unprompted review

Reply from The Kooples

Dear Stuart,

The Kooples would like to thank you for taking the time to leave us a review.

We are truly sorry to hear about your negative experience with The Kooples.

It seems that you have been sent the incorrect parcel which is both very rare and unfortunate.

We would like to have this issue rectified as quickly as possible for you.

We invite you to kindly return the parcel which you have received incorrectly using the pre-paid returns label included within the parcel.

After this, simply send our Customer Care team a message explaining that you have returned the incorrect parcel with proof of postage / returns tracking reference number.

You should also tell our team if you still wish to receive the correct order or if you would prefer a refund for your original order at this stage.

Once we have received this information, we may simply fast track your return request and have this matter resolved as quickly as possible for you.

Once again, we are truly sorry for the situation you have encountered and we hope to rectify this shortly.

We look forward to hearing from you.

The Kooples wishes you a pleasant evening.

Kindest regards,

Simon
The Kooples

Review of Weybridge Audio

Rated 5 out of 5 stars

Great company

Good product, competetive price, very fast delivery and free delivery too.

January 13, 2014
Unprompted review