JG

Jamie Gibbons

United Kingdom

Reviews

Review of Rowland Homes

Rated 1 out of 5 stars

Rowland Homes Flooding Local Residents

Rowland Homes have begun a new development on Nell Lane, Leyland. A pipe has been put directly on to the lane and surface water from the site has flooded the lane and onto the A49 which is a main road. When contacted Rowland homes took zero responsibility for the flooding caused by their actions

December 5, 2024
Unprompted review

Reply from Rowland Homes

Please email our customer service department directly on customerservice@rowland.co.uk and we can look into this for you. Thanks Rowland

Review of EE

Rated 1 out of 5 stars

Been a customer since the days of…

Been a customer since the days of Orange but leaving EE and advise everyone I know to do the same. Son was a victim of fraud yet EE aren’t interested in helping just want to ruin the credit score of a young lad who has no way to pay. Shocking bad services

March 1, 2024
Unprompted review

Reply from EE

Hi Jamie,

We know how concerning fraud can be for our customers and their families, and we never want anyone to fall victim to this, though we understand that this can still happen from time to time.

We do have a dedicated fraud team, who are able to investigate these instances, and if you reach out to our team on Social Media then they will be able to raise this to the team, or advise of the next steps if this has already been done.

Rach

Review of EE

Rated 1 out of 5 stars

EE just couldn’t care less…

Son has been a victim of a scam and frankly EE don’t care. Crime reported but EE still want to pursue a vulnerable young adult who has no way to pay.

Been a customer for 20+ years but will be ending my contract. Terrible customer service

February 1, 2024
Unprompted review

Reply from EE

Thanks for stopping by, Jamie.

Understandably such a situation can be very difficult, and we'll always want to make sure you get the right help to support you through something like that, as it is truly horrible.

We certainly do care though, and if you speak with our team on Facebook, X or Instagram, we'll be happy to help review what's happened, to make sure you / your son get the right help and information going forward.

Craig.

Review of Morrisons Supermarkets

Rated 1 out of 5 stars

Delivery driver absusive and damaged my car - Morrisons dont care

Had a serious complaint regarding a delivery driver damaging my car and Morrisons couldnt care less it happened.
Next to impossible to actually raise a complaint - had to email the CEO to get any response. Chased numerous times asking for an update and how they propose to resolve and these were all ignored.
Looks like its going to be the small claims route to get my car fixed.
Shame on Morrisons

October 9, 2023
Unprompted review

Review of Vision Direct

Rated 1 out of 5 stars

Refund refused for vague reason and no evidence

Hugely disappointed with Vision Direct returns policy. I returned 2 unopened boxes of lens in perfect reusable condition for a refund as per the policy on the website. However vision direct claim the lens didn’t meet the returns policy. When I asked for clarification or any explanation why the perfectly good lens I returned could not be refunded the answer I was given ‘our returns process does not include providing evidence of what we receive.’
So basically I had to accept their findings without anything to back it up. Very unhelpful and gives me zero faith in the company or the way the treat their long standing customers.

January 31, 2023
Unprompted review

Reply from Vision Direct

Hi Jamies, thank you for taking the time to leave a review. I am really sorry to hear that you have been left feeling this way after contacting us. I will be in touch shortly to discuss this further with you. Best wishes, Mike.

Review of Energy Ombudsman

Rated 1 out of 5 stars

EE Mobile Shambles

I am shocked how badly my compliant has been handled. Every point I have raised was played down or whilst we sympathies nonsense used time and time again. You felt like you were actually making up excuses on behalf of EE Fair and impartial not a chance!

October 25, 2021
Unprompted review

Reply from Energy Ombudsman

Hi Jamie, We are sorry that you are unhappy with the outcome of our investigation. We consider multiple things when performing an investigation, this not only includes information and evidence provided by both parties but we also look at relevant laws, regulations, consumer rights and establish whether the supplier has took necessary steps to resolve the complaint prior to it reaching us. Its really important when raising a case with us, that your provide as much information and evidence relating to your complaint so that our team can understand the situation and issue a fair decision. We completely understand that complaints can have an emotional impact on our consumers and we will always try to support you through our process however, there are occasions when we have to issue decisions that aren't what our consumers were expecting. We are sorry that we have been unable to reach a satisfactory outcome for you on this occasion but we appreciate you leaving us your feedback. Thank you