Bought a new build at Blackpool. Very first house ever bought. First year and we’ve had leak from en-suite but they were quick to fix so all good. Found a hole in stairs which hand could go through but again they fixed so all good. After 15 months of being in house we lost three tiles off roof in a slight wind, and they wouldn’t help as according to them they don’t cover roofs, even under the NHBC new build contract. So we had to pay privately to get roof fixed. We have also had to have back garden redone as was like a mud bath in first six months as they just put clay down. Still trying to get company to help us with roof costs but they seem to be ignoring our emails now.