Andrew Leak

Richmond Point Review – Think Twice Before Buying Off-Plan
I’d seriously recommend avoiding buying off-plan with Rowland Homes - Richmond Point, based on our experience with a property at Richmond Point (Plot 350). As soon as our money landed in their account, work on our house pretty much stopped. They blamed it on a “shortage of bricklayers,” but when we visited the site, there were bricklayers working on six or seven other houses — none of which were for sale. Strangely, both houses next to ours were finished on time. Ours? Constant delays with excuse after excuse and the only difference was they had our deposit and technically 6 months extra to play with.
When they finally got around to building it, it was like they just used whatever materials were lying around. The brickwork and roof were a mess. They clearly used different bricks on the sides of the house — probably thinking no one would notice — but it stood out in the worst way. It looked cheap and mismatched, nothing like a new build should especially when its over £550k.
And the roof was just as bad. It really makes you question who signed off on it. If they’re happy to pass something so obviously flawed, it’s worrying to think about what’s hidden that you can’t see.
The worst part is, we really liked the design and the location. They didn’t have to build it so poorly — it was a choice, not an accident. A new home should have uniform bricks and tiles, not whatever was left over at the end of the build.
Thankfully, we managed to get all our money back because the build quality was so bad. Now, they’ve put the same house back on the market for £5,000 more than we were going to pay — which honestly just shows they don’t care about fixing the issues or delivering quality. I raised the problems over three months ago, and even though the house is supposedly “ready to move into,” nothing has been sorted.
All in all, a really frustrating experience. If you're thinking of buying from Richmond, especially off-plan, I’d say be very, very cautious.