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Puregusto.co.uk Reviews 266

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently express high satisfaction with the quality of the products available, including coffee, syrups and other supplies. Consumers appreciate the ease of navigation on the website, which makes the ordering process quick and efficient. People highlight the promptness and speed of the delivery service, with orders often arriving sooner than expected. The packaging is generally well done, ensuring that items arrive in good condition. In addition to product quality and efficient delivery, reviewers consistently praise the company's service, noting the staff's readiness to assist and resolve issues quickly and without hassle.

Based on these reviews

Rated 5 out of 5 stars
Verified

I have used pure gusto for over 15 years and the service it gives now is so far removed from the hit and miss you got back then , the quality has always been the best but they now have deliver a first... See more

Rated 5 out of 5 stars
Verified

First time I have used this company and I can recommend them. My experience with them was very pleasing. I had a query about the product before I purchased and was given advice from customer services... See more

Rated 5 out of 5 stars
Verified

I’m a big espresso drinker and after a long time spending a small fortune on a premium high street brand (£30+ per kg) I figured I’d try some alternatives. Stumbled upon Puregusto. My first purchase... See more

Company replied

Rated 5 out of 5 stars
Verified

I have starting making inroads into the large bag of Kilimanjaro ground coffee and so far I have enjoyed every drop. I was hesitant to change suppliers but my usual source didn't have stock. I was als... See more

Company replied

Rated 5 out of 5 stars
Verified

Ordered some Airscape Canisters to store my coffee beans in to keep them fresh. Canisters are great, but haven't had them long enough to see if the freshness lasts from filling up, to the last remova... See more

Company replied

Rated 5 out of 5 stars
Verified

We had a problem getting Cadburys hot chocolate from our normal supplier but were able to get if from Puregusto.co.uk - it arrived quickly but unfortunately it was quite a lot more expensive. However,... See more

Company replied

Rated 5 out of 5 stars
Verified

Bought from PureGusto many, many times. Trouble free ordering, deliverd promptly every time. Extensive range of excellent coffee and good value for money. My go to for coffee beans, ese pods and cho... See more

Company replied

Rated 5 out of 5 stars
Verified

Delivery was exactly lmy espresso machine was delivered perfectly, the only disappointing is the actual hour to get a decent for cup if latee, I will be returning and product with a befri. I domt t... See more

Rated 5 out of 5 stars
Verified

For me the origin, type, grade and strength of coffee is explained along with full costs to suit your requirements. With their recognised success I'm always confident with the informed choice I make w... See more

Company replied

Rated 3 out of 5 stars
Verified

I want to give Pure gusto 5 stars as you do excellent service. I can’t fault you or your customer service. However you have changed the company you use to deliver your products. They are not doing you... See more

Company replied

Rated 5 out of 5 stars

I purchased some dried milk, sugar and a box of UHT mini-milk portions around end March 20. The products were good quality and good for the price. The products arrived approximately a week later... See more

Company replied

Rated 5 out of 5 stars
Verified

I appreciate the efficiency with which our order is dispatched and arrives as per the time stated. Thanks for the good service Please do continue to notify me with your special offers for La... See more

Company replied

Rated 4 out of 5 stars
Verified

Super quick delivery. Good quality coffee beans from Columbia for a good price. The only thing I find odd is the fact that coffee comes in PureGusto own bags with no information about the product on t... See more

Company replied

Rated 5 out of 5 stars
Verified

This is my 3rd or 4th order now from Puregusto. Once again great service, competitive prices and order updates. I wouldn't purchase coffee syrups from anywhere else now.

Company replied

Rated 5 out of 5 stars
Verified

I was looking for a bulk hot chocolate for my Forest School sessions without alot of plastic containers. The Classic hot chocolate fitted the bill. It dissolves easily and is frequently described b... See more

Company replied

Rated 5 out of 5 stars

Ordered the ena8 in feb 2021 for Hubby’s 50th. He’s always wanted this machine and so decided to treat him. The delivery was excellent and they contacted me by phone to say it would be a day later for... See more

Company replied

Rated 5 out of 5 stars

Pure gusto is a fantastic company and I wouldn't buy my coffee anywhere else!! The service level is great and the staff are always ready to help anyway they can. They always keep me up to date with... See more

Company replied

Rated 5 out of 5 stars
Verified

Fast delivery simple enough website to find what you are looking for. Packed well except the tin of hot chocolate is dented so you I think you need to layer the inside of the box more to prevent damag... See more

Company replied

Rated 5 out of 5 stars

I have been looking for great tasting decaf coffee and found it in Puregusto. I ordered 500g each of SWISS WATER DECAF - [DARK] ROAST SWISS WATER DECAF - [MEDIUM] ROAST So far I have tasted the d... See more

Company replied

Rated 5 out of 5 stars
Verified

Online ordering g is easy...item description is always accurate and informative, I had to email the team as I made a mistake when placing the order, I then phoned, they were as always extremely helpfu... See more

Company replied

Rated 5 out of 5 stars

I’m so happy i came across this company through amazon. i had a little trouble with purchasing through amazon, so i rang and placed the order through the company, took less than 5 minutes and the cust... See more

Company replied

Rated 4 out of 5 stars
Verified

Generally I have no problem with my orders but for some reason when I used reorder my salted caramel syrup became just caramel. A bit disappointing when I love salted but hay ho, ill still use it.😊

Company replied

Rated 5 out of 5 stars
Invited

Brilliant products friendly staff good service My customers love all my new exciting hot drinks … from Tasha’s Artisan Coffee shop = happy customers all round… yippee

Company replied

Rated 5 out of 5 stars
Verified

Having ordered our coffee from PureGusto for many years, we continue to return as the service, pricing and speed of delivery are second to none. We'll continue to use them and enjoy our award winning... See more

Company replied

Rated 4 out of 5 stars

Since switching to Puregusto coffee pods, our whole office vibe has improved. We used to deal another company and weren’t as good. The selection Puregusto has is great to change things up sometimes. T... See more

Company replied

Rated 5 out of 5 stars
Verified

Superb whole beans have tried other retailers but found puregusto the best with greater variety. Love the valentia beans beautiful flavour. Excellent service.

Company replied

Rated 5 out of 5 stars
Verified

Great delivery service this time. Order submitted midday on 24th June, shipped the same day and delivered the next day. Delivery service paid for was 3 - 5 days - and this was my previous experi... See more

Company replied

Rated 5 out of 5 stars

Great Customer service. Few issues with orders being damaged which was not the fault of Pure Gusto. It was sorted quickly with no hassle and I have been incredibly impressed with their customer suppor... See more

Company replied

Rated 5 out of 5 stars
Verified

Ordered many times from Pure Gusto, competitive prices and always prompt speedy delivery. Highly delighted on every occasion, well done.

Company replied

Rated 3 out of 5 stars
Verified

Italian beans are good. Colombian beans are bad. Have played around with the ground settings to really fine and it's just not what I expected. Really disappointed in the Colombian beans.

Company replied

Rated 5 out of 5 stars
Verified

Good quality supplies at reasonable prices. Very speedy delivery of well packed items. Always pleased with my purchase.

Company replied

Rated 4 out of 5 stars
Verified

Quick receipt of goods. Well packaged and whatever the coffee beans inside are, I'm confident the taste will be great. The packaging itself does not highlight the name of the beans I've purchased. So... See more

Company replied

Rated 4 out of 5 stars

Their selection is huge - much more choice than you'd find in the supermarket. The new website is much better to use than the old one - it's so easy to find everything now.

Company replied

Rated 5 out of 5 stars
Invited

A great choice of coffee on offer. The one we have chosen for delivery over the past year never varies and is extremely good. The despatch and delivery too is so quick.

Company replied

Rated 5 out of 5 stars
Verified

With coffee prices going up decided to give Pure Gusto a go as they had a great price. Order was picked and sent quickly and received no problem

Company replied

Rated 5 out of 5 stars
Verified

Prompt delivery, kept updated on order and delivery progress. Well packaged. Monin gingerbread and hazelnut syrups are lovely for our lattes.

Company replied

Rated 3 out of 5 stars
Verified

Not happy. Sent me biscoff crumbs going out of date in less than 2 weeks. No use to me. Emailed to inform them but heard nothing. Not the best customer service

Rated 5 out of 5 stars
Verified

Lots of choices available, including grinding service if required which I thought was particularly helpful. Quality goods received, reasonable price too, will definitely use again.

Company replied

Rated 5 out of 5 stars
Verified

Easy to find the items I need on website, good price and fast delivery Products are packed well and arrive with no damage

Company replied

Rated 5 out of 5 stars

Very satisfied with every aspect of orering and the products from Puregusto. Flawless communication and care!! - Very Nice. Thank You

Company replied

Rated 5 out of 5 stars
Verified

Item is great, just what we needed to look great in reception and keep the milk cool for our coffee machine!

Company replied

Rated 4 out of 5 stars
Verified

The products were very nice. However the delivery was a day later than the courier promised.

Company replied

Rated 5 out of 5 stars
Verified

Great price for the biscuits I bought , excellent delivery time , top company to deal with.

Company replied

Rated 5 out of 5 stars
Verified

Brilliant...as always. My order arrived faster than expected and well packaged

Company replied

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Company details

  1. Coffee Roasters
  2. Coffee Machine Supplier
  3. Coffee Store
  4. Coffee Wholesaler
  5. Disposable Tableware Supplier

About Puregusto.co.uk

Written by the company

PUREGUSTO COFFEE

OFFICALLY UK BEST ONLINE COFFEE WHOLESALER 2022-2024


The home of exceptional award-winning coffee beans, coffee pods and immensely superior filter coffee.

The tantalising aromas evoked from another superior batch of PureGusto roasted coffee beans come from our unique state-of-the-art commercial convection roasting oven.

This unique roasting method, coupled with years of roasting knowledge and our hand-picked selection of some of the finest coffee beans used in commercial roasting, are a few reasons our customers choose superior, exceptionally smooth coffee from PureGusto.

Are you ready to experience smooth, rich-tasting coffee from the UK's #1 coffee wholesaler...

Come And Join The UK's Best Wholesale Coffee Beans Supplier offering Next Day Coffee Supplies Direct including:


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

266 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 1 month


Rated 5 out of 5 stars
Verified

First class

I have used pure gusto for over 15 years and the service it gives now is so far removed from the hit and miss you got back then , the quality has always been the best but they now have deliver a first class service in other areas of the business ... well done .

October 6, 2025
Rated 5 out of 5 stars
Verified

First time I have used this company and…

First time I have used this company and I can recommend them. My experience with them was very pleasing. I had a query about the product before I purchased and was given advice from customer services which I used to make my decision to purchase. Delivery was prompt and the package arrived in good condition from the courier 2 days later.

July 29, 2025
Rated 5 out of 5 stars
Verified

Delivery was exactly l

Delivery was exactly lmy espresso machine was delivered perfectly, the only disappointing is the actual hour to get a decent for cup if latee, I will be returning and product with a befri. I domt thse yha hour to kille I mornings

September 4, 2025
Rated 5 out of 5 stars
Verified

Great again

Another great business as usual
great coffee. quick delivery

June 30, 2025
Puregusto.co.uk logo

Reply from Puregusto.co.uk

Wonderful Review - Thanks for taking the time - Means alot to the whole team :)

Rated 5 out of 5 stars
Verified

Cups arrived well packed and on time

Was unfair of me to leave a low score on TP.

After having a reply I've changed it, so thank you.

September 1, 2025
Puregusto.co.uk logo

Reply from Puregusto.co.uk

Thank you For The Amazing Review From A Super Customer - We Hope To See You Again Soon :)

Rated 5 out of 5 stars
Verified

Great service

Easy to find the items I need on website, good price and fast delivery
Products are packed well and arrive with no damage

September 2, 2025
Puregusto.co.uk logo

Reply from Puregusto.co.uk

Thanks For the Amazing Review

Rated 5 out of 5 stars
Verified

Retail customer - second purchase

I’m a big espresso drinker and after a long time spending a small fortune on a premium high street brand (£30+ per kg) I figured I’d try some alternatives. Stumbled upon Puregusto. My first purchase was a 3kg sample of 3 different blends. I didn’t think I’d find something that topped the blend I was so used to drinking, but their Mama Cata blend is beyond lush! It’s not as strong as I’ve been used to but the balance of flavours is gorgeous, I’m not surprised it’s an award winning blend of theirs!

Completely satisfied, my second order (this one in submitting a review for) was 6kg of Mama Cata, £13.33 a kg of pure bliss ❤️. Shipping was quick and all well packaged, and I’ll defo be ordering again to satisfy my caffeine addiction.

September 1, 2025
Puregusto.co.uk logo

Reply from Puregusto.co.uk

Thanks For the Amazing Review

Rated 3 out of 5 stars
Verified

I want to give Pure gusto 5 stars as…

I want to give Pure gusto 5 stars as you do excellent service. I can’t fault you or your customer service. However you have changed the company you use to deliver your products. They are not doing you justice. They took far too long. Our front door was closed due to the wet 💦 weather so the guy decided we must be closed and didn’t even attempt to climb the steps to find out.

September 1, 2025
Puregusto.co.uk logo

Reply from Puregusto.co.uk

Thank you for the feedback - we strive to maintain our on-time delivery at all times - we ship 1000s of parcels daily, and it's extremely rare we encounter such issues. Im Glad your parcel arrived and sorry for the day delay in reciept of goods.

Thank you again for your order, we hope you may leave a less harsh review in future for others as the impact this has on our business is the equivalent of 10 positive reviews removed.

Rated 1 out of 5 stars
Verified

Refunded order but didn't let me know

Refunded order but didn't let me know, and no apology

September 1, 2025
Puregusto.co.uk logo

Reply from Puregusto.co.uk

Apologies, we did email you regarding the refund on 01/09, stating a temporary stock shortage on the line, and apologised.

I'm sorry you didn't see that on the credit we sent you. Please kindly take a look, and if you don't mind, review the review.

Just to let you know, this temporary stock issue is now resolved. - The product is back into stock. Thank you & apologies again for the temporary shortage.

Thank you again for your order, we hope you may leave a less harsh review in future for others as the impact this has on our business is the equivalent of 15 positive reviews removed.

Rated 5 out of 5 stars
Verified

Great coffee

Great coffee, delivered on time.

September 1, 2025
Puregusto.co.uk logo

Reply from Puregusto.co.uk

Thanks For the Amazing Review - Its Great Customers like yourself that keep us motivated to ensure swift service and exceptional coffee at all times.

Kind Regards

www.puregusto.co.uk

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