Ed

Hi Ed,

Thank you for your feedback. I'm sorry to hear that your experience wasn't what you hoped for. I’ve tried reaching out to you directly and left a voicemail asking you to give me a call back so we can discuss this further.

I also checked your order history and saw that your last order was placed on March 25. Since there’s been some time since then, I'm unsure what specific issue this review may be referring to, but I’d really appreciate the chance to understand and help resolve it.

Please feel free to contact me directly at your convenience, I'm here to help.

Kind Regards
The Salons Direct Team

We are sorry to receive your feedback that our prices are too high. Please know that your Account Manager, Annabel, is always available to negotiate prices and we can then set you up with VIP access online. Going forward you can then log in online and access the negotiated lower prices.

Hello Ed,

We’re sorry to read that you weren't satisfied with our service and we would like to apologise for any inconvenience caused.

Please respond to the information request so that we can identify your case and look into this matter further.

Kind Regards,

Auxillis Online Team

Good morning

Thank you for your feedback, I am sorry to hear you have had a poor customer service experience. I have contacted you directly for further information so I am able to look into this.

Kind regards
Michaela@Nisbets

Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Kimberley

Thanks For the Amazing Review

Hello Ed, thank you for your review.

I am sorry to read that you are deeply unhappy with our website. Currently, the only option to purchase our products on our websites is by using your full card details. These are not stored on our system for bank compliance, known as PSI-compliance.

However, I shall pass your feedback onto the relevant department who will assess the comments further.

Kind regards, Olly.

Good Morning Ed,

Thank you for your review, your feedback is important to us.
We are very disappointed to hear that you experienced these issues with your order. Please accept our sincere apologies.

We pride ourselves on delivering an excellent standard of service to all of our customers.
Upon further investigation, the depot/department has informed us that a resolution was made accordingly. We hope that you are satisfied with this resolution and once again, please accept our apologies.
If there is anything else that we can assist you with, please do not hesitate to contact us on customerfeedback@speedyservices.com

Kind Regards
Customer Service Team