tonyg

Great delivery service this time.

Order submitted midday on 24th June, shipped the same day and delivered the next day.

Delivery service paid for was 3 - 5 days - and this was my previous experience

I have been looking for great tasting decaf coffee and found it in Puregusto.
I ordered 500g each of
SWISS WATER DECAF - [DARK] ROAST
SWISS WATER DECAF - [MEDIUM] ROAST
So far I have tasted the dark roast and the flavour and intensity are great.
I'm sure the medium roast will be as good, if not as intense.

I use Pharmacy2U for regular 56 day repeat prescriptions.
The only issue I have had related to setting the day to re-order my prescriptions, but this has been resolved.
However, I recently had to get a 1-off prescription and found it took 2-3 days to obtain this. As this was for an immediate use prescription I would have preferred a shorter time scale.
I think that in future I will retain the regular prescriptions through Parmacy2U but for 1-off immediate use prescriptions, have the prescription sent directly to the local pharmacy where I can pick it up. I feel this may be quicker.

I am on my second Renault supplied by Michells, both have been ex demo cars but the service I have received has been second to none. Hats off to Craig who helped us obtain both cars.

I don’t recall any issues with the 1st car - a Kadjar - servicing was always smooth and the garage assisted with pick-up from home, a curtesy car or a drop off and pick up in town when requested.

The 2nd and current car is a Megane EV60 - a really great car from design down to performance and running costs. I really like that it was designed from the ground as an EV and it shows in many ways.

We did recently have an issue with the alarm system - it kept sounding for no apparent reason, which did not help our relationship with the neighbours. Michells booked the car in for review. The 2 hour window for the work was maintained and was off again after a cup of coffee and a read of a magazine. Apparently the issue was some cables that had been initially installed touching other cables, which induced a current in the alarm circuit, setting off the alarm.

Since taking the car back the issue has not re-occurred.

If you are in the area and in need of another car I would recommend Michells.

I get a timely reminder to complete a request for my regular drugs to be sent.
The drugs arrived shortly afterwards, about one month prior to running out of drugs

I bought the SIHOO Doro C300 Ergonomic Office Chair in late November 2023. It came very well packaged and was easy to assemble. Once in use I found it very comfortable and I was impressed with the solidity of the chair.

Unfortunately, in February I found the left arm had failed at the joint of the arm rest and contacted Sihoo to see what they could do. I received a prompt response requesting further information about the failure, which I answered with a short video to show the problem.

They immediately came back with a promise to replace the whole arm, which I received a few days later. Replacement was easy, requiring 2 bolts to be unscrewed and re-fixed.

During this period I also queried an issue I had when I first got the chair - the chair lift movement was a little restricted and did not work well with my rise and fall desk. I had to maintain the desk at its lowest level and the chair at its highest.

The answer was a suggestion to find a replacement gas lift that met my requirements and that they would put £25 towards the replacement.

After careful measurement I found a replacement gas lift for £21 and ordered it. I had a refund of this almost by return.

When I came to fit the new gas lift I found the original was fully stuck in the chair feet 'spider'. I tried a pipe wrench and a sledge hammer but could not remove it. Sihoo sent me a replacement 'spider' and I refitted the chair feet and the new gas lift - took me under an hour to complete.

Now the chair is working fine and I have movement on both the chair and the desk to be able to find a comfortable position.

During this experience Sihoo answered all my emails promptly and gave every assistance. The whole issue was cleared within half a month, including the deliveries.

I have been very pleased with there response I received from them.

Ordered 2 water mist fire extinguishers which were delivered promptly.
Hope I never have to use them!

Used several times since purchase and happy with the result we get.
One issue was one time the water flow did not work correctly. A quick phonemail to Bissell gave us instructions on how to clean permanent filter in the flow to the dirty water container. We did this and it worked OK since.
We suggest that the need to clean this filter should be highlighted in the manual

Contact made a day before arrival. They gave 3 hour window for the delivery. They arrives within that window and gave a text reminder just before.

They were happy to use the protective booties we provided to avoid damage to the carpet.

They removed the packaging - very well protected - outside the house and carried the item to the place we wanted it on the 1st floor and left it in position.

I am expecting a parcel from Hong Kong, sent via Hong Kong Post.

This morning I received 3 emails from DPD identifying the sender by name and identifying the date of delivery as today. The email included a parcel number which I could track on the web site. The tracking showed the parcel passing through a number of local points recognisable as in my area.

As the delivery looked to be taking place this afternoon, when I would be out, I set a safe place to drop the parcel and this was confirmed by email.

Next thing was that the tracking showed the parcel was being returned to the sender - no idea why this happened.

I contacted DPD by phone and had an unsatisfactory discussion with the operator, mainly because I could not understand her accent well and had to keep requesting a repeat.

She tried the tracking number and said it did not work, however I was able to get a response from the web site for the same tracking number several times.

Her advice was to contact the sender in Hong Kong - who is currently away in Japan - and seek the DPD parcel number.

Eventually I was able to find on the DPD web site another number for the parcel (Consignment). This was accepted by the Helpline operator and she was able to find the parcel information.

It turned out that some thing about the label information was incorrect and the parcel had to be returned to the sender (in Hong Kong) to be corrected.

This is my first experience with DPD and I found it not very satisfactory from the point of view of the website access, app access, response from helpline, or the general system operation.

**Update 26/10/23**

Had a response from DPD. They accepted the error as theirs and have promised to refund all costs of the initial journey to UK from Hong Kong and the return, which is now its fate, apparently the parcel has gone too far on its return journey to be correctly re-directed.

Now my son in Hong Kong has to wait for its return and then send it back to UK again, having paid the cost of return to Hong Kong Post and the new cost of the journey. He will then need to claim all costs back from DPD.

Whilst it should not cost any more than the single journey originally anticipated, it would be a nice gesture if DPD were to also provide the cost of the new journey required to cover for the hassle in chasing and re-sending.

**Update 03/11/23**

A quick update to say that DPD did manage to stop the parcel from being sent back to Hong Kong and delivered it to the correct address at the beginning of this week.

Apart from a lot of anxiety and time spent trying to get action from the Helpline, the company did a reasonable job at getting the parcel to me and I have to commend them for this.

Product was packed very well to avoid damage during transit. We found everything in good order and no parts missing.
Assembly was very simple requiring only a rubber mallet. I had the 1200 x 1800 x 450 6 shelf unit installed in under an hour

My query to BG related to a repeat error messages I had received on the boiler over this last winter and to the short time required between system top ups to maintain the system pressure.

The resolution required replacement of the air valve in the boiler expansion valve and replacement of the safety valve, both responsible for the fast pressure reduction. Also replacement of the pressure sensor responsible for the error messages.

In addition the engineer looked at the hot water system and deduced that the expansion vessel also was giving problems - when replaced the membrane was severely ruptured - and the temperature pressure relief valve (TPRV) valve was also failing.

The actions taken have given me a lot more confidence in the system and saved me a lot of hassle in dealing with these issues in the future over a protracted period.

Order process was simple and went without a hitch. Delivery was 1 1/2 days after order.

It came well packed with many "boxes within boxes" to hold each part separately. As you would expect with this level of packaging, there was no damage to any of the individual parts.

Unboxing took time as we photographed each element to be able to re-package the item if required - it would be quite complex to put everything back without the unboxing record.

All parts were present and everything worked as it should.

So far we have been impressed with the vacuum cleaner as it is proving to be effective and efficient, making a much better job of cleaning carpeted areas than our previous Bosch.

We ordered an Alex Rose garden furniture cover for a round table and chair set. The order process and delivery were fine and we received the product very quickly - around 2 days.

The cover fit the table set well and we created something to tent the top of the cover to allow rain to run off.

The fixing for the cover is a cord and grip that runs around the base of the cover. When pulled tight it all seemed OK - until the wind blew a bit.

The light winds easily got under the cover and picked the whole set up, blew 2 chairs over and moved the table across the patio. (This is a cast aluminium table - 1.2m dia - and chairs - quite heavy).

We have stored the table and chairs in an outhouse for this year and will look again next year to see if we can get the cover to work better.

Following a review of suitable products online, I chose the 210l water butt from Homebase, which came with a tap, a stand, a lid and a connection kit. The price was very competitive compared to others I reviewed. I have not been disappointed with the product, which is now installed and working to collect water to assist in reducing my water bills - it was also help if we had some rain to fill the butt!

I used Homebase Click and Collect process to make the purchase and had no difficulty in following the process. Within an hour I had confirmation that the item was available and waiting in the selected depot. I drove in the same day and picked it up. Homebase have an area set aside to store goods selected for Click & Collect. Whilst that location was too small to hold the water butt, the counter staff phoned to get my goods delivered to there. They arrived within 5 minutes, loaded onto a trolley, and were handed over without further paperwork, following a brief check all the goods were present.

All in all a easy process to navigate, the items were easy to install by following the provided instructions, and the staff were all very helpful and efficient.

This is a review of my purchase experience of the Stanley FatMax V20 18V Cordless Multi Tool via Toolstation It is not a review of the tool itself as I have not had the opportunity to use it yet.

The purchase experience was painless and beneficial. I keep an eye on the many offers available in Toolstation and other similar sites and had been thinking of buying the multitool. When it came up on offer at £60 off and with an additional battery pack free-of-charge I decided to go ahead.

I purchased via the Toolstation app on my mobile in under a minute using ApplePay and received confirmation immediately. I also received an email confirming the product was available in my local Toolstation shop for me to pick up. As I was going out anyway I drove to the shop and was able to pick up the product in under a minute from walking in to walking out.

The whole experience was very simple, as was the registration of the tool with Stanley and registration for the free battery - to be received with 30 days

Seeking a freezer to supplement an existing fridge/freezer, with proviso that it will work when located in the garage - not all fridge/freezers function in this environment. Reviewed the market on-line and settled on a couple of Liebherr models.

Visited Hughes store locally but found no suitable models on display so visited their larger store in Norwich. They had 2 models on display, one had a couple of extra features, both were suitable for our needs.

Went home to consider and then contacted Hughes by video call to confirm the details and suitability. Unfortunately the one we initially wanted - more features - was no longer manufactured so we settled for the 2nd selection.

The salesman placed the correct item in the basket for me and I was able to complete the purchase on-line. This process - review by video call, selection confirmed into basket and purchase completed on line - I found very useful and commend Hughes for making this available.

The order system allowed me to chose the date for delivery, only 2 or 3 days away, again a useful function.

The freezer turned up on the due day and within the time period defined by a follow up email, and following a call to confirm they were on their way 15 minutes before arrival.

Apparently I should have ordered the installation service at a cost if I wanted the item to be unpacked, the packing to be removed and the item placed in position. However the delivery team offered to do this immediately on arrival and they carried out their task well and very efficiently.

The whole process of purchase and delivery was excellent and the freezer appears to work well. Very please with the purchase.