John Jenkins

I’m a big espresso drinker and after a long time spending a small fortune on a premium high street brand (£30+ per kg) I figured I’d try some alternatives. Stumbled upon Puregusto. My first purchase was a 3kg sample of 3 different blends. I didn’t think I’d find something that topped the blend I was so used to drinking, but their Mama Cata blend is beyond lush! It’s not as strong as I’ve been used to but the balance of flavours is gorgeous, I’m not surprised it’s an award winning blend of theirs!

Completely satisfied, my second order (this one in submitting a review for) was 6kg of Mama Cata, £13.33 a kg of pure bliss ❤️. Shipping was quick and all well packaged, and I’ll defo be ordering again to satisfy my caffeine addiction.

I’ve used Monzo as a secondary account whilst traveling abroad since 2021 due to their security features and zero fee policy when transacting in other currencies. Recently transferred all my banking to them. I love the ease of use and straightforward interface, along with the perks (I subscribe to their Max plan), and their stats relating to fraud speak for themselves (one of the lowest fraud rates in the market), which doesn’t surprise me given the security features they offer.

If you are comfortable having an all online account I don’t think it can be beaten, as a 40 something year old it suits me perfectly fine.

I’ve been training for a long time and have done my best to get my nutrition from foods alone and not supplements and shakes but it’s become increasingly difficult and now impossible to do it via food alone. Myprotein Whey was recommended to me by a friend, I downloaded the app and received a fab introductory offer on top of an already 50% off promotion, as well as 2 free shakers. I ordered 5kg of Banana Whey protein (2 x 2.5kg bags), which tastes absolutely lush and mixes very easily, only needs a bit of shaking for a nice smooth mix (I mix with 200ml of whole milk for a nice intense flavour). I ordered on Saturday evening, received free delivery and I received the product Sunday lunchtime, absolutely phenomenal delivery speed and service. Will definitely be ordering again and am very pleased with both product and service.

Very easy pre appointment and booking process. Had a zoom call with Christian mid-day Friday which was smooth and very efficient. Received required docs in the post Saturday morning.

Fee was very fair for the service received and I would recommend if you are need of any of the services they offer.

Absolutely terrible experience which is still ongoing at present.

I had an accident which resulted in the total loss of my (new) car on 20th May. It took an Aviva sister company (Fusion) and their network of garages a month to decide it was a write off, for this I have no grievance.

The problems really started once the car was confirmed a total loss. I'd call for weekly updates and get passed from the valuation team, the fusion team, customer fulfilment team, triage team.. over and over again. Each team would claim it was one of the others who was dealing with it, many times someone would acknowledge that something doesn't seem right and how very sorry they were, but no one would take ownership and rectify whatever internal cock up I was unfortunate enough to have befallen. I was sent in circles over and over again, many times on the same call.

I raised a complaint on 17th August and was given a response which essentially said "thank you, we'll look into it when we can and should get back to you within 8 weeks". Glad you're taking complaints seriously....! (3 weeks on, nothing!)

A short time after that, I got hold of a very helpful gentlemen there who managed to force some forward movement, I was obviously happy and grateful about this. However, have now hit another brick wall, even though I have the option of a new car benefit available to me in the policy, and even though I made the Aviva aware on multiple occasions I wanted to exercise this benefit, and even though the finance company informed Aviva that they had no objections, Aviva went ahead and settled my claim with cash, this IS NOT what I wanted. It's obviously the cheaper and simpler option for them, I'm assuming they just hoped I'd go away so they could save themselves a few quid. Yes the car was leased, but also yes, I brought my policy via a broker (Lloyds) and yes my policy wording states a new car benefit it available to me provided all stakeholders agree (they agree, they've emailed Aviva on multiple occasions and copied me in) and yes, this is what I wanted. The amount of people I've spoken to there that tell me they don't have access to broker sold policy wording so they can neither confirm nor deny options available to be is ridiculous. I don't know any other business that doesn't know what they're selling.

After another phone call to their customer fulfilment team and more apologies about how very sorry they are, how they don't understand how this happened, and promises that they'd liaise with internal and external people to fix this ASAP, I received an email that requested some information from me to start the rectification process which I replied to... then nothing... I sent another polite chaser email... nothing... the business is beyond a joke. All the while I have no car, you're not a human to this company, you're just a sheep they'd like to milk

I will be taking this to the ombudsman. I don't blame the employees and I'm always polite when I speak to the call centre people, but the motor side of the business is an absolute joke when it comes to actually doing what you pay them to do.

Avoid avoid avoid at any and all costs.

PS. No need for someone in your marketing department to reply to this review to give me options about how I can contact you "easily via X,Y, and Z" . I've provided my claim number, how about you escalate it to someone in your business who can actually own it and contact me directly.

I'm genuinely so happy! Having tried for quite literally over a year to get hold of a higher end graphics card for a high spec personal gaming PC build, I somehow managed to buy a RTX 3090 Founders Edition!

Communication from Scan was clear and concise, and it felt really secure going through various levels of additional fraud control and payment/address validation before they would allow the order to progress. 3 days in total from order to delivery (that includes 2 "non business" weekend days!). Nice and secure delivery, and it turned up a day early (on a Sunday.. less than 24 hrs after they dispatched!)

I never thought I'd be able to beat the bots and the eBay resellers, it makes me so sad seeing these on eBay for sale at stupid mark ups. The miners don't mind, the scalpers don't care, it's just normal tech and game lovers like me that lose out. I sincerely hope the new LHR cards bring the rip off shadow economy around these cards to its knee's, its long overdue. I believe Scan does try and limit sales to these people as much as possible, and that's an amazing thing and something I personally appreciate, makes them even more amazing.

I cannot thank scan enough, I will 100% be sourcing my CPU and motherboard upgrade from them once I've saved up in order to show my continued appreciation :)

Super quick delivery, and tap looks and feels amazing :)

Ordered a nice bunch of flowers for my partner on our special day. Bouquet of flowers were amazing and turned up on time, can’t fault them :)

Super fast and simple, 7 days end to end to get a quote for my old device to receiving the money in my account. Packaging they provided was simple to use and offered enough protection to keep the phone safe in transit. Price they originally offered was the price they paid.

All in all would highly recommend.

Took my first lease through this company 3 years ago, easy and straightforward process with excellent customer service. Came back for a more grown up car this time, was super easy and experienced the same level of awesome service. Pretty sure I’ll be using them forever!!!

End of 2 year fixed rate period on my Nationwide mortgage approached. Applied to re-mortgage online expecting the usual headaches of getting valuation/legal/admin costs etc. However, as I was re-mortgaging a current Nationwide mortgage with Nationwide the process was super quick (literally took less than 5 minutes) and completely cost free.

They estimated the current value of my home based on their last assessment 2 years ago so no additional valuation or surveyors fees needed (new estimate show's growth of c. 11% in my house value, which pushed me into a lower LTV bracket, so a nice little win!). No laborious affordability or change in earnings questions, instant approval and new mortgage kicks in beginning of next month, plus some cash back for my efforts.

I am literally in shock as to how easy it was.