Christine Blackmore

We had a problem getting Cadburys hot chocolate from our normal supplier but were able to get if from Puregusto.co.uk - it arrived quickly but unfortunately it was quite a lot more expensive. However, we were glad to have it back so our customers could enjoy hot chocolate again!

Grant was helpful in renewing our contract and very polite.

Matthew was very helpful and went through everything on our proposed policy.

The help I received from Wessex Water was excellent. I would suggest that they issued cards to people who want to pay at the Post Office (as Council tax customers receive) rather than just a sheet of paper. I realize that they would prefer everyone pays by direct debit but not everyone wants to!

Hilda was very efficient and helpful and made sure that I understood all parts of the annual insurance that I took out with you.

Michelle was very efficient and contacted our insurance firm and sent me by email all the documentation I needed.

I have being trying to contact this firm for weeks - but am continually holding on the phone listening to the message. We were charged - like a previous customer a huge amount for an electricity bill £830 for a month when it has been about £400 with a previously supplier. I have sent endless emails but all I get is a letter saying they have being trying to contact me. I have an answer phone and no message has been left - I am so disappointed that I changed my electric account to this firm as there has been nothing but problems.

I had many calls from firms trying to give me prices for the electric contract at our business. I found that Love Energy gave me the best price and were able to offer me several options so I was happy to go with them. I didn't want to make a decision straight away and they called me back at the time we discussed so hopefully everything will go smoothly with the change to a new company for our power supply.