Pearson VUE Reviews 2,493

I'm sure the other reviews cover everything. How are these in business with this website and this level of support. Complete joke.

I wish I could give zero for the customer service . Looks like they outsourced it to India and people there are so rude with zero manners. I paid the amount for the test and couldn’t reschedule so had to call the customer care . The first guy who answered told me he had some issue accessing my account and he would transfer me to the other related person but he transferred me to some transport company in US . Is this some kind of a joke ? I called again and this time the lady who answered kept on saying she couldn’t hear us . Looks like she was somewhere outside and didn’t want to answer the call . We could clearly hear the outside noise . With more than 2k reviews with 1 star rating I think it’s high time the organizers have to take some action.

IF I COULD GIVE A 0 STAR REVIEW, I WOULD!! DO YOUR OWN RESEARCH FIRST BEFORE ENGAGING. WE PAID 475, BUT THE DAY OF THE TEST, THEY WON'T LET US TAKE BECAUSE OF WE DIDN'T INCLUDE THE INITIAL NAME. BEWARE!

Was not able to take exam because middle name is omitted.
I was not able to take the exam due to my middle name was not include in my first name in the registration.

I have not included my middle name in the first name in the registration because there was no “Middle Name Box” during registration.

Worse is that there is absolutely no rebooking and no refund per their policy. Like your payment is forfeited because of the lapse that they failed to ask for your middle name.

Or they could just do a free rebooking for those case for humanitarian reason but they don’t because all they can think of is money. The exam cost too high but they don’t even have many employees to pay since the exam is assessed by AI. What a waste of money.

Rude unhelpful customer service

I am writing to formally appeal the response received regarding my complaint about the technical issues I experienced during my Insurance Agent License exam on July 11, 2025 at Pearson VUE’s testing center.

Your response letter stated that “after careful review, no technical errors or loss of time were found,” that “all items presented were viewed, and all responses successfully recorded,” and that the exam “timed out as the full allotted time had been used,” confirming this “twice” with 17:51 minutes remaining.

I must firmly dispute these findings, as they are factually incorrect and do not reflect what occurred.

1. System Failure Did Occur
On 07/11/2025, my assigned workstation experienced a critical failure mid-exam. The screen went black, followed by an “unidentified error” message. The on-site proctor witnessed the issue and instructed me to attempt to reactivate the screen. When unsuccessful, she personally attempted troubleshooting, which also failed. I was then moved to another testing station to complete the exam.

2. Evidence Available Was Not Reviewed
Your review states that no technical errors were found, yet Pearson VUE’s own process includes monitoring candidates via closed-captioned video. If this footage had been reviewed, it would have clearly shown:

The workstation failure.

The proctor’s troubleshooting attempts.

My relocation to another workstation.

In addition, if the computer’s log files had been examined, they would have reflected the system activity from the time I logged in to when the station went down. These logs are objective evidence of the malfunction and should have been part of the investigation.

3. Incomplete and Inaccurate Investigation
It is evident that neither the workstation logs nor the proctor interviews were included in the review process. This omission results in an inaccurate and incomplete investigation and, consequently, false findings.

4. Discrimination Concern
On 08/06/2025, when I followed up on my second appeal (Case #13291000), I was told again that no errors were found and that Pearson VUE would not take responsibility for the system failure. I was advised to contact the State for a possible score adjustment or pay another fee to retake the exam.

I expressed my concern to the manager that this handling appears discriminatory, as there is no reasonable way that a thorough and unbiased investigation—supported by available system logs, CCTV footage, and proctor testimony—would conclude that “nothing was found.”

5. Requested Action
I am requesting the following:

A full re-investigation of my testing session, including review of CCTV footage, system log files, and proctor interviews from July 11, 2025.

Consideration for an adjustment of my score or issuance of my Insurance Agent License without the need to retake the exam, given the system failure and its direct impact on my performance.

A written explanation of why the original review did not include these verifiable sources of evidence.

This matter is of high importance to me, as I have already invested significant time, money, and effort into preparing for and completing this exam. Retaking the test is not a reasonable or fair remedy when the fault lies with Pearson VUE’s systems and processes.

I look forward to a prompt response and a fair resolution. Please confirm receipt of this appeal and advise when I can expect a decision.

They left me hanging did not perform a complete investigation and said pay again to retake the take and took no responsibility.

This company is TERRIBLE

I have scheduled my exam on Aug 4 2025 Monday and the testing centre was closed for the following day. I haven’t received any confirmation from the Pearson VUE that the testing was closed and I showed up at the centre only to know that it was closed. I immediately contacted them and told them the issue they have apologized for the inconvenience and raised a ticket for me and asked me to wait 2-3 days to get a response. Its been 4 days and I haven’t still gotten any response,I called them after 4 days and they connected me to the supervisor and she asked me to wait for additional 2-3 days. This is ridiculous they are taking over a week to reschedule the exam. Will never go to Pearson VUE.

A great group of professionals. Test center is located on second floor, with plenty of parking, and a phenomenal staff.

Bug, 45min to prepare
Horrible, stay away from this

I used the bathroom before starting my exam during the check in process so when I started my exam they revoked it. I was placed on hold by a wonderful guy named Sam with an Indian accent who kept saying he couldn't disclose his name or location. Everyone isn't a cheater!

I passed my certification exam on July 6, 2025 — I even have a screenshot as proof. Yet, nearly a month later, I still haven’t received my certificate. Worse, on Certiport it falsely says I failed the exam.

Reaching their customer service is a nightmare — and when you finally do, you're just sent in circles with no resolution. I've tried everything calls, chats and e-mailing and It feels like I’m being completely ignored.

If I could give a negative score for this review, I would not hestitate to it to them as
for a global certification provider like Pearson VUE (Certiport), this is unacceptable. I paid for the exam, passed it.
If you’re relying on your certification for job opportunities, be warned: the process after the exam can be a nightmare.

I’m currently in between jobs, and PMP certification is a crucial step in restarting my career. I scheduled my PMP exam with Pearson VUE on 1st August after completing all system tests and uploading the required ID and workspace photos. But despite logging in on time, no proctor or greeter ever joined, and the “Begin Exam” button never activated.

I assumed it was a one-off glitch. But when I rescheduled for 3rd August, the exact same issue happened again — no proctor, no exam, and no communication.

This is not just a technical failure. It’s costing me valuable time at a very critical stage in my career.

Pearson VUE’s customer support is useless — they can’t explain what went wrong or how it will be prevented. PMI, to whom I paid the exam fee, also has no insight into the issue. Yet if a candidate reschedules on their own, PMI charges extra. When the failure is on their end, there’s no apology, no ownership, and no urgency.

No exam. No accountability. No communication.

For a professional certification that’s supposed to uphold standards, this experience has been deeply frustrating and disappointing.

Worst customer service ever, worst service ever!

Failed to complete exam on exam day due to their own OnVUE app, had to contact customer services on multiple occasions until someone actually looked into the case. They acknowledged the fault, but I've been unable to re-book my exam ever since. Tried on 6 different occasions with days apart, they're always telling me "there's an issue with the booking system and to try later". I feel like it's pointless to keep trying anymore, it's a shame I lost a $180 exam fee due to this

Cannot start the exam on exam day. Keep on sending you the "rules" and the "tests" and what I should do to take the exam (and I did all that and I was so incredibly succesful in testing the ONVUE system, launch sample exams, test cameras, microphone, I am 100%, wow! So good of me!!!) There is just ONE THING: it will actually not launch my REAL EXAM, of course no support to assist you, no phone (as usual), no chat to be found. Just generic FAQs that tell you to test the system!! SOME ADVICE? MAKE SURE YOUR OWN STUFF WORKS or at least make sure you have some support around to fix it!

-terrible customer service
-the worst ever
- They don't speak proper English impossible to get inside my account
- 4 emails sent, they have no clue what I am asking and what they need to do.
- they have no clue about the non native English speakers rights to extra time for the exams...

I am incredibly disappointed and frustrated with my experience at Pearson VUE. Their customer service is virtually unreachable. I had to call them six separate times just to get a hold of a representative. It feels like the system is designed to prevent you from ever speaking to a human.

When I finally did manage to get through, the service was completely unhelpful. I needed to reschedule my exam, but despite my multiple attempts to contact them, I was told it was now "too late" to make any changes.

After the immense effort it took just to contact them, being met with a complete lack of flexibility or understanding is unacceptable. This company takes your money and then makes it impossible to get the support you need. A truly terrible company that I would strongly advise against using if you have any other choice

The customer service here is terrible for the fees to be so incredibly high you would think that the service wouldn’t be outsourced. We have to do better as humans!!!

I wish there was an option for no stars. What an awful experience. Booked to take an exam remotely. Downloaded test application in advance and ran tests in advance of exam to save time. Had an issue where the test application believed 'ZOOM' was running even after exiting application and killing processes. But, there was an option to accept and continue.

Day of exam comes around, forced to run tests again. Same issues with Zoom application but this time, its not possible to accept and continue.

Clicked on troubleshoot to get taken to a page, it states click on button below for urgent help. There is NO BUTTON.

Spent the next 10 minutes looking up a contact number and 15 minutes on-hold. Person I spoke with first stated they would raise a case to investigate the technical issue, then changed their mind stating they could not do that. But, instead all they could do is cancel my appointment so I can re-book.

So, I need to take more time off to take the exam again, continue training prep for the exam. Its not like I can stop training when the exam might be a week or more out.

How is this company still in business? They can't develop even basic testing software. Their staff have no clue and lie about what they can do.

If there is any other option that Pearson VUE then choose that as this company does NOT deserve your business.

UTTERLY USELESS.

Each proctor had a different reason for putting me back in the que. First it was that they didnt like my headset and after I removed it then they couldnt hear me on my computer audio so then I had to log off and back in. The second proctor didnt like my drivers license picture so I had to retake and go back in the que. The third and absolute worst proctor, Marvin I think was his name, had me pan my computer around, and unnecessarily made me remove so many things I had on my desk, kleenex box, mechanical part, book, clear envelopes, glasses, stickers, stapler, liquids etc. Asking me what items on my desk were that were clearly nothing I could cheat with like pictures etc. And of course my office wasn't bright enough for him, so while doing this I had to walk around with my laptop cam in one hand, moving in directions that he wanted me to while holding a light in the other hand so it was bright enough for him. I went into the exam extremely frustrated and almost an hour late from original check in. And of course when I was repeating the questions "too loud", I was interrupted and told I was speaking too loud and had to whisper. Even though, I wasn't even speaking loudly and there was no one else around. I went into the exam extremely frustrated, and I'm looking forward to ai replacing these outsourced buffoons.