Pearson VUE Reviews 2,493

Stressful experience Book test day one could get online test program running had to reschedule Day two just managed to gef program working after uninstalling drop box 1 min before test started Th... See more

Absolutely hands down the worst. I wish they cared about their customers, or their employees. I have spent way too much time and money using this service for a career, and there is no alternative. And... See more

This is, without fear of contradiction, the worst Company I have ever had the misfortune to encounter. I had to write an English exam for Home Office UK. I had a deadline and this has now passed... See more

I had an exam on OnVUE and completed the pre-check which went through perfectly. When going into my exam, I was #1 in the queue and waited 20 minutes for the proctor to come on. He told me that I need... See more

If i could give less stars I would! Exam booked for 23/09/2025 issues with photographs not being uploaded of workspace. Advised to close the Vue portal and reupload. Completed this action no optio... See more

Went through the entire pre-check process for the test. I went above and beyond to make sure my area met the criteria. There were no issues during pre-check, or when I was reading and agreeing to the... See more

They can not launch the exam and explain the reason... After that, just cancelled re-scheduled appointment... the worst support and experience I've ever had. The answers are so general without any inf... See more

Please hire someone that can speak English clearly. It’s impossible to understand your current employees. It’s irresponsible to employ someone who cannot communicate with your customers.

Booked an exam at their test center in Singapore. Went down and the computers could not connect to the Pearson Vue servers, waited an hour before the test center told us the exams were cancelled and... See more

SCAMMERS! HORRIBLE PEOPLE YOU CANT SWITCH US IN THE MIDDLE OF TESTING PSI TO PEARSON VUE BECAUSE YOU DONT WANT ANYMORE PEOPLE TO BECOME REAL ESTATE AGENTS YOU GUYS I SWEAR WILL BE HAVING A LAWSUIT ON... See more

FIVE STAR Negative [-5] HORRIBLE No only their site, but their CUSTOMER Service, I called to changed a Language on my upcoming test and was told NO WAY JOSE, you have to cancel it, and resched... See more

Name changes is such a hassle, Please double or triple check your name before creating the account, Or else its gonna take around 10 day till 2 Weeks for them to settle it. Where the name issu... See more

Such a terrible company they do not know how to solve problems as well and customer service are so unhelpful. Hopefully at some point I won't ever have to use them again

OnVue was not recognizing Pearson's validation codes. Laptop restarted and cache cleared entirely, still same issue. Was unable to attempt my exam and their customer support chat said "someone will... See more

OnVUE terminated my exam within 10 minutes for the most ridiculous reason — I briefly used a tissue to wipe my nose because I had a cold. I had no other items, and was unfairly flagged and kicked out... See more

Absolutely appalling service. A dreadful experience from start to finish. Ordering an exam is a nightmare—and if you run into issues, good luck getting help. Despite the .co.uk website, support... See more

I was just trying to take an Azure exam but couldn't because the window to take photo of my ID hung. I waited for a good solid 15 minutes, tried again, nothing. I wasn't going to be late to my exam, s... See more

Scam! I was turned away from the Croydon Test centre for allegedly having introduced UK as citizenship country at booking (I was booking a test for the citizenship application...). However, the candid... See more

Have spent hours to find out between Person UK and test centre what they will provide for the test. No one knows and they said all different thing. Who can confirm? Why they admin this important test... See more

Terrible experience. They request that you clean your desk. Do you happen to have a pen dropped nearby? Disqualified. Do you happen to have an unused monitor? Disqualified. They even disqualifi... See more

Very bad experience I had with Pearson centre. I attendes there in time there in time two weeks ago. The person at the reception was rude with me and made me in axiety. As family name was mistankly re... See more

I used the bathroom before starting my exam during the check in process so when I started my exam they revoked it. I was placed on hold by a wonderful guy named Sam with an Indian accent who kept sayi... See more

Very very disappointed I had to reschedule an exam that has already archived by customer area from Vue portal. Support told me that my case is under investigation but I don't know what is mean ex... See more

I tried to take an exam twice! 3 computer brand new used and each time i was blocked by no reason during the opening of exam. One time cause of TaskManager that seems to be open when it was... See more

Follow the proctors instructions? That will get disqualified. My test was disqualified before I even started because I followed the proctors advice that I could grab my Diet Coke. I did, she said “... See more

The worst testing experience with them They cancelled my exam in the last hour and not ready to help me reschedule. I was all prepared and ready for the exam and their customer care was just hopele... See more

Caused me to miss my exam after studying and taking time off work due to “open applications on my computer” even though i ran multiple tests before and was fine. A notification would just pop up right... See more

The exam never started, and even after asking the proctor about what is happening I was told to keet waiting for several more minutes, only to find out that the NDA screen wasn't showing up f... See more

Cannot start the exam on exam day. Keep on sending you the "rules" and the "tests" and what I should do to take the exam (and I did all that and I was so incredibly succesful in testing the ONVUE syst... See more

While doing the checkin for the AWS exam , there is a step where you check your Mic , Webcam , Speaker i did all of them in the next step it asks you to take pictures using your mobile phone t... See more

The colleague I spoke with - Auberon - could not have been more unhelpful. I sent my name four times, and each time they would send a response like "We need your full account name for verificati... See more

Terrible Experience. I was kicked out of my online exam for leaving my desk. The issue is that I never left my screen. I was given a warning by the proctor, I replied that I did not leave my desk and... See more

-terrible customer service -the worst ever - They don't speak proper English impossible to get inside my account - 4 emails sent, they have no clue what I am asking and what they need to do.... See more

I logged into my check-in 10 minutes before my exam only to be given a pop-up 5 minutes through the process telling me to reschedule. When I called them I was told it was a glitch in the system and I... See more

I have scheduled my exam on Aug 4 2025 Monday and the testing centre was closed for the following day. I haven’t received any confirmation from the Pearson VUE that the testing was closed and I showed... See more

I wish I could give zero for the customer service . Looks like they outsourced it to India and people there are so rude with zero manners. I paid the amount for the test and couldn’t reschedule so ha... See more

If i could give 0 stars i would. avoid this exam board at all costs!!!! not only did they totally mess up the marking of my a level paper, but even after a £204 remark they refused to accept responsib... See more

Please do not use this useless program. They will blame you if something goes wrong. NO REFUND even they screwed up. If you are reading this, please do not use pearson VUE. I will say it again PLEASE... See more

If i could give 0 stars i would... Pearson VUE is the most dysfonctional examination center/system on the planet, and somehow they got the monopoly on remote examinations... If you can avoid them then... See more

Absolute garbage software. I went to a testing center. The center had just updated their PV software. It wouldn't connect. The center was having a hard time getting PV to troubleshoot and help resolve... See more

Failed to complete exam on exam day due to their own OnVUE app, had to contact customer services on multiple occasions until someone actually looked into the case. They acknowledged the fault, but I'v... See more

I passed my certification exam on July 6, 2025 — I even have a screenshot as proof. Yet, nearly a month later, I still haven’t received my certificate. Worse, on Certiport it falsely says I fail... See more

Terrible Experience !! on 12th October 2025. Candidate ID : a9WRf00000026fnMAA
 First on this is not a way to treat salesforce professional that are working hard... See more

The experience as testing center has been awfull, I would say it was terrible, NOT RECOMMENDED IT. Bad and incomplete instructions, the protactors were not professionals, humiliated me pre and du... See more

Careful ⚠️⚠️⛔️⛔️ The worst test I ever had in my life! There was some technical issues with my test. 10 days after the test I’m still waiting for the customer service to reply and address my i... See more

Was not able to take exam because middle name is omitted. I was not able to take the exam due to my middle name was not include in my first name in the registration. I have not included my mid... See more

Since one month try to add my last name correctly nobody can help even if I send official ID. No body can help. For this I’m not able to take my nclex.

IF I COULD GIVE A 0 STAR REVIEW, I WOULD!! DO YOUR OWN RESEARCH FIRST BEFORE ENGAGING. WE PAID 475, BUT THE DAY OF THE TEST, THEY WON'T LET US TAKE BECAUSE OF WE DIDN'T INCLUDE THE INITIAL NAME. BEW... See more

Terrible Experience !! on 12th October 2025. Candidate ID : a9WRf00000026fnMAA
 First on this is not a way to treat salesforce professional that are working hard... See more