Mangesh Katekhaye

India

Reviews

Review of Pearson VUE


Rated 1 out of 5 stars

Twice my PMP exam couldn’t start — no proctor, no support, no accountability

I’m currently in between jobs, and PMP certification is a crucial step in restarting my career. I scheduled my PMP exam with Pearson VUE on 1st August after completing all system tests and uploading the required ID and workspace photos. But despite logging in on time, no proctor or greeter ever joined, and the “Begin Exam” button never activated.

I assumed it was a one-off glitch. But when I rescheduled for 3rd August, the exact same issue happened again — no proctor, no exam, and no communication.

This is not just a technical failure. It’s costing me valuable time at a very critical stage in my career.

Pearson VUE’s customer support is useless — they can’t explain what went wrong or how it will be prevented. PMI, to whom I paid the exam fee, also has no insight into the issue. Yet if a candidate reschedules on their own, PMI charges extra. When the failure is on their end, there’s no apology, no ownership, and no urgency.

No exam. No accountability. No communication.

For a professional certification that’s supposed to uphold standards, this experience has been deeply frustrating and disappointing.

August 3, 2025
Unprompted review