Derila Pillow Reviews 20,890

TrustScore 4 out of 5

3.9

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. They appreciate the user-friendly website and the clear presentation of information. Consumers have also found the ordering process to be straightforward. Many are excited to try the product, with some hoping it will alleviate issues such as snoring, neck pain, and sleep apnea. People also highlight the potential benefits for cervical spine problems. However, some consumers express concerns about the ordering practice, specifically regarding the inability to combine orders and the avoidance of extra shipping fees. A few reviewers dislike the numerous add-on offers during the purchase process, preferring a single menu with all options upfront. Some customers report that the pillow's size and thickness were not as expected, and a few were not satisfied with the product's quality.

Based on these reviews

Rated 4 out of 5 stars
Verified

The pillow we received was nothing shape wise like the one advertised. It’s actually a min firm pillow with a raised edge to support the neck. Derisory has reached out. Apparently they are inves... See more

Company replied

Rated 4 out of 5 stars

Just getting used to it. I have pain in my head and neck most of the time. My doctor said I have Occipital syndrome and I also fell down a flight of 10 wooden stairs several months ago. I have a Chiro... See more

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Rated 4 out of 5 stars

I would have given 5 stars, but I don't like buying something and then having additional options come up like the pillow covers. Also, the way the pillow is presented cooling is part of original purc... See more

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Rated 4 out of 5 stars

Very pleased with the pillow so far. The design is well thought out and certainly very comfortable for me whichever way I decide to sleep each night. Only gave four stars because the delivery to... See more

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Rated 5 out of 5 stars

Just that it was straight forward up to the point and I am looking forward to not having to snore so loudly. The snoring has kept family members awake and I truly hope that this pillow will do the tri... See more

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Rated 3 out of 5 stars

There was no cart total price. It just showed the price of the pillows selected and then another price for the anti- microbial covering, and then it led you through a series of add-ons which is annoyi... See more

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Rated 3 out of 5 stars
Verified

Not as comfortable as regular foam pillow with silk cover. Constant phone calls re other offers not necessary became a pain. Will give it one more week. Normal pillow case fits fine.. no need to bu... See more

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Rated 2 out of 5 stars
Verified

I have only been sleeping on the pillows for three night, and I don't notice any change in my neck pain or the quality of my sleep. I was disappointed with the quality and size of the pillows. They ar... See more

Company replied

Rated 2 out of 5 stars
Verified

The pillow is NOT what I expected at at all and is smaller than expected and where neck indent is....is hardly an indent at all. I have neck problems and have tried so many pillows and was hoping tha... See more

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Rated 5 out of 5 stars
Verified

First, absolutely love the Derila pillow. Ease of ordering, security of payment and the clear concise communication from order to delivery was the best. Have since ordered 2 of the Ergo style pillows... See more

Company replied

Rated 5 out of 5 stars

Your information was easy to follow and understand. The cost of this seems reasonable and I can't wait to receive and try it. Not only hoping it helps relieve face stress, but my neck and shoulders... See more

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Rated 5 out of 5 stars

Bought the original non ergo Derila pillow and it has been awesome since the 1st nights use. Definitely a benefit to this pillow and has aided me tremendously with my cervical spine issues. Excited to... See more

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Rated 3 out of 5 stars

Company does a great job… ErGo version is not compatible with my neck- caused worse pain… Husband likes his. No complaints. Have previous version of derilla pillow that I had to go back to that is mor... See more

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Rated 4 out of 5 stars

Website has good easy to understand info. Payment process very straightforward. I didn't like the 'extra' offers everytime you thought you had finished, I would have preferred a 'one time only' specia... See more

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Rated 4 out of 5 stars
Verified

We have liked the shape of the pillow. I think it has made a difference to snoring. Definitely head position helps with keeping airway open. We bought standard size which is small compared to a stand... See more

Company replied

Rated 3 out of 5 stars
Verified

I have sent numerous emails about returning a pillow and not had an answer. It has not helped me stop snoring. I suffer with severe sleep apnea, and use a machine, I thought that if the pillow worked... See more

Company replied

Rated 5 out of 5 stars
Verified

When my daughter told me about this pillow and how happy she was with it, I was a bit dubious because I haven’t ever found a pillow that worked for my neck. Wow, I have slept on it for 2 nights now an... See more

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Rated 4 out of 5 stars

I’m really pleased with the prompt and fair response I received after raising concerns about the pillow I purchased. I was offered 50% back and given the choice to keep the pillow, which I appreciat... See more

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Rated 4 out of 5 stars

I, personally, am turned off by so many add-ons available just today. Offer them to me after I receive and try out my pillows; I might be more tempted once I knew the pillows would work.

Company replied

Rated 3 out of 5 stars

Make all the offers up front. I ordered one pillowcase and without knowledge of another that followed and likely I'd have bought if I'd had the chance to choose before pulling the trigger on the first... See more

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Rated 5 out of 5 stars

All I can say is what a brilliant firm this is, out of the two pillows I bought, sent one back no bother as it had not been opened was a gift not wanted. I'm having the best sleep ever with the one I... See more

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Rated 5 out of 5 stars

First time buyer, severe sleep apnea, always looking for non-CPAP solutions. I feel comfortable in making this purchase given your money-back guarantee if it doesn't work out.

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Rated 4 out of 5 stars

I'm looking forward to trying your pillow but I was not prepared to judge any of the ad ons till I give the pillow an honest evaluation. Hopefully, if it turns out well, I will return for any additi... See more

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Rated 4 out of 5 stars

Several websites on a search for minimizing sleep apnea pillows rated this pillow as the top rated. Looking forward to trying the pillow out with my CPAP machine to see how many events I have.

Company replied

Rated 5 out of 5 stars

You can tell within one second after laying your head on this thing that it’s awesome. Easily the best pillow I’ve used in my 59 years. I’m not a stomach sleeper but can confirm perfect support for ba... See more

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Rated 3 out of 5 stars
Verified

The pillow is much thinner than advertised. Perhaps too thin. I’m not experiencing anything special or helpful about it. Really expensive for what it is.

Company replied

Rated 5 out of 5 stars

Well, I seem to be sleeping great I’m not a big sleeper. I’m more of an insomniac, but when I go to sleep, I sleep and when I wake up in the morning, my neck and back feel better and I seem to get out... See more

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Rated 4 out of 5 stars

It seems promising and professional. However I’ll be really satisfied once: a) I received the product, b) I experienced the product, c) I see by myself the results and improvement on my difficulty... See more

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Rated 5 out of 5 stars

I already have 5 Derila pillows and 5 white Thermo covers and 5 blue Cooling and Moisture wicking covers. I need 5 more blue covers and 5 more white covers. I put white cover as a pillow pr... See more

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Rated 4 out of 5 stars

As very anoid about all the up selling . At least one of the covers should have been part of the package or at least mentioned some where that you have to pay as much for a cover as for the pillow its... See more

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Rated 5 out of 5 stars

I’m just trying to get to my order confirmation right now. I don’t know why I’m being asked for a review already???I’ll be glad to give a review once I receive my purchases.

Company replied

Rated 5 out of 5 stars

Would love to by another for my mother and brother. Waiting for next sale. Love love these pillows. My husband loves the pillow too. Highly recommended.

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Rated 4 out of 5 stars

Promotion of pillow was great. Didn’t like the add ons nor the fact that the ‘actual’ cost was not disclosed eg Australian only American dollars.

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Rated 4 out of 5 stars

Just saw this write up about this persons dad who couldnt use a cpap machine and had good sleep with these pillows so thought ird try it

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Rated 4 out of 5 stars

It was fast and efficient. It accepted that I didn't wish to take up further offers which meant ease of going forward to the next page

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Rated 3 out of 5 stars

You keep asking do you want to add this and that instead of just giving the complete price of what everything is going to cost that's like deceiving either your honest or not.

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Rated 4 out of 5 stars

I’m really looking forward to having a pillow that helps me sleep. I’m on a very limited budget and I cannot afford any of the extras that you have offered me. I think it should automatically... See more

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Rated 3 out of 5 stars

Easy to use, but those add ons are a pain! Your follow up phone call is a nice touch, but again, pushing all the other products gets my hackles up, especially when I had already said no.

Company replied

Rated 5 out of 5 stars

The ease of ordering and the also easy option of not ordering anything you may not want or need. The extra discounts are great as well.

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Rated 5 out of 5 stars

Customer service. I hope you can redo your ordering practice so that orders can be joined together and extra shipping fee avoided

Company replied

Rated 4 out of 5 stars
Verified

Just received the product. Follow up from your company is great. One question, I ordered a large pillow and person that called me said I ordered just the standard one. Please clarify, was I shipped... See more

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Rated 5 out of 5 stars

I have seen it and the reviews were excellent. I have not received my pillow yet but I am hoping it will help my problem with snoring and neck pain.

Company replied

Rated 5 out of 5 stars

Good quality product that was easy to purchase online and has greatly reduced my snoring during the night - something my partner is very grateful for !!

Company replied

Rated 5 out of 5 stars

Super helpful! Plus Im excited to see if it will stop the numbness in my arms! Ive been wearing wrist braces to bed but if this pillow stops it I will be exstatic!

Company replied

Rated 5 out of 5 stars

Having the ability to ask questions from their AI program helped me to make the decision to purchase a pillow for my husband.

Company replied

Rated 2 out of 5 stars
Verified

Lots went wrong. The pillow is like a kids pillow. The delivery was a disaster. After they emailed that it was sent then they wanted more money to deliver it. The pillow is doing me no good.

Company replied

Rated 4 out of 5 stars

I did not like all the extra adds to purchase if it was a quality this would already be added to the pillow

Company replied

Rated 5 out of 5 stars
Verified

Items were received within the estimated time frame. The package and items were in great condition.

Company replied

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Company details

  1. #29 of 36 best companies in Bedroom Furniture Store
  2. #4 of 4 best companies in Household Goods Wholesaler

About Derila Pillow

Written by the company

EXPERIENCE TRULY LUXURIOUS AND RESTFUL SLEEP

Whether it's neck and back pain in the morning, snoring, or just poor quality sleep, Derila is the bedroom upgrade that helped thousands reclaim and uplift their night time rest. Derila is designed to adapt to your body’s natural shape, offering the perfect support for a deep, restful sleep.

Derila’s ergonomic design adapts to your body for personalized comfort, providing restful sleep. With advanced memory foam, it contours to your neck and spine, promoting proper alignment and reducing pressure points. No matter your sleep position, Derila ensures optimal support, helping you wake up refreshed.


Great For All Sleeping Positions

Neck & Head Alignment

Helps With Snoring

CertiPUR Certified Memory
Foam Tech


DESIGNED FOR UNINTERRUPTED SLEEP

Tired of rolling from side to side on that old shattered pillow the whole night? Exhausted from a stiff neck that keeps you awake till sunrise? Derila helps your body relax, brings unmatched comfort and peaceful sleep that lasts the whole night.


ONE OF A KIND

Derila is the culmination of years of development to create one of the most technically advanced ergonomic memory foam pillows on the market. However, all masterpieces have their cheap imitations. Get the genuine Derila Pillow on their official website.

GET THE ORIGINAL DERILA HERE

Useful Links

Shop Derila Now Track Your Order FAQ Contact Us

Contact info

3.9

Great

TrustScore 4 out of 5

21K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 4 out of 5 stars

Good site buy a nice pilliow

October 16, 2025
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Nick,

Thank you for taking the time to leave a review. We're glad to hear that you found our site user-friendly and are happy with your new pillow. Your feedback is appreciated, and we hope you enjoy the comfort of your Derila pillow.

If you have any further questions or need assistance, please do not hesitate to reach out to our customer service team at https://support.derila.com. We're here to help.

Best regards,

Derila Support Team

Rated 4 out of 5 stars

Bad check out experience with the add…

Bad check out experience with the add ons

October 15, 2025
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Joe,

Thank you for your feedback and for bringing this to our attention. We apologize for the inconvenience you experienced during checkout with the add-ons.

To address this issue promptly, please contact our customer service team at https://support.derila.com so that we can assist you further.

Your satisfaction is important to us, and we appreciate your patience.

Kind regards,

Derila Support Team

Rated 5 out of 5 stars

the information provided

October 15, 2025
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Ygnacio Morales,

Thank you for taking the time to leave a 5-star review on Trustpilot. We appreciate your feedback and are glad to hear that you found the information provided helpful. Should you have any further questions or need assistance, please don't hesitate to reach out to our customer service team at https://support.derila.com.

Thank you for choosing Derila.

Best regards,

Derila Support Team

Rated 5 out of 5 stars

Good service

Good service

October 15, 2025
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Philip,

Thank you for taking the time to leave us a 5-star review on Trustpilot. We're thrilled to hear that you were satisfied with our service. If you have any further feedback or need assistance in the future, please feel free to reach out to us.

Best regards,

Derila Support Team

Rated 5 out of 5 stars
Verified

Love the Pillow!

It’s only been a few days, but the pillow has instantly provided the comfort and support needed to sleep through the night. Not only does my neck feel better, but my wife isn’t complaining about my snoring.

October 15, 2025
Derila Pillow logo

Reply from Derila Pillow

Hello Bob,

Thank you for taking the time to share your feedback about our pillow. We are thrilled to hear that it has provided you with the comfort and support needed for a restful night's sleep and has also helped with your snoring. We are delighted that both you and your wife are experiencing the benefits.

If you have any questions or need further assistance, please feel free to reach out to our customer service team at https://support.derila.com.

Thank you for choosing Derila!

Best regards,

Derila Support Team

Rated 5 out of 5 stars
Verified

this pillow made such a difference in…

this pillow made such a difference in my neck pain....no more waking up with stiff neck or headache

October 15, 2025
Derila Pillow logo

Reply from Derila Pillow

Hello Marsha,

Thank you for sharing your experience with us. We're delighted to hear that the Derila pillow has made a positive difference in relieving your neck pain and preventing morning stiffness and headaches. Your satisfaction is our top priority, and your kind words are truly appreciated.

If you have any further feedback or questions, please feel free to reach out to our customer service team at https://support.derila.com.

Thank you for choosing Derila.

Best regards,
Derila Support Team

Rated 4 out of 5 stars

Ordering is fine but don’t know about…

Ordering is fine but don’t know about pillow yet

October 15, 2025
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Kim,

Thank you for leaving a review and sharing your ordering experience with us. We're glad to hear that the ordering process went smoothly for you.

If you have any feedback or questions about the pillow once you receive it, our customer service team is here to assist you. Please reach out to us through our support page: https://support.derila.com.

We appreciate your support and look forward to your thoughts on the pillow.

Best regards,

Derila Support Team

Rated 5 out of 5 stars

Everything was simple

Everything was simple

October 15, 2025
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Christy,

Thank you for taking the time to leave a 5-star review on Trustpilot. We are thrilled to hear that everything was simple for you. Your satisfaction is our top priority, and it's great to know we met your expectations. If you have any further feedback or need assistance in the future, please feel free to reach out to us.

Best regards,

Derila Support Team

Rated 5 out of 5 stars

Very easy and helpful

Very easy and helpful

October 15, 2025
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Corn Schmitt,

Thank you for taking the time to leave a 5-star review on Trustpilot. We are delighted to hear that you found our service easy and helpful. Your positive feedback is greatly appreciated and encourages us to continue providing excellent service.

If you ever have any questions or need assistance, please do not hesitate to reach out to our customer service team at https://support.derila.com.

Thank you for choosing Derila.

Best regards,
Derila Support Team

Rated 5 out of 5 stars

Easy to order

Easy to order and order friendly

October 15, 2025
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Anna,

Thank you for taking the time to leave us a 5-star review on Trustpilot. We're delighted to hear that you found the ordering process easy and user-friendly. If you ever have any questions or need assistance in the future, please feel free to reach out to our customer service team at https://support.derila.com.

Thank you for choosing Derila!

Best regards,
Derila Support Team

Rated 4 out of 5 stars

It was good

It was good, this said I felt you were pushy salesman

October 15, 2025
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Mark,

Thank you for your feedback and for rating us with four stars. We apologize if you felt that our approach was too pushy. We always aim to provide helpful and informative service that meets our customers' needs.

Your feedback is invaluable, and we will review your comments to ensure we continually improve our customer experience.

If you have any further questions or need assistance, please don't hesitate to contact our customer service team through https://support.derila.com.

Thank you for choosing Derila.

Derila Support Team

Rated 1 out of 5 stars
Verified

I have not received the pillowcase I…

I have not received the pillowcase I ordered

October 6, 2025
Derila Pillow logo

Reply from Derila Pillow

Hello Georgia,

We sincerely apologize for the inconvenience you've experienced with your order. It seems like there might have been an issue with the delivery of the pillowcase. Please rest assured, we are looking into this matter and will get back to you as soon as possible.

In the meantime, if you have any further questions or require assistance, please feel free to contact our customer service team at https://support.derila.com.

Thank you for your patience.

Derila Support Team

Rated 4 out of 5 stars

Ease of using the website

The ease of using the website and not over offering additional sales.

October 15, 2025
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Chris,

Thank you for your review and for choosing Derila. We're glad to hear that you found the website easy to use and appreciated the straightforward shopping experience without extra sales offers.

If you have any suggestions or need assistance, our customer service team is available to help. You can reach us at https://support.derila.com.

We value your feedback and thank you for sharing it with us.

Best regards,
Derila Support Team

Rated 5 out of 5 stars

Great quality product very comfortable…

Great quality product very comfortable too.

October 8, 2025
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Sean,

Thank you so much for taking the time to leave a 5-star review on Trustpilot. We are thrilled to hear that you find our product to be of great quality and very comfortable. Your satisfaction is our top priority, and your feedback is greatly appreciated.

Should you have any questions or need further assistance, please do not hesitate to contact our customer service team at https://support.derila.com.

Thank you once again for your kind words and support.

Derila Support Team

Rated 4 out of 5 stars

Too many offers

Need less offers to complete order

October 15, 2025
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello David,

Thank you for taking the time to leave a review. We appreciate your feedback and are sorry to hear that you found the ordering process to be crowded with offers. We understand how this can be a distraction, and your comments will be taken into consideration as we strive to improve our customer experience.

If you have any further questions or need assistance, please don't hesitate to reach out to our customer service team at https://support.derila.com.

Thank you for choosing Derila.

Best regards,
Derila Support Team

Rated 4 out of 5 stars

Having to write a review before I…a lot of hoops to jump through

Having to write a review before I complete my order

October 14, 2025
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Christie,

Thank you for bringing this to our attention. We understand that having to write a review before completing your order can be inconvenient. This may have been due to a technical glitch, and we are in the process of investigating the situation.

If you have any further questions or need assistance, please visit our customer service site at https://support.derila.com.

Thank you for your patience and for sharing your feedback.

Derila Support Team

Rated 4 out of 5 stars

I just look forward to try this pillow

October 15, 2025
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Shai Shoham,

Thank you for taking the time to leave a review and for giving our pillow a try. We hope it meets your expectations and enhances your comfort. Should you have any questions or need assistance, please do not hesitate to reach out to our customer service team at https://support.derila.com.

Thank you for your support.

Best regards,
Derila Support Team

Rated 5 out of 5 stars

Pillow

Received the pillow , tried it for a few nights but it didnt work .I contacted the company who gave me a full refund ,although it didnt work for me the customer service & response was first class .

October 15, 2025
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Gary,

Thank you for sharing your feedback and for the 5-star review, even though the product did not meet your expectations. We truly appreciate your kind words regarding our customer service and are pleased to hear that you were satisfied with the response you received.

If you have any further questions or need assistance, please don't hesitate to reach out to our customer support team via our contact form at https://support.derila.com.

Thank you once again for your understanding and for giving us the opportunity to assist you.

Best regards,

Derila Support Team

Rated 5 out of 5 stars

Very good pillow to sleep on your back…

Very good pillow to sleep on your back or side. Very good firmness.

October 15, 2025
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Kunde,

Thank you for your 5-star review! We're delighted to hear that you find our pillow comfortable for both back and side sleeping, and that the firmness is to your liking. Your satisfaction is our priority, and your positive feedback is greatly appreciated.

If you have any other questions or need assistance, please feel free to reach out to our customer service team at https://support.derila.com.

Thank you for choosing Derila.

Best regards,
Derila Support Team

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