I passed my certification exam on July 6, 2025 — I even have a screenshot as proof. Yet, nearly a month later, I still haven’t received my certificate. Worse, on Certiport it falsely says I failed the exam.

Reaching their customer service is a nightmare — and when you finally do, you're just sent in circles with no resolution. I've tried everything calls, chats and e-mailing and It feels like I’m being completely ignored.

If I could give a negative score for this review, I would not hestitate to it to them as
for a global certification provider like Pearson VUE (Certiport), this is unacceptable. I paid for the exam, passed it.
If you’re relying on your certification for job opportunities, be warned: the process after the exam can be a nightmare.