saida manari

Very bad experience I had with Pearson centre. I attendes there in time there in time two weeks ago. The person at the reception was rude with me and made me in axiety. As family name was mistankly registeree by me online they havn’t acceptes to help resolving my issue, I even suggested to write a kind of statement which shows that I am the same person by providing my ID document. This person was just refusing to talk to me and then rearing me to leave the building immediately. I was deseperate and when I asked him to check with the management hoping they can help me with this issue, or whether there is any way to change my test’ He only gave me a phone number of their call center and orders me in arise way once again to leave immediately the building as he said i cannot call them inside the building. When ai come back home after 20 minutes I have called the centre and explained them what happen. They told me yea we will assist you with resolving your problem. After one week the replied by email confirming that they have updatesd my name and the I should pay once again £160 to rebook my test. So they charged me 160£ at the first time and wanted me to pay another £160 to rebook my test. What kind of centre is this one! In conclusion I do not recommend this centre.

Staff very polite and organised

Even one star cannot be deserved as this service in my opinion is nul, especially EasyJet Customer service of Bristol airport. For a lack of assistance from their side and the arrogance of the service Manager today my mother, of 84 with reduced mobility, and I have lost these flights : Bristol to Paris Orly x 2 persons + Paris Orly to Djerba Tunisia x 1 person + Paris Orly to Bristol x1 + one night booked and confirmed in hotel accommodation in Paris + 5 Bus Tickets from/to Cardiff Bristol +Uber rate of 80£.
All these lost because my mother has an extra UE passport and UK BP residence since more than two years when she come from Italy, but all these were bot sufficient for them. My mother could not show the Biometric permit of residence of Union European states. When one of them asked my mother to give her this document I apologise for not having been aware of this and that I could show her a scanned copy from my mobile, she has just rejected everything saying that they absolutely need the hard copy of the UE permit otherwise my mother will not be able to travel; no one of the whole staff showed a willing to help us . I was just sad and look desperately for a fast solution. I then have asked for an Uber driver to bring me the hard copy from my house in Cardiff. The driver sent me the ETA via WhatsApp which was 35 minutes before the flight time, I informed them about this. At the meantime I received twice that the flight has been delayed by 10minutes every time. But when finally got the document with 20 min of delay, they said me that I am too late and that I will miss my flight they simply asked us to wait for the subsequent flight but then we were told that this has been fully booked. The day was like a nightmare. My mother on her chair was very sad and depressed EasyJet staff were ignoring us and our and no one f them cared: What kind of CUSTOMER CARE is this!!
EasyJet at least could have helped us with this by asking some kind of assistance to the border police, they could at least show is that they are trying their best to not make us losing all this money and nerfs. I know there is a law after Brexit but everything could have been resolved smoothly and reasonably given that not all persons are updated about any regulation.
EASYJET is causing a lot of damage to particularly the weak category of travellers and I personally hope this tragedy will not go for longer.

Very easy service. I have received instantly my premium by email and also the activation in was in time.

really happy to have saved time and obtain the wanted product. This device is helpful and interesting. Thank you so much

Excellent service. Perfect product. Transporter very friendly and helpful
Thank you very much!

I need really to have the email address of the customer service