AVOID - SHOULD BE ZERO STARS
I wish there was an option for no stars. What an awful experience. Booked to take an exam remotely. Downloaded test application in advance and ran tests in advance of exam to save time. Had an issue where the test application believed 'ZOOM' was running even after exiting application and killing processes. But, there was an option to accept and continue.
Day of exam comes around, forced to run tests again. Same issues with Zoom application but this time, its not possible to accept and continue.
Clicked on troubleshoot to get taken to a page, it states click on button below for urgent help. There is NO BUTTON.
Spent the next 10 minutes looking up a contact number and 15 minutes on-hold. Person I spoke with first stated they would raise a case to investigate the technical issue, then changed their mind stating they could not do that. But, instead all they could do is cancel my appointment so I can re-book.
So, I need to take more time off to take the exam again, continue training prep for the exam. Its not like I can stop training when the exam might be a week or more out.
How is this company still in business? They can't develop even basic testing software. Their staff have no clue and lie about what they can do.
If there is any other option that Pearson VUE then choose that as this company does NOT deserve your business.
UTTERLY USELESS.