I am incredibly disappointed and frustrated with my experience at Pearson VUE. Their customer service is virtually unreachable. I had to call them six separate times just to get a hold of a representative. It feels like the system is designed to prevent you from ever speaking to a human.

When I finally did manage to get through, the service was completely unhelpful. I needed to reschedule my exam, but despite my multiple attempts to contact them, I was told it was now "too late" to make any changes.

After the immense effort it took just to contact them, being met with a complete lack of flexibility or understanding is unacceptable. This company takes your money and then makes it impossible to get the support you need. A truly terrible company that I would strongly advise against using if you have any other choice