Hello Molly Reviews 3,749

I ordered a dress from this website that came and looked just like the photo. Unfortunately, the item was faulty, therefore I turned to customer services to help. Bianca was so so helpful and quickly... See more

Loved the dress selection. Unfortunately, I'm in between sizes and had to return the one I purchased. With little time to try a new style, I reached out to customer service. Winnie was incredibly help... See more

First, I would like to give Bianca, a customer support specialist, the biggest shout out ever! She was extremely helpful and kind. She saved me from so much stress, and I'd like to thank her for ever... See more

I've been trying to find a dress for a wedding. I've order a few different styles and a few different colors and just haven't found the right one yet. Customer service has been amazing. The return pro... See more

I ordered a dress for my daughter then she changed her mind wanting a smaller size and different color. Bianca help canceled my order in timely manner so I was able to order the one my daughter wanted... See more

Bianca led with empathy and compassion. She not only helped me within mere minutes but she understood me & made everything amazing. Anyone would be lucky to have Bianca on their customer service team... See more

Huge Hello Molly fan! This was my first time ordering from Hello Molly so I was not sure what to expect. I was super impressed with the quality of dresses and more importantly, the amazing customer s... See more

Stephanie provided the most amazing customer service! We were so sad because my daughter's wedding plans changed and the dress we got from Hello Molly for the rehearsal dinner was no longer needed. We... See more

Hi Hello Molly Team, I just wanted to give a huge shoutout to Marissa from customer support – she was absolutely amazing! I had to return my recent order because the sizing and fit were... See more

Love the quality of the dress. Definitely beats the quality of other similar sites. Unfortunately my dress was just slightly too small and needed the next size up. Bianca helped me out with ease to ma... See more

I had a credit on my account after purchasing a bridesmaids dress that just did not fit my body type. I forgot about the credit, and when I went to go use it a little over a year later, I realized it... See more

Lisa from Customer Service was extremely helpful. I returned a dress to order something else for an engagement party & it was taking a while to process my return. She was able to direct me to order my... See more

Great communication by Hello Molly when there was a glitch with payment. The reorder process was smooth and the dress arrived very quickly and was as lovely as shown on their website

I emailed support in regards to an item I wanted to exchange and Bianca was super quick at responding to me and was so efficient and helpful. She was lovely to deal with and I will definitely be buy... See more

I was having tech issues logging into my account and in the end my voucher had expired, Nina from customer service was so helpful and efficient sorting this out for me and was able to help me use the... See more

The product quality is always very high. I’ve also just dealt with the team to assist with changing over my postal address and they have been extremely responsive and helpful. Would recommend!

I had a personal issue and reached out to customer support and Tanya went above and beyond to help me and get things resolved. She responded under 24 hours and it was amazing! Thank you so much.

Typically I am really hesitant to order clothes online, especially a dress for a special occasion, because of the lack of flexibility / customer support I’ve experienced frequently with other retailer... See more

Unfortunately the 3 dresses I ordered arrived later than expected after paying extra for 2-3 days express shipping. The dresses are poor quality for the price, £100 per dress. I returned my order aa... See more

I had quite a complicated order situation and Tanya was amazing! She created a very simple solution. I’m really impressed ☺️

I reached out to hello Molly recently after making a purchase back in July for a birthday outfit for an overseas trip. Unfortunately when my friend bought the outfit with her for me it didn’t fit howe... See more

Lisa in customer service was a huge help and a delight. She quickly identified my issue, found my order number, and provided me with clear next steps. Will certainly be more likely to shop here again... See more

I emailed Hello Molly about my return. I had no idea I would be issued a credit as they were full price items. Marissa in customer service responded and told me she would issue a refund because I ne... See more

Had a great experience with Marissa. I received a faulty dress, I email Hello Molly and got a response a day later. Marissa gave me a full refund and a label to ship my dress back so I can order ano... See more

Bianca, customer service rep made a hard situation so much better! Thank you for quickly answering questions and resolving concerns and being such a great representative for the hello Molly brand.

Though I am not typically a fan of return for store credit return policies and avoid them at all cost. Sometimes I forget to look and end up having to do the tedious back and forth of ordering and re... See more

My experience with support could not of been better if it wasn't for Tonya! She helped me with getting the dress I have been waiting to come back in stock! She is amazing!

Tanya with Customer Support was very helpful. She was fast and responded with the process on the return policy and said that getting a refund rather than store credit is not what the policy states bu... See more

This particular order wasn’t for me. I’m very happy with the prompt and ease of the solution that was given to me. I love Hello Molly and their gorgeous dresses. Now I can also say that their cus... See more

Amazing customer service. Quick response. Quick delivery. Great dresses! I will definitely shop again for a special event!!

Bianca’s customer service was outstanding! I received a response in less than 24hrs regarding my store credit that was resolved instantly. Love Hello Molly and can’t wait for my new dresses to arrive... See more

I reached out to support after my package said it was delivered but I never received it. I emailed with Steph who responded quickly and helped me resolve the issue with no problem! I really appreciate... See more

Steph is AMAZING. The Hello Molly team were very helpful during this process. Their dresses are great quality and overall 10/10!

Customer Service is excellent! I accidentally selected an old address for shipping. I reached out after I realized what I had done and Bianca was able to correct it for me just in time! Thank you so... See more

Nina at the customer service support was great - she responded within 2 hours of me messaging and was really helpful. I would definitely shop here again knowing that the customer service is good. Tha... See more

My daughter ordered a dress without reading the measurements by size and we found ourselves with a garment that wouldn't zip. I generally despise returning items, but the Happy Returns process to iss... See more

Winnie was a great customer service agent. She helped solve my problem and I appreciate her kindness. I was really worried & she made my day better. Thank you!!

Nina was excellent. I unfortunately had to return a dress as it wasn’t suitable for my daughter, but she kept in touch with me throughout the process and ensured I was refunded the correct amount.

The dress that arrived was not the material and size fit I was hoping it to be and Winnie assisted me to ensure I got a refund! I always appreciate good customer service and she was really kind about... See more

The dresses I bought were cute but didn’t look flattering on my body so I ended up returning. The agent, Tanya, that helped me made the return process so smooth and easy. Thanks again Tanya!

I had to return two dresses and only got store credit. When I tried to use the store credit, it wasn’t working for me. Customer service was great! Tanya responded to my emails quickly and was so helpf... See more

Bianca has been so helpful and kind regarding an issue I had with a dress I ordered. I will happily order from them again :) thank you! Xx

Bianca was super helpful! Easy to talk to and quick in resolving my issue, which is super important to me. Thank you!

Marissa responded within 30 minutes of my query! I’ve never experienced such efficient and friendly customer service. Highly impressed!

i forgot to use my store credit and asked for a refund for an order and the money was back in my account immediately, this process went great and these are great people to work with!

Thank you Bianca! So happy with customer service! Bianca answered my question quickly and was so friendly. Thank you for your help!

Great experience - happy with Hello Molly! Will definitely shop here again!

The customer service is amazing I bought a dress in the wrong size last night and emailed about it this morning and the emailed back within a few hours they were super helpful and refunded me and I us... See more

Fast reply. Very good client service. Listen to your questions and help where they can.