Oh Polly Reviews 50,613

I had an issue with my order but once I reached customer service, they try to solve my problem and it was very professional and helpful.

It was a frustrating and long procedure, as my package was not found and I traveled to another continent in the meanwhile. The Customer Service team however went beyond and above to help me and finall... See more

Great quality clothes and really good variety of the most beautiful clothes! I’m obsessed with how pretty the dresses are and also the customer service is quick and helpful. I love this company and wi... See more

Shopping with Oh Polly always brings me joy! I feel completely at ease knowing I’ll receive exactly what I ordered, and the quality is always exceptional. Every outfit I’ve bought gets compliments whe... See more

Amazing service and products from Oh Polly. Ordered another dress ( shaya) from them and it is gorgeous on! To make it even better I was refunded the money back as a winner in their monthly prize giv... See more

I had a package that was lost in transit, as soon as I reported it to the Oh Polly team, they were so quick to find a solution and keep me updated at all times. Eleanor, Paige, and Bailey were incredi... See more

I recently had an issue with the sizing of a dress I ordered from Oh Polly, but the customer service I received was absolutely amazing! Bailey from the support team replied quickly, was so kind a... See more

Great company fast delivery and the quality of there clothes is amazing very true to size, Lauren helped me as I made a mistake on my email address this was rectified and I had me delivery the next da... See more

Kasia was absolutely amazing to talk to when I tell you that she was straightforward give me all the information that I needed and I kept asking a lot of questions she was very patient with me. Amazin... See more

I hadn’t been updated about my order and I couldn’t track it when I was informed that it’s been sent. I contacted with the customer’s service and they replied to me immediately and helped me track... See more

I just want to leave here my experience with Oh Polly. I order 3 times, I made 3 returns in just a few days, I need to say that customer service is absolutely amazing, I recive my return straight away... See more

One of the other greatest experiences is that oh Polly managed my stolen carefully and I got to choose either I want a refund , another item or the same item back . Very efficient and totally happy by... See more

Nice clothes but feel a bit put of by our 1st orders, the 1st order I did not get the full outfit just the tops, probably my mistake but the 2nd order the same happened when I thought I was being care... See more

I’m thrilled with my recent experience with Oh Polly. I needed to exchange a dress that was too small, and unlike most retailers that only offer refunds, Oh Polly made the return process easy and gave... See more

The dress I ordered was high quality and true to the picture. I had an issue with my order and reached out to their costumer service team. Loz was so friendly and resolved the issue immediately. I’ll... See more

What a pleasant experience it has been shopping with Oh Polly. I am always a little nervous buying this kind of clothing on line but the quality of the dresses was amazing, packaging felt like you w... See more

Thea and Bailey helped out with a discount code that was not being applied/accepted at check out however it was a valid code that was not expired. This pushed me to go ahead and place my order due to... See more

I recently ordered a dress from Oh Polly, but unfortunately the size I picked was a little too small. I decided to return it and the whole process was really smooth and hassle-free. Their customer se... See more

Eva was so so helpful with my order from start to finish as I didn’t know when my favourite dress I wanted for my birthday was going to be back in stock! Funny enough, an hour later it was in stock an... See more

Katie and Lauren went above and beyond to make sure they looked into my dress that was lost and offered me gift cards for the inconvenience. The dress ended up arriving the day of my birthday and I wa... See more

Love the dress! Really nice quality for the price point. I had a little hiccup because I used an old email address for the initial order and not remembering, reordered and realized when I received t... See more

A huge thank you to the Oh Polly customer service team! This is exactly the kind of exceptional service that makes you want to stay loyal to the brand and truly reflects Oh Polly’s image. They provide... See more

Best quality and always happy with my purchase! Everything I try on from oh Polly never disappoints!! I returned a couple of outfits after choosing the perfect one for an occasion, I accidentally sele... See more

In this semi bad experience I had I really got all the support I needed from the Oh Polly representative. My package was left in an unsafe place and unfortunately I was not able to receive it at all,... See more

Looking forward to receiving my new dress! It’s absolutely stunning and every time I buy from Oh Polly I absolutely love it! Great designs and just simply beautiful. The team is always so helpful and... See more

Katie, Bailey, Paige, Liz and Kasia were super helpful throughout this process. My package was mark as delivered but I did not receive until a couple days later. Throughout the process they were very... See more

I have always loved oh polly and arter having a slight issue i contacted the customer care team. Yazz provided Great customer service and helped incredibly. Thank you Yazz!!!!

They really do respond within 9 hours as written on their website. Everyone that responded to my emails was knowledgeable and helpful with getting my issue resolved. Gave me clear directions on my nex... See more

My daughter loved the dress. I love that it arrived I enough time for her second homecoming and small sizes were still available. She typically wears a size 0 and the 0 fit perfect in the Eden dres... See more

I received an excellent response from the last person, after talking and chatting with several representatives from oh Polly , and their reply was very positive. They also gave me other suggestions fo... See more

We have ordered multiple dresses from Oh Polly and each one has been beautiful and well made. Their embellished dresses are absolute stunners. Just recently, the carrier lost a package. I was very... See more

Great customer service! My daughter ordered a dress that she was so excited about. The dress arrived, but the zipper would get stuck when trying to zip it up. We were finally able to get it zipped... See more

It’s my third time shopping from the OhPolly website and the parcel tracking that they provide you is always detailed and it's really easy for me to know when I need to be home to collect the parcel.... See more

Delivery was a little bit late, but not because of them but because of the delivery company in Italy. Dress was perfect, size was perfect no need adjustments, very high. quality

Easy ordering process, with available products and timely shipping. Superb customer service with a genuine objective to make your experience seamless and memorable. They offer live chat for any questi... See more

Liv and Kasia were very helpful in getting a refund processed. Always amazing customer service, thank you! Xxx

I bought a couple dresses and they were running small so I have to size up when I returned the item my package got lost from the delivery side , but the team was very helpful and they another package... See more

The after sale assistance is brilliant. I had very quick response with helpful detail. After purchasing the wrong size, the customer support help me to have the right one in the shortess time pos... See more

Stephanie at Oh Polly helped me when my promocode would not work and refunded me for the difference. She responded quickly and made the process seamless!

My go to webshop for any event! The quality is amazing and fast shipment to the Netherlands aswwll. Also the customer service, they answer fast and are always friendly and professional.

WOW. the customer service has been amazing here. this is my first time shopping at Oh polly and the experience has been wonderful. I cant wait to get my beautiful dress

Very helpful customer service - speedy communication even over the weekend. They exchanged my dress immediately with no postal fee when the dress had a stitching error.

I have been a super fan of Oh Polly for years now. I recently purchased a dress for a wedding and the scarf was missing, I contacted them and within no time they sent a replacement. Truly one of the b... See more

Amazing costumer service and I just received the dress today and I have no words, beautiful, great quality!

Excellent service, very fast delivery, customer service are always fast at replying and always happy to help. Love oh polly

All works as swiss watch! :) Fast delivery, very friendly and detailed helpdesk. 🙏👍

Update: They did eventually refund me, not the whole amount, but the majority. The dress arrived with multiple holes in it. It looks like this had been sold before and maybe someone tried to iron... See more

Ebony, Chloe and Liv helped me sort my return when the return portal was not working. Fast and efficient, no complaints