Club L London Reviews 23,943

The customer service team at Club L are kind, understanding and most importantly HELPFUL! As you can imagine, the AI bot didn’t really get me anywhere and caused me to panic a little as it rejected... See more

The dresses are beautiful - such good quality and well made. The customer services team were also super helpful - I am getting married so they were attentive to my needs which made for a super smooth... See more

Had an issue regarding returns, emailed customer services on Saturday at 11am and had a response an hour later from Alice - very happy with how my query was handled (quickly and efficiently!) - than... See more

Club L London never fail me. Every single order I have ever placed I am over the moon with. The quality is unmatched and worth every penny. On my recent order, I had a delivery issue (through my own f... See more

Chloe made my life much easier! And this is 1000% appreciated by full-time workers+side hustlers like me. My questions were not part of the FAQs, and for the first time ever, I got every single answer... See more

Dresses are beautiful, sizes and quality are great. Customer service is fantastic especially Amy, I made an error in sending back a parcel from another retailer to club L by accident and they reached... See more

My parcel has had unexpected delays, I contacted the team at Club L London, right from the start Erin was so helpful and prompt in responding to my questions. It’s comforting knowing when you invest... See more

Shannon got back to me so quick regarding my delayed parcel through DPD. No fault of Club L London, however she helped me so fast and refunded my next day delivery charge. Would always repurchase f... See more

I have admired the galaxy dress for a couple of years and decided to take the plunge and order it. I did next day delivery and it arrived on time. I’m 5 foot 11 size 14 and it is the most perfect fit... See more

It’s always so nerve racking ordering online…. Time that by being pregnant, gaining so much weight and wanting to still look amazing. I was having issues with the discount code and the girls were amaz... See more

Simone helped me to get information about my packaging it was some delayed times that would say shipped but it was already delivered. Received a partial refund. I did receive the dress for my Golden B... See more

I made an error in my returns period and missed registering by one day for a number of items. I contacted customer services and spoke to Amy who as a GOGW extended it for 24 hours. This meant so much,... See more

Alice was very helpful, she went above and beyond to ensure that I was able to return a (perfectly beautiful but no longer required) dress after the return policy deadline- following a week of... See more

I am beyond impressed with both the quality of Club London dresses and their incredible customer service. The dresses I ordered were absolutely beautiful elegant, high quality, and exactly as desc... See more

Excellent service.. I ordered dresses for a wedding.. sadly they were not quite right for that occasion. I queried the refund as I was out of the country.. Customer service responded quickly,... See more

Ruth helped me with my delivery charge issue. She was very polite and kind. Apologised for the incorrect charge, quickly had this issue resolved for me. Couldn’t ask for a better service exchange.... See more

Absolutely love the fit and quality of Club L London and even better that they do a maternity range that makes you feel confident and glamorous not like you’re wearing something that’s baggy, shapeles... See more

Sara was amazing. I had missed the return date and she was very accommodating to make me happy and extended the return. Club L London has great customer service. I’d highly recommend to any of my frie... See more

Chloe was very helpful! I was really ill and had forgotten to process the return on the portal before the 14 day cut off (by 2 days) and she extended the return period to allow me to return the items.... See more

Received items swiftly. I had an issue with returns which was solved really efficiently by Sara within customer services team. Kept one of the items I ordered which I absolutely love. Thanks x

Natalia was amazing helped me straight away with everything I needed. Club L London is always a pleasure to deal with A+ customer service

Amazing customer service experience. I had a problem with my return and I swear they relied to my email less than a min from sending it!! I was served by Alice and couldn’t appreciate her quick and pr... See more

Soha was such a good agent, I had extenuating circumstances that made it difficult to process a return and she helped support me. Really gave peace of mind. So happy with the customer service received... See more

Chloe was so helpful. Due to family circumstances it was hard to get the return done in time! It was no problem to her and she was extremely reassuring

Got a dress for a wedding and received SO many compliments on it. Good quality material, beautifully cut. And the ones I returned for a refund were processed quickly

I am often skeptical about ordering online especially for an important event. I ordered a dress for my nephews wedding and the quality was so amazing! Better than I expected. Definitely will continue... See more

Very responsive and helpful when needing assistance. Clothing is made of good quality and worth the price. I am a returning customer and love using the store for shopping for all kind of events

The quality of the products is excellent. And Alice in the Customer care team is so helpful. Really quick response and resolved my enquiry very quickly. Will buy again !

I really like the Dresses! Now I had a case where the dress didn't fit and I had an issue with the return but Chloe from the customer service was amazing and solved it immediately.

Have ordered a few dresses and have been really impressed with the quality. Feel it is a perfect website especially when looking for special occasion dresses.

Fiona was super helpful and proactive in trying to resolve the issue. I understand she’s bound by the policies of the company

Sara was professional and polite, very quick is resolving my enquiry. I have to say Sara is a credit to her organisation and has fantastic customer service skills. Thank you so much!

These are great quality dresses, it arrived in incredible timing. I am very happy with my purchase and will buy again.

Doris was super helpful! Listened to the issue at hand and even assisted me with another order I had! Thank you

Fast responses and extremely helpful when informing me on the status of my order. Shannon was lovely and helpful.

Shannon was fantastic in giving me options for my wedding ceremony. Extremely quick with her responses ☺️ Thank you!

Brilliant company, amazing products of high quality and customer care is exemplary. I had an issue which was responded to and resolved by the amazing *ALICE* from the customer care team within minutes... See more

Amazing dresses - I was a wolly and missed the returns window due to being out of the country but Alice from the customer care team was lovely enough to help me process my return as a gesture of good... See more

Alice has been extremely helpful in processing a return I was having difficulty with from my end. I have ordered from Club L London previously and love the items I have bought before and this time. Th... See more

Bianca was amazing at helping me fix my problem , thank you so much Bianca ! Awesome customer service x

Alice was so helpful when I contacted the customer service team regarding an overdue return completely my error but as a gesture of goodwill Alice allowed me to return outwith the return period. The... See more

Sara was super helpful and assisted me to cancel my duplicate order at speed!

thank you so much to alice who helped me so fast today with my return. she’s been such a great help. replied to me so fast and sorted my issue. thank you alice!

Chloe was prompt and managed to help me straight away. She knew what she was doing and I really appreciate that I didn't have to go back and forth explaining things multiple times.

I returned my order which got lost in the post, contacted club l London, Ammara and Natalia helped to assist me. They were very helpful and managed to resolve the issue very quickly. Amazing service

Chloe was fantastic via instagram in sorting out my issue and provided prompt assistance. Thank you so much for helping.

Soha was amazing and so helpful and did not make things difficult. I loved working with them and finally got my issue resolved.

I recently reached out to Club L London Customer Care regarding a return, as I had misunderstood the return policy. Alice from the customer service team was absolutely wonderful — she replied quickl... See more

I am extremely disappointed with this experience. My order was delayed, and despite my repeated inquiries, I was continuously reassured that it was on the way. Now, with my event scheduled for tomorr... See more

From the moment I slipped into Club L London’s premium crepe, I knew I had something special in my hands (well, rather on me). The fabric drapes like a dream — weighty enough to feel luxurious, yet li... See more