Peppermayo Reviews 1,112

Awful customer service. I have contacted them twice by email and via their live chat over 5 times in the last week with now response. Unable to combine returns and have been charged £40. Reason I am r... See more

Item arrived and not true to advertised product online. Quality very low. Tried to contact customer service three times and no response back. Returns policy is poor, no refund on sale products or exch... See more

I had previously ordered from Peppermayo but the item fit me so I didnt have any issues. However, this time around I ordered a mini dress that didnt cover my private parts, bear in mind im 5'7... See more

The customer service is difficult to get to however the product are good. Only if you are sure then go ahead with the product. I am trying to get intouch with their customer service will appreciate a... See more

Terrible customer service. Ordered 3 outfits. One is lovely but I want to return the other two. Website won’t recognise my order number, email or phone number to generate the return. I’ve spent weeks... See more

I have now been waiting a month for a refund of $100. They have received my goods and advised me I have a credit or a refund which they will email me to finalise within 10 days of receiving the email.... See more

Cannot return! Extremely poor experience, bought 3 full price items and I cannot return them on the website due to what can only be a technical glitch - yet almost three weeks later I have still not... See more

Please do not shop here. This company is a scam and has no customer care operations. They do not respond to emails, made their phone number disconnected, and do not have live chat despite their websit... See more

Dont buy from this homepage. I received a badly damaged dress which I obviously wanted to return. I’m still waiting, having contacted them many times.

If I could go back in time, I would have NEVER ordered from here. Their customer service is absolutely atrocious. The website won’t let me submit a return, giving an error message, and I’ve been tryin... See more

Sure the items look pretty. However, if you have an issue you can't get a refund for any reduced item. In the UK the Consumer Contracts Regulations 2013 gives shoppers a right to return items, does... See more

If I could give this company no stars I would!! Bought a FULL PRICE dress & wanted to return it as it was not suitable. Peppermayo refused to send a returns label because now the dress had gone into s... See more

Very poor customer service from peppermayo.co.uk Beware before buying a sale item. They don’t tell you before purchase that you can’t return sale items. U.K. Consumer Law says they have to stipulate... See more

A warning: Peppermayo are not contactable and do not accept returns. Even worse, because of this they have opened customers (many of whom are teenagers) to scammers who pose as them via social media,... See more

Never ordering from Pepper Mayo!! They did not send me an order number, and will not reply to my emails asking for one. Can't process a return / exchange. Called 8 times, left voice messages. No retur... See more

I want to leave zero stars. Do not order from this company. False advertising stating free return shipping. I paid $18 to print a return label, TWICE! Had to pay for 2 labels for 2 dresses. Tried to... See more

Terrible!!!! Listen to the reviews and do not order from this company. There are many cute dresses out there from other boutiques, don’t take your chances like I did. I ordered two dresses and one arr... See more

All three dresses fit me differently, and unfortunately none of them worked out. I need to return all of them, but two were bought in the sale so I’m not eligible for a refund, and for the other one t... See more

All the dresses and other clothes look so nice online and on instagram, but please don't be fooled! The customer service email is unreachable and after 3 weeks and 6 posts on their instagram they FINA... See more

Worst experience! Ordered in July…paid $26 for overnight shipping. Over a month later my order says “unfulfilled” on the peppermayo website . I sent numerous emails, filed a complaint with them. Zero... See more

Bought a dress and was SO disappointed that it is not friendly for larger chested women AT ALL. I then had to pay $15 to return it back to Australia or I could’ve paid $5 and gotten store credit. Plea... See more

Never received a confirmation email with my order number. I needed to return the dress as my daughter did not like it and after emailing numerous times and calling maybe 40 times(the live chat also d... See more

Terrible!! absolutely ZERO customer service! Emailed them three times- never responded. They don't answer the phone. Do NOT order from here- not worth it!

They state 3-6 business days for delivery on their website, 14 business days later I'm still waiting. They responded to my first email, stating they take no responsibility for shipping, this seems rea... See more

Would not even rate them 1 star.... awful experience, its not advertised you cannot return sale items. Even when I go to return items which are not on sale, the website does not even tell me which one... See more

Awful customer experience. Promised to exchange my credit to a full refund and they have ignored my emails for weeks. JUST TERRIBLE. DO NOT SHOP HERE.

How I wish I read these review before buying! Despite not hearing for weeks with our questions about returns, my daughter ordered a dress. Really bad quality and fit so we needed to return. Afte... See more

My order arrived late and some items were of poor quality. I hadn't realised I wouldn't be unable to return sale items as it was not made clear at the point of sale/checkout. I tried to contact them s... See more

My partner ordered 3 dresses using my card to complete the purchase. As it was my details and email address used I tried to return the dresses myself as the quality isn’t great and the sizing between... See more

On ordering I immediately realised I had ordered the wrong size and contacted them straight away through both the contact form (which they said was for urgent contact to change orders) and on email. T... See more

Unfortunately one of the worst purchases I´ve made in years! Apart from the okay clothes of mediocre quality (not made for tall people), the service is disastrous: I bought some dresses in multiple di... See more

Like the clothes but the worse customer service I have ever ever experienced. First time when it took 6 weeks to receive my order, I gave them benefit of the doubt, but now second time round have been... See more

If I could give minus point I would. Honestly wish I had read some of there reviews first but unfortunately I didn't and I expected the best of an internationally well known brand that certainly isn't... See more

Don’t let you return sale items! Beware!! My order arrived incredibly late so couldn’t use them for a holiday, only to now be stuck with them as they don’t allow returns on sale items. Every single d... See more

The dress arrived after the promised delivery date. They charge €20 (!) for returns. They also do not respond to messages sent to their contact email address. Don't buy anything from this website.

I’d give zero if I could. Get with the times. Not offering refunds / exchanges or store credit on items that are still £30 or more is absolutely disgusting. I wish I had checked the reviews earli... See more

Believe everything you read. I am simply trying to return a purchase within the 30 day window and have received zero responses from customer support even after following all of their return and help i... See more

I was not able to find the return label for a return I wanted to make literally anywhere. I checked my spam and junk email. I emailed PepperMayo support multiple times and didn't hear back. I called t... See more

If only I could rate Peppermayo 0 stars. Firstly, the two dresses I ordered were completely different to UK sizing, even though it states on their website the UK and Australian sizing is the same. The... See more

Do not buy anything from this company. Although the quality of the items I received was fine the sizing varied greatly between items. One size 2 dress fit perfect and the other one was inches away fro... See more

We ordered the dress size based on the posted measurements but it was too big. I checked before ordering and they state you can exchange sale dresses for another size. However, you cannot get thru... See more

Mistakenly ordered a dress before reading the reviews on here - I wouldn't have done if I had seen them! Although I had no issues with delivery (apart from no updates from Peppermayo on timescales)... See more

Tried to return a skirt and exchange for a new size. Paid the extra for the return label then nothing :-( I emailed three times and called & left a voicemail, no response or answer.

Bought £140 worth of stuff, was all poor quality. Returned it all 2.5 months ago and still haven’t received a refund. Have contacted them several times with no response. Company is a scam

DO NOT BUY. Please check that item you want to buy from Pepper Mayo could potentially be on SHEIN. I bought the Lagoon Cut Out Top & Shoreline Mini Skirt. These are literally on SHEIN/ AliExpress for... See more

Terrible!!! My first order which was over $ 100 was never delivered to me. I emailed them and emailed them and they never answered. I’m dealing with my credit card company right now to get my money... See more

Thought my order would be here the 24th (as that was the estimated date said on my order) it shipped the 25th and still is not here.

Definitely don't buy from this company. Quality is below mediocre, and their customer service is non-existent!