Beautiful dress and fantastic customer service!
This particular order wasn’t for me. I’m very happy with the prompt and ease of the solution that was given to me.
I love Hello Molly and their gorgeous dresses. Now I can also say that their customer service is incredible too! Will always be a loyal customer! Thank you!
Reply from Hello Molly
Hi Ninx, we appreciate your time to express your concern regarding our return policy.
Although our policy states that returns are only accepted for store credit, we understand that customers may prefer a refund instead. So it is as easy as requesting this preference with our support team where, if you haven't already, you are welcome to email info@hellomolly.com with your order number and that can be quickly taken care of.
We apologise for any inconveniences. We value our customers and their shopping experience with us. If there is anything else we can provide assistance with, please let us know. xo
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Updated Response: Thank you so much Ninx for your updated feedback about your experience! We're so delighted to hear that our support team were able to turn that around for you and assist you in that case. We look forward to having you shop with us again! :) xo