Dependable & Helpful
Typically I am really hesitant to order clothes online, especially a dress for a special occasion, because of the lack of flexibility / customer support I’ve experienced frequently with other retailers. Although, every time I’ve ordered from Hello Molly, the product has been shipped & delivered on time, in great condition, as pictured (read the reviews for sizing though!) , and of decent quality. I accidentally ordered the wrong dress color for a wedding earlier this week and I reached out desperate to cancel my order so that I could still purchase a dress on time. Marissa emailed me back within 2 hours, had cancelled my order and already returned the credit to my account. The dress was shipped 24 hours later, super quick. I’m so happy to have found a reliable online store with extensive options and excellent customer service. They are few and far between.
Reply from Hello Molly
Hi Briana! Thank you so much for taking the time to let us know your feedback about your recent experience. We are deeply appreciative of your kind words about our brand as well as the help you had received from Marissa. Our team are here to assist you as quickly and effectively as possible, and we hope to have you as one of our valued shoppers! Thank you once again :) xo