Very good and comprehensive scanning software. It detects problems very quickly, where other expensive programs fail, such as my top of the range Kaspersky Premium, which have a function to detect ou... See more
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We create award-winning software to make your computer faster, more secure and have greater privacy. Whether you're cleaning out files on your system with CCleaner, defragging your hard drive with Defraggler, analyzing your hardware with Speccy, or recovering deleted files with Recuva, we've got you covered. Our software is used and trusted by millions, in all 195 countries and in millions of businesses. In fact, CCleaner alone has been installed more than 2 Billion times onto nearly 25% of all the PCs in the world. We've improved and optimized thousands of lines of code. Our developers aim for the fastest, most compact, bug-free products you can run on your PC.
Contact info
110 High Holborn, WC1V 6JS, London, United Kingdom
- feedback@ccleaner.com
- www.ccleaner.com
Replied to 78% of negative reviews
Typically replies within 48 hours
I have used your program for years and…
I have used your program for years and I always found it tremendously useful! But now the updated version was a total disaster. I am a webmaster and your program deleted vital images and destroyed my Adobe Photoshop, so much so that I have to now replace it at a cost! I also found it extremely difficult to get to your customer service and deleted the program and canceled my connection to your service!
excellent product
excellent product, been using it for ages (10+ yrs), easy to use and recommended it worldwide many times. Even upgraded to professional version years ago
Very reliable software
It's a really reliable software. It is complete and efficient. It helps a lot to keep your computer healthy.
CC cleaner offered me a 60 day free…
CC cleaner offered me a 60 day free trial subscription which I cancelled during the trial period but they still charged me. I contacted support and had a reply on 25 Sep from a Daksh offering various options incl. full refund. I wrote to them stating I would like a full refund on 3 Oct but have heard nothing back. Their chat line has a wait time of 30-40 minutes.
Ref; #23703907.
They removed driver wipe from the…
They removed driver wipe from the version 7. Now its not worth the time.
No support, no contact
I accidently downloaded another CCleaner subscription to my new computer. I've been looking on their website for a way to fix this or contact them. There is no contact information, I can't find how to get to my account. There is nowhere to sign in. How do you reach an actual person and not just go through a bunch of questions that don't even pertain to your question? I like CCLeaner but now with such lack of support I want to get rid of all versions.
Signed up for a free month's trial on…
Signed up for a free month's trial on their pro cleaner, totally slipped my mind on the expiration of the free trial, anyway, the day after the free trial expired they charged me, so I contacted them after reading, ("if you forget to cancel after the free trial expires, and contact us we will reimburse the charge within 30 days") I explained it totally slipped my mind to cancel and could you please reemburse me the charge you took,(I used the product once during the whole free trial) I was completely blanked, so please if you take a free trial out for their ProCleaner make sure you cancel within the months grace because if you don't and try and get your money back they will ignore you. I'm not happy but there you go, I mean why say you will do something then totally ignore the customer!
Inaccurate information, & troublesome
A user for probably 25 years. The latest update 10 which now places more tools behind a pay wall, spits out a list of unused apps, and dates last used. Several apps were last used yesterday, and most apps on the list were important apps in constant use. CC Cleaner also removed apps from the taskbar, and uninstalled a browser, used daily.
You can't close it anymore.
You can't close it anymore.
With update 7, Ccleaner has no longer the "close program" option, forcing you to use task manager if you don't want the program to keep running in the background. The only thing you can do is "hide tray icon".
I have no idea who is behind this, but if they think it's a good idea, they are definitely working in the wrong field. Uninstalled and never looking back.
Charged A Month Early and No Way To Cancel!
CCleaner's payment company tried renewing my subscription 1 month early twice in one day (so far) but thankfully was declined. They direct me to CCleaner's Manage Subscription page and it says it can't find my license details. I then try CCleaner's Contact Form to cancel and it says, "Something went wrong. Form is not available for your language!". Tried other languages and all said the same thing. Emails from both companies are all "no reply". I want Cleverbridge to stop trying to charge this to my card and yet there is literally nowhere to log in or to contact anyone. What a scam. I will no longer use this app ever again.
New version took out all of the…
New version took out all of the technician features and dumbed the product down into an automated black box and something I will never use. I used to be a paid member. Nope, nope nope.
Doesn't work
Doesn't work, should not not have upgrade. Terrible Decision
I cannot get CCleaner 7 to work!
After using CCleaner for many years, I am VERY DISAPPOINTED in the latest CCleaner 7, which after trying to get working and following Piriform's AI advice for trouble shooting, I wasted over an hour and still could not get it to work. Now trying to find an old version to download. Nb. Windows 10 installation.
nao funciona no windows 11
What a mess this product and its tag alongs are.
Charged me twice. Then in my "account" page, it says I have a one year term. Additionally, the entire program is a shell now, with little to no detailed ability. Used to be I could just tap on button and clean my entire custom clean system. Now it is all fake shell which makes you confirm all steps in the system. Additionally, it has no interface to get detailed responses. Notice that the approvals in this section are mostly 1 liners. But, the complaints are multilined and detailed. DO NOT BUY THIS JUNK. Download the old version they are trying to get you to use their browser, so they do not clean the other browsers like they used to.
CCleaner 7 is garbage, don't buy or update
CCleaner, a piece of software I've happily used for over a decade, was just updated to version 7. It is completely unusable for everything I've come to depend on the older versions. They've also hidden any download links to the older versions on the site. (Though they can be found in the community section.) I will not be renewing my Pro license unless a there is a major reworking of the software to restore all the previous functionality.
Wrecks your system
I After using CCleaner Pro for a long time, I was ultimately very disappointed.
CCleaner irreparably damaged the Wi-Fi chip (RZ 616) on both my desktop computer and my laptop. Internet connection is only possible via cable. I tried older drivers without success. After the release of version 7, I hoped this would fix things. Unfortunately... the installer wouldn't even open...
I contacted the helpdesk via chat. They remotely controlled my PC but couldn't solve the problem. They said they would contact me with a "senior" technician. Unfortunately, I haven't heard anything since. Now I'm stuck with a subscription I can't use...
Avoid this company at all costs.
Once Promising, Now a Nightmare
This company started out strong, offering solid services and responsive support. But in recent months, things have taken a dramatic turn for the worse. Their latest updates didn’t just glitch — they completely wrecked my computer. I reached out multiple times for help, but never received a single response.
To make matters worse, after I posted a negative review, they publicly lashed out at me on social media. Instead of addressing the issue, they chose to shame a paying customer.
There’s no customer support, no contact options, and yet they continue to charge me for services that not only fail to work — they actively damage my software and hardware. I’ve been forced into purchasing additional features just to maintain basic functionality, and even those don’t deliver.
Avoid this company at all costs. What was once a reliable provider has become a hostile, broken system that takes your money and leaves you stranded.
The new CCleaner 7 is horrible
The new CCleaner 7 is horrible they have made it too complicated and reduced the functionality from the previous version.
As a long term user I will wait for my subscription to end and then find something else, it is a shame as it was a simple decent product.
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