CCleaner  Reviews 26,557

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the software's user-friendliness, reliability, and efficiency in maintaining their computers. People highlight its ability to keep their systems clean of unnecessary files, update software and drivers, and improve overall performance. Consumers find it indispensable for ensuring their computers run smoothly and efficiently. The application is praised for its comprehensive cleaning capabilities, including the removal of duplicate files and the ability to clean external drives. Many reviewers have been long-time users, expressing satisfaction with its consistent performance over the years. The software is considered easy to use, with a straightforward interface that simplifies computer maintenance for users of all levels. However, opinions on subscriptions are mixed, with varied levels of satisfaction.

Based on these reviews

Rated 4 out of 5 stars

Very good and comprehensive scanning software. It detects problems very quickly, where other expensive programs fail, such as my top of the range Kaspersky Premium, which have a function to detect ou... See more

Rated 4 out of 5 stars

I have used C Cleaner for years and have been happy with their service. They keep my computer clear of lots of dross I accrue and keep my drivers up to date. I had a problem a year ago and had no trou... See more

Rated 4 out of 5 stars

CCleaner thoroughly cleans updates as advertised. NO gimmicks. I only give 5 stars for beyond exceptional service, but it's definately worth every penney paid to CCleaner. Try it for yourself. I'... See more

Rated 4 out of 5 stars

Been using CCleaner for a number of year with out a problem. But when I tried using CCleaner driver and software updates. Some have cause problems, like one time a driver update locked me out of windo... See more

Rated 5 out of 5 stars

Love the service. I've been using it since I was a kid, over a decade ago. Top tier ethics in business practices (incredibly uncommon these days) and does everything you need it to do for free. If y... See more

Rated 5 out of 5 stars

This program seems to be compact enough to not conflict with anything you might have going on. It doesn't fight with my antivirus program, which is a relief. I do like that it reminds me to clean m... See more

Rated 5 out of 5 stars

I’ve been using CCleaner for a while now, and it has been an excellent tool for keeping my computer running smoothly. The interface is simple and easy to navigate, and it quickly removes unnecessary... See more

Rated 5 out of 5 stars

I have tried almost all of the utility software on the market and CCleaner by far is the best! Two of the main important features besides keeping the computer running at its maximum, is the fact it in... See more

Rated 5 out of 5 stars

Its a very comprehensive cleaner. You can remove duplicate file you didn't know you acrued when downloading files. There's files for uninstalling apps, upgrades for the latest OS, quick and full scans... See more

Rated 3 out of 5 stars

This refers to CCleaner 7. I do not like it. It is too AI embraced and hard to set up so you know what is actually being scanned, removed, or cleaned. Also too many features included in CCleaner... See more

Company replied

Rated 5 out of 5 stars

Ccleaner has really helped with less visits to the tech shop. Often times if you have an issue with your computer it is due to the fact you have not updated software or updated drivers. Ccleaner mak... See more

Rated 5 out of 5 stars

I'm using CCleaner already for many years, and it always has been working perfectly. I activate it every evening before shutting down my computer, and afterwards all Cookies etc. are eliminated. This... See more

Rated 5 out of 5 stars

Leaving this review cause I’ve seen many low ones about refunds. I bought a subscription and wasn’t satisfied, so I asked for a refund via email. A couple days later they replied and told me my ref... See more

Rated 5 out of 5 stars

Have used Ccleaner professional for my desktop and laptop. Both are older machines and I started having trouble with speeds and communication (printer and laptop stopped communicating with desktop) .... See more

Rated 5 out of 5 stars

I have had many pc's, and I have tried a lot of programs trials and subscription and in my mind, my opinion, CCleaner is at the top. Others |I have tried want more from the customer than CCleaner... See more

Rated 5 out of 5 stars

CCleaner keeps my computer clean & fast. I am very satisfied with its incredible performance. It is a great tool for home & work computers, and smartphones.

Rated 5 out of 5 stars

It's an easy program to open and operate. It's just a matter of hitting the scan button and follow the commands to clean all the categories listed on the edit list. One thing would make it better.... See more

Rated 5 out of 5 stars

Personally I'm useless maintaining my computer. CCleaner simply makes maintenance so much easier. I do a scan at least once a week and am very happy with the results.

Rated 5 out of 5 stars

Have been using the free version for years as a home office user but now that I am retired I got the paid version at a great price!

Rated 5 out of 5 stars

Over all this product is a great help in supporting my experiences in computing . Removing no longer wanted data allows me to experience a nice time on line.

Rated 5 out of 5 stars

By using CC Cleaner you know that your PC is clean from any junk and tracking cookies so nobody can follow you around and your PC is almost as new, mainly is fast.

Rated 5 out of 5 stars

Have used this program for a few years an find it does more than expected, highly efficient for an afforable price.

Rated 5 out of 5 stars

I've used CCleaner for many years. They have done an excellent job of updating apps and cleaning files from my computer.

Rated 5 out of 5 stars

the greatest pc cleaner💯 ever! i say for experience🥰🥰🥰 many thanks for being a free software to everybody. god bless you all from ccleaner company🙏🏼

Rated 5 out of 5 stars

cc is been working for since i have been in computers and does what it says, no fancy bullshit, just works, end of story

Rated 5 out of 5 stars

I have CCleaner for a long time, it keeps my pc and laptop working fast and properly, I have the Pro so I can erase duplicates.

Rated 5 out of 5 stars

I used their Recuva and it is legit! It didn't get me any virus, it brought up my videos back again!

Rated 5 out of 5 stars

This product is quick and easy to install. It does an excellent job without causing any problems. Gives me peace of mind.

Rated 5 out of 5 stars

Easy to use and noticable improvements on my laptop. I wholeheartly recommend this product

Rated 3 out of 5 stars

I have had the product for years and it works fine for me. However, when I accepted an offer for renewal 3 month before it runs out the 3 months was cut off. Trying to contact CCleaner about it is one... See more

Rated 4 out of 5 stars

Cleaned about 14 GBs off my C: drive that had been slowing down my PC for months... Only rated 4 stars because it constantly shoves the paid version down your throat. Excellent program though.

Rated 5 out of 5 stars

CCleaner has been useful for the past few computers. It helps me keep things cleaner than it would be and it helps me keep some drivers in order.

Rated 4 out of 5 stars

Very useful app, helping to eliminate random data left behind after work is completed. Recent updates have resulted in improvements in operation, it can also be set to run in the background, run whe... See more

Rated 5 out of 5 stars

Have not encountered any problems with the product. However, I did get a renewal offer with a $40.00 discount, which they did not honour. Will consider not renewing when this contract expires.

Rated 5 out of 5 stars

My experience with CCleaner has included and brought me things like trustworthy, clear, user-friendly, reliable, efficient, indispensable. It's a trusted friend. My nephew told me about it years ago a... See more

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Company details

  1. Software Company

Written by the company

We create award-winning software to make your computer faster, more secure and have greater privacy. Whether you're cleaning out files on your system with CCleaner, defragging your hard drive with Defraggler, analyzing your hardware with Speccy, or recovering deleted files with Recuva, we've got you covered. Our software is used and trusted by millions, in all 195 countries and in millions of businesses. In fact, CCleaner alone has been installed more than 2 Billion times onto nearly 25% of all the PCs in the world. We've improved and optimized thousands of lines of code. Our developers aim for the fastest, most compact, bug-free products you can run on your PC.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

27K reviews

5-star
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1-star

Replied to 78% of negative reviews

Typically replies within 48 hours


Rated 4 out of 5 stars

Very good and comprehensive scanning…

Very good and comprehensive scanning software. It detects problems very quickly, where other expensive programs fail, such as my top of the range Kaspersky Premium, which have a function to detect outdated software and drivers, but does not pick up any outdated drivers etc.

October 4, 2025
Unprompted review
Rated 5 out of 5 stars

Reliable and Efficient PC Cleaner

I’ve been using CCleaner for a while now, and it has been an excellent tool for keeping my computer running smoothly. The interface is simple and easy to navigate, and it quickly removes unnecessary files, frees up space, and improves system performance. I especially like how it also manages startup programs and updates apps to keep everything secure.
Overall, it’s a reliable, lightweight, and effective solution that does exactly what it promises. Highly recommended for anyone who wants to keep their PC clean and optimized!

October 3, 2025
Unprompted review
Rated 1 out of 5 stars

Dear CCleaner Support Team,

Dear CCleaner Support Team,
Reference: 512236517

On 19 September 2025, my account was charged £64.95 under the description CBA*CCLEANER PIRIF. I wanted to let you know that I did not intend to renew this subscription, and I requested cancellation immediately after the charge was made.
Since the service has not been used and I cancelled promptly, I respectfully request the following:
A full refund of the charge made on 19 September 2025

Please process this refund at your earliest convenience.

If I do not receive confirmation within seven business days, I will have no choice but to escalate the matter by disputing the charge with my card provider.

Rgards Maureen Healy

September 19, 2025
Unprompted review
CCleaner  logo

Reply from CCleaner

Hi Maureen,

Thank you for taking the time to submit a review to us. We apologize for the trouble you've experienced being charged automatically. We're requested some extra information from you to ensure you get the proper support on this. Once we receive a reply from you, we'll be more than happy to help and have our customer care team investigate this for you. Thank you.

Rated 5 out of 5 stars

Effective, well thought out program

This program seems to be compact enough to not conflict with anything you might have going on. It doesn't fight with my antivirus program, which is a relief.
I do like that it reminds me to clean my machine, rather than just doing that on its own without my input or choice.
I've had CCleaner for a very long time and avail myself of most of its features on a regular basis. The result for me is that I have a machine that is eight years old and still runs like a champ, same as the day I finished the build.

October 1, 2025
Unprompted review
Rated 1 out of 5 stars

AVOID

Last year I subscribed for a 1 year licence at a cost of £8.99. This year I mistakenly forgot to switch off auto-renew which as a result ended in me paying £45.00 to renew, which is an absurd percentage increase. I made the same mistake this year with another service, however after emailing them they have kindly offered a new subscription amount and have refunded the difference, great service. However after emailing CCleaner customer support twice now, they have not even replied out of courtesy - says alot about the company. AVOID CCleaner !!!

October 1, 2025
Unprompted review
CCleaner  logo

Reply from CCleaner

Antony,

We truly appreciate you taking the time to leave a review and apologize for any issues you’re experiencing. To help resolve this, we’ve reached out with a request for additional details. As soon as we receive your response, we’ll do everything we can to assist you.

Rated 1 out of 5 stars

They promise but don't deliver

I've had the free version of ccleaner for a while and decided to upgrade to Professional in order to run further updates. After the very first driver update both the fingerprint sensor and audio output are no longer working. Despite following ccleaner's instructions on reverting these, I am still struggling to resolve this. I have reached out to ccleaner twice in the last 2 weeks but have not received any response from them. More than disappointing, and I won't be using them going forward.

September 23, 2025
Unprompted review
CCleaner  logo

Reply from CCleaner

Andrea,

Thank you for sharing your feedback, and we truly regret that your recent experience did not meet the high standards we set for our customer service. We always strive to provide fast, efficient, and helpful support to all of our customers, and it is disappointing to learn that we fell short in your case. Please reach out to us at support@ccleaner.com with more details about your experience so we can investigate further and work towards a satisfactory solution for you.

Rated 1 out of 5 stars

I am very disappointed with CCleaner…

I am very disappointed with CCleaner support.

I was considering purchasing the Pro version. However I got a possible virus warning from my virus checker. This was probably a false positive.

I wanted CCleaner support to confirm whether it was or was not before I purchased.

I got a message back saying they would be in touch within 48 hours. I was given a reference number.

After waiting a number of days with no reply. I sent a second email to support with the reference number and full details.

Yet again no response! After another 10 days I am sadly leaving a negative review here.

I very rarely leave negative reviews!

I will never purchase the pro version of CCleaner in the future.

You have lost me as a customer!

Howard

September 15, 2025
Unprompted review
CCleaner  logo

Reply from CCleaner

Hi Howard,

We apologize for the trouble you've experienced regarding receiving contact from our team. We pride ourselves on our fast and efficient customer service, and it is our priority to ensure our customers receive the highest level of support. We sincerely apologize if this did not happen in your case, and we will do our best to resolve the issue. Please email us at support@ccleaner.com. Thank you.

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