Very good and comprehensive scanning software. It detects problems very quickly, where other expensive programs fail, such as my top of the range Kaspersky Premium, which have a function to detect ou... See more
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
Review summary
Based on reviews, created with AI
Based on these reviews
Company details
Written by the company
We create award-winning software to make your computer faster, more secure and have greater privacy. Whether you're cleaning out files on your system with CCleaner, defragging your hard drive with Defraggler, analyzing your hardware with Speccy, or recovering deleted files with Recuva, we've got you covered. Our software is used and trusted by millions, in all 195 countries and in millions of businesses. In fact, CCleaner alone has been installed more than 2 Billion times onto nearly 25% of all the PCs in the world. We've improved and optimized thousands of lines of code. Our developers aim for the fastest, most compact, bug-free products you can run on your PC.
Contact info
110 High Holborn, WC1V 6JS, London, United Kingdom
- feedback@ccleaner.com
- www.ccleaner.com
Replied to 78% of negative reviews
Typically replies within 48 hours
CCleaner Does the Job
CCleaner helps me get rid of files that are impeding my computer. They do a great job.
Very good and comprehensive scanning…
Very good and comprehensive scanning software. It detects problems very quickly, where other expensive programs fail, such as my top of the range Kaspersky Premium, which have a function to detect outdated software and drivers, but does not pick up any outdated drivers etc.
Reliable and Efficient PC Cleaner
I’ve been using CCleaner for a while now, and it has been an excellent tool for keeping my computer running smoothly. The interface is simple and easy to navigate, and it quickly removes unnecessary files, frees up space, and improves system performance. I especially like how it also manages startup programs and updates apps to keep everything secure.
Overall, it’s a reliable, lightweight, and effective solution that does exactly what it promises. Highly recommended for anyone who wants to keep their PC clean and optimized!
the best software
The only tool to use with Windows.
May use AI-assist with repliesRead more
Dear CCleaner Support Team,
Dear CCleaner Support Team,
Reference: 512236517
On 19 September 2025, my account was charged £64.95 under the description CBA*CCLEANER PIRIF. I wanted to let you know that I did not intend to renew this subscription, and I requested cancellation immediately after the charge was made.
Since the service has not been used and I cancelled promptly, I respectfully request the following:
A full refund of the charge made on 19 September 2025
Please process this refund at your earliest convenience.
If I do not receive confirmation within seven business days, I will have no choice but to escalate the matter by disputing the charge with my card provider.
Rgards Maureen Healy

Reply from CCleaner
Super and easy
Softwear makes life simple cleaning…
Softwear makes life simple cleaning windows temp files and update your softwear. I recommend all this softwear.
Ease of Use
Easy to use and noticable improvements on my laptop. I wholeheartly recommend this product
good exp & very fine service
This product is quick and easy to…
This product is quick and easy to install. It does an excellent job without causing any problems. Gives me peace of mind.
Effective, well thought out program
This program seems to be compact enough to not conflict with anything you might have going on. It doesn't fight with my antivirus program, which is a relief.
I do like that it reminds me to clean my machine, rather than just doing that on its own without my input or choice.
I've had CCleaner for a very long time and avail myself of most of its features on a regular basis. The result for me is that I have a machine that is eight years old and still runs like a champ, same as the day I finished the build.
AVOID
Last year I subscribed for a 1 year licence at a cost of £8.99. This year I mistakenly forgot to switch off auto-renew which as a result ended in me paying £45.00 to renew, which is an absurd percentage increase. I made the same mistake this year with another service, however after emailing them they have kindly offered a new subscription amount and have refunded the difference, great service. However after emailing CCleaner customer support twice now, they have not even replied out of courtesy - says alot about the company. AVOID CCleaner !!!

Reply from CCleaner
really good
They promise but don't deliver
I've had the free version of ccleaner for a while and decided to upgrade to Professional in order to run further updates. After the very first driver update both the fingerprint sensor and audio output are no longer working. Despite following ccleaner's instructions on reverting these, I am still struggling to resolve this. I have reached out to ccleaner twice in the last 2 weeks but have not received any response from them. More than disappointing, and I won't be using them going forward.

Reply from CCleaner
CCleaner is the best
CCleaner is the best. Sluggish computer turns back to a hotrod.
I am very disappointed with CCleaner…
I am very disappointed with CCleaner support.
I was considering purchasing the Pro version. However I got a possible virus warning from my virus checker. This was probably a false positive.
I wanted CCleaner support to confirm whether it was or was not before I purchased.
I got a message back saying they would be in touch within 48 hours. I was given a reference number.
After waiting a number of days with no reply. I sent a second email to support with the reference number and full details.
Yet again no response! After another 10 days I am sadly leaving a negative review here.
I very rarely leave negative reviews!
I will never purchase the pro version of CCleaner in the future.
You have lost me as a customer!
Howard

Reply from CCleaner
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.