SANDY ARROYO

I have used your program for years and I always found it tremendously useful! But now the updated version was a total disaster. I am a webmaster and your program deleted vital images and destroyed my Adobe Photoshop, so much so that I have to now replace it at a cost! I also found it extremely difficult to get to your customer service and deleted the program and canceled my connection to your service!

When I bought the VISA in October and found that it could not be used due to restrictions on foreign users and I requested a refund. I had a terrible time contacting customer service when I did not receive the refund, due to your complex answering machine. When I finally got through I was promised a refund on the two VISAs within 7-10 days. The first refund arrived quickly on the small $25 card minus a fee. The second $500 card did not arrive until yesterday 1/13/22 (after three months), as a result of an intervention by the BBB and your agent Billy l Campbell. It also had a fee. I was Told by Billy that I would receive a refund on the fees and charges for the card which has not arrived. I hope the additional refunds will not take another 3 months. This whole experience has been very disturbing and frustrating.