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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the user-friendly design, considering it easy to use and navigate. People feel secure using the product, highlighting its comprehensive service offerings. Consumers also value the product's ability to protect their devices without slowing them down, and they find the installation process straightforward. The reasonable pricing is another aspect that many users appreciate. Consumers express a high level of trust in the company, with many depending on it for years. They feel safe and protected, especially with features like VPN. The company's ability to stay ahead of security threats is also appreciated. However, some reviewers have mixed feelings about the customer service, and some consumers find the add-on features expensive.

Based on these reviews

Rated 5 out of 5 stars
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Norton has given me so much peace of mind knowing my devices and personal and professional information is being kept secure. I also how Norton provides so many tools across all my devices to help me... See more

Rated 5 out of 5 stars
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Norton has provided computer protection services for me and my family for over 10 years. At this point, all issues have been successfully resolved without loss. This effectiveness deserves high pr... See more

Rated 5 out of 5 stars
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I've been using the top-of-the-range Symantec / Norton security suites since the early 1990s ... always been rated 9/10 or above by IT magazines & professionals ... a couple of other suites come near... See more

Rated 5 out of 5 stars
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I have been using Norton products for a long while and I have confidence in the ability to protect myself and others from dangerous incursions by people who don’t have the best intentions. I try to fo... See more

Rated 5 out of 5 stars
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I was frustrated because I couldn't log in. On chat she wanted me to screenshot the basic screen which seemed ridiculous for me who is not techie. She was patient with me. I tried logging in so many t... See more

Rated 5 out of 5 stars
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I don’t remember when I first used Norton but it was years ago. I’m 80 years old and while I can get myself around my computer and phone to a small degree, I am often looking for assistance. I don... See more

Rated 5 out of 5 stars
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I started ,like many unsure of scams and viruses. I tried different companies and also the free protectors. But , often something got through. I have been using Norton for over 10 years now ,and neve... See more

Rated 5 out of 5 stars
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Whilst I consider that Norton is the best option, I am not happy with the practice of offering add-on features to what should be an all embracing product. These items usually carry a high price, and... See more

Rated 4 out of 5 stars
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Norton always appear to be one step ahead of the increasing threat to the security of my computer use. Although I have not had to contact them with a problem, it's a comfort to know they are there sho... See more

Rated 4 out of 5 stars
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Most of Norton security works well. Then the programme tells you it thinks some is wrong and expects you to pay to put it right, you don't know weather this would work. It's not like for instance the... See more

Rated 5 out of 5 stars
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Excellent Customer Service.Very trustable Company with very trustable Employees.It is very important to deal with a Company you can trust these days and your name says it all.Extremely Satisfied and c... See more

Rated 3 out of 5 stars
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THE PRODUCTS ARE FINE. LANGUAGE DESCRIPTIONS AND USE OF EACH PROGRAM OFFERED COULD BE GREATLY IMPROVED AND SIMPLIFIED. HELP SYSTEM SHOULD BE IMMEDIATE SINCE THE PRODUCT COST IS PREMIUM.

Company replied

Rated 5 out of 5 stars
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I've never had an issue with Norton 360 or Norton utilities. They are getting a little expensive. I may have to look for cheaper alternatives. Everybody is looking to save money where they can nowaday... See more

Rated 5 out of 5 stars
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Norton provides great anti virus services. When surfing. Proud to say pop up ads are none to none which makes using the web and find what I need is much more manageable. I do highly recommended No... See more

Rated 5 out of 5 stars
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A trusted brand which I have used for many years which is easy to use and comprehensive with its service offering. Norton has been progressive in its security products to help protect end users like... See more

Rated 5 out of 5 stars
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I LOVE Norton Lifelock. Although, I Do have a concern. With the two way verification of my identity, I don't always get the code through my TEXT to verify my identity. Therefore, I CAN NOT move on th... See more

Company replied

Rated 5 out of 5 stars
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Norton has always been very user friendly since the 1980's. Been in electronics for 20+ years and PCs long before Windows showed up. Early experiences laid the backbone for my continued use of Norton... See more

Rated 5 out of 5 stars
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The system seems to operate well and do what it claims it does. Had no viruses or other security issues the whole time using it. It always seems to be user friendly, have not had to get clarification... See more

Rated 5 out of 5 stars
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Great sense of comfort as well as prompt notification when I need to know about a possible security issue. I have become aware of things I would have otherwise never known.

Rated 5 out of 5 stars
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I use to be concerned about my identity being stolen, and banking accounts being hacked, things like that. These things happen to a friend of mine, and she found out about Norton and told me I should... See more

Rated 5 out of 5 stars
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I think as a whole the company is providing an excellent product. The only issue I have is that the company has many additional add-ons which provide additional benefits, but I feel that I'm being nic... See more

Rated 5 out of 5 stars
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Norton offers good protection without delaying my computer (at least: not noticable slower). Easy installation and clear warnings. I do not like the quite frequent popups for offers for additional... See more

Rated 5 out of 5 stars
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I have said my examples, and y'all keep pressing your luck.Don't continue to ask me to give you my opinion when you won't let me out after I have given you my opinion.And that means my opinion might h... See more

Company replied

Rated 4 out of 5 stars
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Easy to use. Keeps my systems safe, clean and updated. It would be better if prices went down instead up but, I understand changes in tech and virus protection need to keep pace with the real world.

Rated 5 out of 5 stars
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Remote support is pretty good, but sometimes my problem isn’t solved, like my Norton BPN, which I paid for, cannot connect to your server.

Company replied

Rated 5 out of 5 stars
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Have depended on LifeLock and Norton/Symantec for years. Has saved me a lot of grief. Never been disappointed or unhappy with product or customer service.

Rated 4 out of 5 stars
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Trust Norton able to gives protection to my PCs. Should give some discount on the subscription for long term customser (cover 20 PCs)

Rated 5 out of 5 stars
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Have my computer as well as phone connected to Norton 360 and find it to be a great piece of mind knowing all my personal info are on these items

Rated 5 out of 5 stars

I have a Norton Subscription for my Samsung Ultra mobile phone. I feel extremely safe using my phone knowing that I have Norton Installed on my phone. Thank You, Norton!

Rated 5 out of 5 stars
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I feel confident and safe using Norton and Lifelock. They have protected me for years. With the way things are in the cyber world, it’s comforting to know they have my back. I trust them completely.

Rated 5 out of 5 stars
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I have never had issues with Norton since I first signed up for it years ago. I appreciate how it always updates to meet any new threats.

Rated 4 out of 5 stars
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I have used other antivirus programs, but Norton works best for me. It is more interactive with me than some other programs.

Rated 5 out of 5 stars
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Norton has been an invaluable contributor to computer security solutions for a very long time. They are reputable, reliable, and strive to maintain the confidence customers have in them to keep them s... See more

Rated 4 out of 5 stars
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Have used Norton Security Systems for many years and they truly are the leader in Virus Protection. Protecting, Cleaning and Virus Removal is a breeze with this software.

Rated 5 out of 5 stars
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All that I wanted to be done was able to be done efficiently, simply and did not require me to have a detailed knowledge of PC hardware or architecture.

Rated 5 out of 5 stars
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I didn’t have a problem with my computer since I used the application. My computer has full protection for viruses and malwares.

Rated 4 out of 5 stars
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Have been using Norton for about six months now appears to be a good product and doing well and my system

Rated 5 out of 5 stars
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This group is one I have learned to trust - the cost of protection is affordable and the service is first rate.

Rated 5 out of 5 stars
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The peace of mind and ease of use are the main reasons I continue to trust Norton. If anything, I would only suggest making scans a little faster and providing even simpler guidance for everyday users... See more

Rated 5 out of 5 stars
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I have had dealings with Norton for many years, as soon as I began to realise that the internet was not the safe, happy place it was promoted to be in the 1990s. Since then I have had no problems and... See more

Rated 5 out of 5 stars
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The different dangers they protect my system from is great. Also being able to use the product on all my devices is appreciated. The service is pricey but the peace of mind knowing my devices are prot... See more

Rated 5 out of 5 stars
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I like the option of a VPN when travelling. As a pensioner, I find the cost of Norton rather expensive, but for peace of mind I continue my subscription.

Rated 5 out of 5 stars
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I have given Norton a 5 star rating because I don't have worry about anything Norton pre empts it all.

Rated 5 out of 5 stars
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September's app updates screwed up the app. Missing info on protection reports. Web sites scanned and other data not cleared for two months. Scans not recorded on activity log save for morning schedul... See more

Rated 5 out of 5 stars
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Like I said, I haven’t really needed the services and products. But have confidence that if I did, it would be satisfactory to my needs. I do need to have someone review my account and verify my expen... See more

Rated 5 out of 5 stars
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I’ve been using Norton 360 for a while now, and I’m really impressed with its performance. It provides excellent protection against viruses, malware, and phishing without slowing down my computer. The... See more

Rated 4 out of 5 stars
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Have used for past number of years without any issues. Could reduce the number of upsell emails in the future. Love the ability to connect another device at no extra cost.

Rated 5 out of 5 stars
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When I retired in 2012 I decided to get identity insurance and thankfully I chose LifeLock. Since then LifeLock has teamed up with Norton which I have on my phones and computers. I couldn’t be more sa... See more

Rated 5 out of 5 stars
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There there when you need them the most, and they get it done and get it right. They have answers, but I don’t even know how to question I know that sounds weird but sometimes I don’t know what’s wron... See more

Rated 4 out of 5 stars
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As of Sunday, October 5, 2025 Be sensitive to the needs of the 80 crowd. Run the updates through older people to ensure they are simple to use. The peace of mind and ease of use are the main re... See more

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Company details

  1. #80 of 298 best companies in Software Company
  2. #30 of 60 best companies in Computer Accessories Store

About Norton

Written by the company

Millions of people around the world trust Norton. Our passion is more than just offering protection for your devices, online privacy, identity, or everything all-in-one. It’s to empower you and your family to feel safer in your everyday digital life. We believe that when you worry less about the darkness of cybercrime, you can live on the bright side. So, we make protection for your digital life easy. Opt-in to Cyber Safety.

Norton is part of Gen™ - a global company with a family of consumer brands.

We love to hear to your feedback, all of it. Whether you have had a great experience or need a little extra help with an issue, we are here for you. We try to make it easy for you to connect with us through a variety of options including Norton.com/support (self-help articles), our virtual assistant Kate (24/7 availability) plus other options for reaching our team of Cyber Safety experts through chat and phone.

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Contact info

4.6

Excellent

TrustScore 4.5 out of 5

54K reviews

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Replied to 99% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Invited

After having identity thief a year ago

After having identity thief a year ago. This program is monitoring my information closer. Because our information is out on the web. Companies, hospitals, doctors offices are being hacked. Since all our info is on computers everywhere. Once they hack in they retrieve thousands of people’s info. So it isn’t just a matter of us being more careful.

April 3, 2025
Rated 5 out of 5 stars
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I want more for less

I have only part of what you do. I had everything but a person on ss can hardly afford all you check out. Would like the house part that protects me but can only afford the basics.

October 15, 2025
Rated 5 out of 5 stars
Invited

Norton has been a positive for me

Norton has been a positive for me. But I do not like the extra costs to take care of the so-called selling of my information. My name is common and these so-called companies and these so-called relatives are not affiliated with me at all. My protection should not be to pay more money. That is my frustration.

July 15, 2025

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