PC HelpSoft Reviews 12,570

TrustScore 4.5 out of 5

4.3

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the software for its ability to optimize computer performance, update drivers, and remove unnecessary files. Many users have reported a noticeable improvement in their computer's speed and responsiveness after using the software. People value the user-friendly interface and the fact that the software runs smoothly in the background without causing issues. However, some consumers have expressed concerns regarding billing issues and the cancellation process. A few reviewers mentioned difficulties in canceling their subscriptions and were not happy about unexpected charges. Others reported negative experiences related to contacting the company and payment issues. There are mixed opinions about the driver update feature, with some users finding it effective, while others suggest it may not update all drivers.

Based on these reviews

Rated 4 out of 5 stars

Many drivers were updated, but not all. I actually use 6 different driver updaters to get as close as 100% as possible. CCleaner driver scan acts as an auditor as to whether I got as many as I can. (U... See more

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Rated 4 out of 5 stars
Redirected

My secund reaction: I'm sorry, I didn't notice the refund. I'll restore Trustpilot. Cees vd Wereld Reaction from PC-help: I have looked into your case and found that your order was canceled... See more

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Rated 4 out of 5 stars

I had an issue with my renewal subscription price. The swift response clarified that the initial price quoted when I first took out the plan was based on a special offer but the renewal price would no... See more

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Rated 4 out of 5 stars

Customer relationship is very fast and problem fixer,but the problem is there is no subscription cancelling option on their site,they want order number,4 of card number and etc..Why is it so hard to c... See more

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Rated 5 out of 5 stars

I have PC Cleaner which is an outstanding program to keep my Computer running problem free and Driver updater keeps all my drivers up to date as needed. My computer has never run better consistentlysi... See more

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Rated 5 out of 5 stars

In today's upside-down world, honesty and integrity mean so much to me. The content was clear and understandable, and easy to work with. Regards.

Company replied

Rated 5 out of 5 stars

I have used pc help soft for over 5 years. The software seamlessly cleans my pc on a regular schedule without any issues. My pc has run efficiently and without any crashes. The optional services ar... See more

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Rated 5 out of 5 stars

The help line responded immediately and within a few minutes, all problems were addressed and solved! I have never had such a quick response! I use PC HelpSoft PC Cleaner and cannot wish for a better... See more

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Rated 5 out of 5 stars

PC HelpSoft has been like bug spray for my computer—except it smells better and doesn’t leave streaks on the screen. 🐛💨 It’s been a solid investment in keeping my system safe from all the digit... See more

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Rated 5 out of 5 stars

I am amazed by the remarkable change in my fifteen year old desk top. Simply down loading their free trial increased the speed ten to twenty times. i attempted to apply for the one month contract; b... See more

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Rated 5 out of 5 stars

I am being blocked by the administrators of KBS TV Homepage, a Korean broadcaster, and my use of the Internet, computers, and mobile phones. The reason is that I wrote an article pointing out the prob... See more

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Rated 5 out of 5 stars

Just try it! That is what made me give this software a 5 star rating. There are so many reason why this PC Cleaner far surpasses others, that really until you try it, it is difficult to list every s... See more

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Rated 3 out of 5 stars
Redirected

The software I purchased from PcHelpsoft functioned well. After running it the performance of my computer improved. Because you are forced to agree the company uses your creditcard I tried to cancel t... See more

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Rated 5 out of 5 stars

I have been using PC Help soft for 3 years. their driver updater runs automatically an all of my 3 PCs and never missed a "beat'. Also have the PC-Cleaner installed, it cleans whenever you "click" a... See more

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Rated 3 out of 5 stars

When I had there software on my laptop it was a really good tool to have and done everything it was supposed to. But I no longer have the laptop and I'm using an android phone instead now, so I don't... See more

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Rated 5 out of 5 stars

No ads, light running, does what it says, and more options other than just a pc cleaner. Resolves issues causing computer performance problems. Finds and removes unnecessary files to regain disk spac... See more

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Rated 3 out of 5 stars

tho they promised they update driver from HP, i am not sure they do that, i think they only update from Microsoft. After using there Update drivers app i was facing the same network issues as before,... See more

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Rated 5 out of 5 stars

By using the app to comunicate with customer support I was helped within 15 to 20 minutes with my request to reset my install keys. All done by a friendly person who took his time to let me open and... See more

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Rated 5 out of 5 stars
Invited

First of all I appreciate you Jane who assisted me for every issue clearly and on time. I got a good solution for PC issue especially low speed through PC help software Driver Updaters even my PC is... See more

Rated 3 out of 5 stars

Driver update not all it should be. Tells me I'm up to date but Norton tells me there are 5 outdated drivers. also annoyed at the up selling of PC cleaner which continually pops up but its terms and... See more

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Rated 3 out of 5 stars

Thanks to PC HelpSopft supports via E-mails, I cound resolved my problems at my private PC (Windows11). The main reason is PAU problems due to viurs check softsystems. However, I have now several... See more

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Rated 5 out of 5 stars

I've been using PC helpsoft for two years, and I absolutely love it! The app is incredibly user-friendly, and I’ve never experienced any issues or hiccups while using it. It’s so reliable that I’ve ne... See more

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Rated 5 out of 5 stars

The program works well and is easy to use when I managed to download it on my Laptop. My problem has been to understand the terminology used in the computer world. I needed advice from customer suppor... See more

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Rated 5 out of 5 stars

A great app, and great support from the helpdesk. I have been using PC HelpSoft for over a year, it keeps all of my devices in optimal condition and stops the build-up of clutter. I have never had a... See more

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Rated 5 out of 5 stars

I had purchased the Driver Update and requested the 5 PCs option by mistake. I wished to cancel that option. Working with Molly in the Chat, she understood my situation and was able to reverse the c... See more

Rated 4 out of 5 stars

I contacted PC HelpSoft for an invoicing which I had been charged at the beginning of May 2024 and for which I had not a clue why they were charging me this amount of money; the assistant was a great... See more

Rated 5 out of 5 stars
Invited

I love the interface and can understand what the PC Cleaner is actually cleaning. I've noticed a clean & faster computer and I'm on a really old HP that needs to be replaced. In the meantime, PCC is d... See more

Rated 5 out of 5 stars

Your representatives were experienced, courteous, and genuinely helpful. You guys are phenomenal. I had to call three times to get everything fixed on my HP laptop. It was painfully slow. Now, it... See more

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Rated 5 out of 5 stars

There was some kind of hiccup in a previous Customer Support interaction with PCHELPSOFT. After just a few minutes in a support Chat, the problem was identified and corrected...that's what makes their... See more

Rated 3 out of 5 stars

It works great BUT the cost just gets higher and higher. Also why does this Canadian company now charge in American dollars? I'm getting sic and tired of paying more then it's worth. Canada gets screw... See more

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Rated 5 out of 5 stars

The software sorted out 27out of date drivers and replaced them quickly with no problems, so very happy with this product

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Rated 4 out of 5 stars
Invited

I was only going to Facebook and Instagram when my PC got viruses and I couldn't login to YouTube. I already have been sober with Covenant Eyes since 2019 and I have already asked them for prayer and... See more

Rated 5 out of 5 stars

I made a mistake by ordering PC HelpSoft for just one month because I have a new computer. I didn't notice that it would be rebilled after one month. The support was very helpful and understanding.... See more

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Rated 5 out of 5 stars

Melanie guided me through activating my key as I couldn't do it before for some reason, was patient and help me through it without a problem. Highly commend her to anyone with the installation of the... See more

Rated 5 out of 5 stars

Purchased, 2 days later, did not have licence. On live chat Melanie got me sorted quickly with licence and correct download. That made up after frustration of logged complaint not sorted. Thank you Me... See more

Rated 5 out of 5 stars

I wasn't expecting a positive result when I rang support as it was my fault and was expecting to pay again, but they were aware of the driver fault and not only issued a new licence but a patch fo... See more

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Rated 3 out of 5 stars

I lost my brouwser data and couldn't reach websites I usually visit. Right after cleaning. I dont know exactly how PC Cleaner works. I dont see any difference than I lost my websites data.

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Rated 5 out of 5 stars

My PC works smoothly after I installed PC HelpSoft. All my drivers are up to date, and all unwanted files have been removed. Disk space has been optimized, and malicious programs have been deleted.... See more

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Rated 3 out of 5 stars

The problem is that I purchased pc helpsoft on the 25th of December 2024 and then I get messages that it is now required to pay again as it is out of date. To which I am not happy about, Please recti... See more

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Rated 5 out of 5 stars

PC HelpSoft has proven to be a reliable solution for maintaining and optimizing my computer. While no software is perfect, my experience has been overwhelmingly positive, and I would recommend it to a... See more

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Rated 4 out of 5 stars

my experience wasn't great. í was in the middle of a very important project and the pc helpsoft started up and I could not get out of it until it did it's thing. so annoying that it randomly takes ove... See more

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Rated 5 out of 5 stars

I have had excellent results from my experience with PC HelpSoft. The technician I dealt with was awesome!

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Rated 5 out of 5 stars

My problem was attended to immediately and solved. I very much appreciated the follow-ups to determine if all was now OK, culminating in the thoughtful personal phone call. Well done!

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Rated 3 out of 5 stars

To start with, flag up the date and download them to my computer. The longer I keep using it, the fewer flags I get and the fewer updates it downloads.

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Rated 4 out of 5 stars

Fast respons even if it is a robot answer in the first steps but, if needed, You will be transferred to a human... They are easy to work with !!

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Rated 5 out of 5 stars

PC HelpSoft even helped instal their software for me and my laptop, which I thought I would have to replace, works as good as new. Well worth the money.

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Rated 5 out of 5 stars

It is incredibly simple to scan and remove files that slow up your PC, while keeping control over the files that should be kept active. There is really no risk of disturbing the installed programs by... See more

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Company details

  1. Software Company

About PC HelpSoft

Written by the company

PCHelpsoft: Empowering Your PC Experience

PCHelpsoft is dedicated to enhancing your PC experience with powerful and easy-to-use software solutions. Our products are designed to optimize your computer's performance, provide comprehensive security, and offer effective troubleshooting tools.

Key Features of PCHelpsoft:

  • System Optimization: Boost your PC's speed and efficiency with our advanced optimization tools. Improve system performance and keep your computer running smoothly.
  • Comprehensive Security: Protect your PC from threats with our robust security solutions. Safeguard your data and ensure a secure online experience.
  • Effective Troubleshooting: Resolve issues quickly with our intuitive troubleshooting tools. Easily identify and fix common problems to keep your PC in top condition.
  • User-Friendly Interface: Enjoy a seamless experience with our software's easy-to-navigate interface. It is designed for both beginners and advanced users.

At PCHelpsoft, we are committed to delivering high-quality software that meets the needs of our users. Our focus on innovation and user satisfaction drives us to continuously improve and expand our product offerings.

Explore PCHelpsoft today and discover how our solutions can enhance your PC experience and provide you with the tools you need for optimal performance and security.

PCHelpsoft® is a registered trademark of Avanquest® Software.

ORDER WITH CONFIDENCE

Certified by AppEsteem

Certified by AppEsteem
• 30-Day Money Back Guarantee • Unlimited Technical Support • 100% Safe & Ad-Ware Free • Fast Download

Contact info

Promotion box for PC HelpSoft

Find the Simple Path to a Clean, Fast PC

Boost PC performance fast and with minimal effort!

4.3

Excellent

TrustScore 4.5 out of 5

13K reviews

5-star
4-star
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2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 2 out of 5 stars

Maybe this is a good PChelp site?

Maybe this is a good PChelp site?
With great difficulty and wasted time, I have managed to contact to a support team to answer my question. I paid Euro 61,38 in Septembet but can not access my login site because this needs a code key which has not been sent to me. HOLY MOSES!! I I do however every day recieve a pop-up on my laptop, that it would be a great help for me to purchace their PC-help. I HAVE PURCHASED and paid. This bugs me more than anything. STOP POPING UP. I have purchased- I have sent all relevant details. I can find them on my bank account. Why can they not find me? In my mind this is over-rediculous cyber space. Is it fraud? Let them reply to this with apoligy for the time I have wasted and still being bugged. THanking you.

October 7, 2025
Unprompted review
PC HelpSoft logo

Reply from PC HelpSoft

Hello Doreen,
Thank you for taking the time to share your experience. We're sorry to hear about the issues you've encountered with accessing your account and receiving repeated pop-ups after your purchase.
Our goal is to provide a reliable and straightforward experience, and we take these concerns seriously. We understand how frustrating this must be and want to help get it resolved as quickly as possible.
We've sent you a request for your contact information so we can look into this further. Please follow up with us so we can open a support case, locate your purchase, and help you.
Thank you for your patience, and we look forward to assisting you.

Rated 5 out of 5 stars

In today's upside-down world

In today's upside-down world, honesty and integrity mean so much to me.
The content was clear and understandable, and easy to work with. Regards.

September 25, 2025
Unprompted review
PC HelpSoft logo

Reply from PC HelpSoft

Hello Marius,
Thank you for taking the time to share your feedback about our service! We're glad to hear that instructions were clear and the software was easy to work with. We appreciate your feedback!

Rated 1 out of 5 stars

NO HELP

I purchased driver update for 5 Devices on 25 Sept 25
I have tried to download to two devices and all I get is a picture of Five licences in a number of different languages!
I did not pay £33 for that I
Chat line no help
Requesting a refund

September 25, 2025
Unprompted review
PC HelpSoft logo

Reply from PC HelpSoft

Hello Chris,
Thank you for taking the time to share your experience with us. We're sorry you encountered difficulties. We are here to review your situation and assist you accordingly. We have requested your contact information. Please reach out to us so that we can contact you directly.

Rated 5 out of 5 stars

PC PC Cleaner and Driver updater are outstanding prgrams

I have PC Cleaner which is an outstanding program to keep my Computer running problem free and Driver updater keeps all my drivers up to date as needed. My computer has never run better consistentlysince I bought these 2 programs. Thank you PC helpsoft for a excellent product.

September 8, 2025
Unprompted review
PC HelpSoft logo

Reply from PC HelpSoft

Hello Charles,
Thank you for taking the time to share your experience with PC Cleaner! We're happy to hear that our software has made such a positive impact on your computer's performance and reliability. We appreciate your feedback!

Rated 1 out of 5 stars

Zero after sales service

Their driver update destroyed my PC. I contacted them to try resolve the issue. No assistance was provided whatsoever. Now they keep sending me marketing emails and the unsubscribe link in their mails does not work. An IT company that can’t remove a person from a mailing list.

September 24, 2024
Unprompted review
PC HelpSoft logo

Reply from PC HelpSoft

Hi Brendan,
We appreciate you sharing your feedback. We take concerns about technical issues and communication preferences seriously. To assist further, please confirm your contact details in the request we sent you. We'll follow up with you as soon as we get them.

Rated 1 out of 5 stars

Horrible TECH Support

Renewed and upgraded my subscription because I WAS very happy with the product, spent over an hour with their tech support to try and get it loaded on my laptop, he couldn't do it!! Now I have no program, no licensing key as my new one was changed during his attempt to activate it-vey disappointed with tech support so I cancelled and am looking for a similar product!

September 23, 2025
Unprompted review
PC HelpSoft logo

Reply from PC HelpSoft

Hello John,
Thank you for taking the time to share your feedback. We're sorry to hear that you had this experience, as this is not what we want for our customers. We are here to look into the situation and help you accordingly. We have sent a request for your contact information. Please follow up so we can reach out to you directly.

Rated 2 out of 5 stars

my personal review

I was really excited to find this program, as my PC is not eligible to upgrade to windows 11, So I started manually updating drivers and following all instructions. Restart my PC and check to see if drivers were actually installed /updated. Sadly, there was not one driver update since my dad passed away. I am trying to keep this PC alive. I was disheartened. But at least I am giving a 2 star. I did uninstall.

September 20, 2025
Unprompted review
PC HelpSoft logo

Reply from PC HelpSoft

Hi Shawnnee. Thank you for sharing your experience. We understand how important it is to keep your PC running smoothly, and we appreciate your feedback. If you decide to try PC HelpSoft again or need guidance on updating your PC, we’d be happy to assist.

Rated 4 out of 5 stars

Many drivers were updated

Many drivers were updated, but not all. I actually use 6 different driver updaters to get as close as 100% as possible. CCleaner driver scan acts as an auditor as to whether I got as many as I can. (Usually 0% left to find) PC Help Driver Updater delivers the most of the 100% versus the others. I use on all my computers I work on. (I'm a retired Senior, and this is my keep me out of trouble hobby.)

September 18, 2025
Unprompted review
PC HelpSoft logo

Reply from PC HelpSoft

Hi Peter. Thank you for sharing your process! We’re glad to hear you have a thorough system for keeping drivers up to date. Using multiple methods to ensure everything is current is a smart approach. It’s great to hear that this hobby keeps you engaged and your computers running smoothly!

Rated 1 out of 5 stars

Does a lousy job then went to uninstall…

Does a lousy job then went to uninstall and couldn't had to use another program to uninstall it even then i keep getting sent to a sales page...
Spent the last two days trying to remove malware from my computer,
So you didn't just download 2 programs when I only asked for 1 there was a whole load of malware...
Even Malwarebytes is having issues removing it all...

September 10, 2025
Unprompted review
PC HelpSoft logo

Reply from PC HelpSoft

Hello Andy,
Thank you for taking the time to share your experience. We are here to check your case closely to see what happened and help you accordingly. We have sent you a request for your contact info, please follow up so we can create a support case for you to assist you

Rated 4 out of 5 stars
Redirected

I buy (14-7-25) PC Cleaner

My secund reaction:
I'm sorry, I didn't notice the refund.
I'll restore Trustpilot.
Cees vd Wereld
Reaction from PC-help:
I have looked into your case and found that your order was canceled. The amount of €29.99 was refunded on July 16, 2025.I buy (14-7-25) PC Cleaner.
My first reaction:
I Payed via Ideal 29,99 via Upclick Malta.
I don't recieve an ordernumber.
I don't know how to go on.

July 14, 2025
Unprompted review
PC HelpSoft logo

Reply from PC HelpSoft

Hello Cees,
Thank you for taking the time to share your experience.
We are here to check into the situation on our end. To assist you as quickly as possible, we have submitted a request for your contact information so we can get in touch with you directly and help resolve this issue. Please follow up, so we can locate your order and contact you.

Rated 5 out of 5 stars

The software sorted out 27out of date…

The software sorted out 27out of date drivers and replaced them quickly with no problems, so very happy with this product

September 8, 2025
Unprompted review
PC HelpSoft logo

Reply from PC HelpSoft

Hi Richard,
Thank you for taking the time to share your experience with Driver Updater! We are happy to hear you are satisfied with it!

Rated 5 out of 5 stars

I have had excellent results from my…

I have had excellent results from my experience with PC HelpSoft. The technician I dealt with was awesome!

September 7, 2025
Unprompted review
PC HelpSoft logo

Reply from PC HelpSoft

Hi Roger. That’s wonderful to hear! We’re so glad our technician was able to help and that you had such a positive experience. Thank you for sharing your feedback!

Rated 5 out of 5 stars

Very happy.

Great service, thank you!

September 6, 2025
Unprompted review
PC HelpSoft logo

Reply from PC HelpSoft

Hi Ronald. You’re very welcome! We’re glad you’re happy with our service.

Rated 1 out of 5 stars

I am still waiting for a refund.

I am still waiting for a refund of a product that was cancelled. PCHelpSoft took the fee out of my bank five days before it was due even though I had cancelled the payment.
They tell me they will refund me but it never appears. They had no right to take the funds from my account early either. I would not rtecommend this company to anyone. Steer clear, it is a con.

August 21, 2025
Unprompted review
PC HelpSoft logo

Reply from PC HelpSoft

Hi Brian. Thank you for letting us know that you need help with billing questions. We sent you a request for your contact information. As soon as we get it, we will create a support case for you.

Rated 4 out of 5 stars

Too early to review

September 5, 2025
Unprompted review
PC HelpSoft logo

Reply from PC HelpSoft

Hi Toney. Thanks for your feedback! We hope you’ll enjoy the product more as you keep using it and look forward to hearing from you again later.

Rated 5 out of 5 stars

Very quick response & > 100 % full support

Very quick response , guidance & help to my desperate moment of despair .

September 3, 2025
Unprompted review
PC HelpSoft logo

Reply from PC HelpSoft

Hi David. We’re so glad we could be there for you in that moment of need! Thank you for your kind words - we’re always here to help whenever you need support.

Rated 1 out of 5 stars

Rubbish experience

I have tried several times to contact themabout the problem i have with not acceping my paid for serial number. I wanted a refund on all the monies I have spent with them company and they completely ignore me- I have the e mails where I keep saying that what you tell me to do does not work. I have even had a remote person trying to fix it but they said they could fix it for $200!!!!! Appaling customer service.... I still doesn't work and I have un- installed it - never to get it again. abosulte rubbish company that you can't talk to - I WILL NOT TALK TO AI

August 7, 2025
Unprompted review
PC HelpSoft logo

Reply from PC HelpSoft

Hi John. Thank you for letting us know that you need help with your refund request. We sent you a request for your contact information. As soon as we get it, we will create a support case for you.

Rated 1 out of 5 stars

No contact possible

It is impossible to send this company a mail. The system leads one in circles. I am totally fed up.
When cancelling an abo it comes back asking for details it already has.
Your reply is: let us know how to contact you. That is exactly impossible. There is no way to type anything in the process of cancelling software abos.
fjanicke-at.live.de

September 3, 2025
Unprompted review
PC HelpSoft logo

Reply from PC HelpSoft

Hi Frank,
We appreciate you sharing your experience. The process you describe is not how cancellations and support requests are intended to work. Our team is available to assist directly and ensure your request is handled properly. If you can't contact us on the website, please provide us with your contact details so we can email you.

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