Signed up for a free month's trial on their pro cleaner, totally slipped my mind on the expiration of the free trial, anyway, the day after the free trial expired they charged me, so I contacted them after reading, ("if you forget to cancel after the free trial expires, and contact us we will reimburse the charge within 30 days") I explained it totally slipped my mind to cancel and could you please reemburse me the charge you took,(I used the product once during the whole free trial) I was completely blanked, so please if you take a free trial out for their ProCleaner make sure you cancel within the months grace because if you don't and try and get your money back they will ignore you. I'm not happy but there you go, I mean why say you will do something then totally ignore the customer!