CCleaner  Reviews 26,557

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the software's user-friendliness, reliability, and efficiency in maintaining their computers. People highlight its ability to keep their systems clean of unnecessary files, update software and drivers, and improve overall performance. Consumers find it indispensable for ensuring their computers run smoothly and efficiently. The application is praised for its comprehensive cleaning capabilities, including the removal of duplicate files and the ability to clean external drives. Many reviewers have been long-time users, expressing satisfaction with its consistent performance over the years. The software is considered easy to use, with a straightforward interface that simplifies computer maintenance for users of all levels. However, opinions on subscriptions are mixed, with varied levels of satisfaction.

Based on these reviews

Rated 4 out of 5 stars

Very good and comprehensive scanning software. It detects problems very quickly, where other expensive programs fail, such as my top of the range Kaspersky Premium, which have a function to detect ou... See more

Rated 4 out of 5 stars

I have used C Cleaner for years and have been happy with their service. They keep my computer clear of lots of dross I accrue and keep my drivers up to date. I had a problem a year ago and had no trou... See more

Rated 4 out of 5 stars

CCleaner thoroughly cleans updates as advertised. NO gimmicks. I only give 5 stars for beyond exceptional service, but it's definately worth every penney paid to CCleaner. Try it for yourself. I'... See more

Rated 4 out of 5 stars

Been using CCleaner for a number of year with out a problem. But when I tried using CCleaner driver and software updates. Some have cause problems, like one time a driver update locked me out of windo... See more

Rated 5 out of 5 stars

Love the service. I've been using it since I was a kid, over a decade ago. Top tier ethics in business practices (incredibly uncommon these days) and does everything you need it to do for free. If y... See more

Rated 5 out of 5 stars

This program seems to be compact enough to not conflict with anything you might have going on. It doesn't fight with my antivirus program, which is a relief. I do like that it reminds me to clean m... See more

Rated 5 out of 5 stars

I’ve been using CCleaner for a while now, and it has been an excellent tool for keeping my computer running smoothly. The interface is simple and easy to navigate, and it quickly removes unnecessary... See more

Rated 5 out of 5 stars

I have tried almost all of the utility software on the market and CCleaner by far is the best! Two of the main important features besides keeping the computer running at its maximum, is the fact it in... See more

Rated 5 out of 5 stars

Its a very comprehensive cleaner. You can remove duplicate file you didn't know you acrued when downloading files. There's files for uninstalling apps, upgrades for the latest OS, quick and full scans... See more

Rated 3 out of 5 stars

This refers to CCleaner 7. I do not like it. It is too AI embraced and hard to set up so you know what is actually being scanned, removed, or cleaned. Also too many features included in CCleaner... See more

Company replied

Rated 5 out of 5 stars

Ccleaner has really helped with less visits to the tech shop. Often times if you have an issue with your computer it is due to the fact you have not updated software or updated drivers. Ccleaner mak... See more

Rated 5 out of 5 stars

I'm using CCleaner already for many years, and it always has been working perfectly. I activate it every evening before shutting down my computer, and afterwards all Cookies etc. are eliminated. This... See more

Rated 5 out of 5 stars

Leaving this review cause I’ve seen many low ones about refunds. I bought a subscription and wasn’t satisfied, so I asked for a refund via email. A couple days later they replied and told me my ref... See more

Rated 5 out of 5 stars

Have used Ccleaner professional for my desktop and laptop. Both are older machines and I started having trouble with speeds and communication (printer and laptop stopped communicating with desktop) .... See more

Rated 5 out of 5 stars

I have had many pc's, and I have tried a lot of programs trials and subscription and in my mind, my opinion, CCleaner is at the top. Others |I have tried want more from the customer than CCleaner... See more

Rated 5 out of 5 stars

CCleaner keeps my computer clean & fast. I am very satisfied with its incredible performance. It is a great tool for home & work computers, and smartphones.

Rated 5 out of 5 stars

It's an easy program to open and operate. It's just a matter of hitting the scan button and follow the commands to clean all the categories listed on the edit list. One thing would make it better.... See more

Rated 5 out of 5 stars

Personally I'm useless maintaining my computer. CCleaner simply makes maintenance so much easier. I do a scan at least once a week and am very happy with the results.

Rated 5 out of 5 stars

Have been using the free version for years as a home office user but now that I am retired I got the paid version at a great price!

Rated 5 out of 5 stars

Over all this product is a great help in supporting my experiences in computing . Removing no longer wanted data allows me to experience a nice time on line.

Rated 5 out of 5 stars

By using CC Cleaner you know that your PC is clean from any junk and tracking cookies so nobody can follow you around and your PC is almost as new, mainly is fast.

Rated 5 out of 5 stars

Have used this program for a few years an find it does more than expected, highly efficient for an afforable price.

Rated 5 out of 5 stars

I've used CCleaner for many years. They have done an excellent job of updating apps and cleaning files from my computer.

Rated 5 out of 5 stars

the greatest pc cleaner💯 ever! i say for experience🥰🥰🥰 many thanks for being a free software to everybody. god bless you all from ccleaner company🙏🏼

Rated 5 out of 5 stars

cc is been working for since i have been in computers and does what it says, no fancy bullshit, just works, end of story

Rated 5 out of 5 stars

I have CCleaner for a long time, it keeps my pc and laptop working fast and properly, I have the Pro so I can erase duplicates.

Rated 5 out of 5 stars

I used their Recuva and it is legit! It didn't get me any virus, it brought up my videos back again!

Rated 5 out of 5 stars

This product is quick and easy to install. It does an excellent job without causing any problems. Gives me peace of mind.

Rated 5 out of 5 stars

Easy to use and noticable improvements on my laptop. I wholeheartly recommend this product

Rated 3 out of 5 stars

I have had the product for years and it works fine for me. However, when I accepted an offer for renewal 3 month before it runs out the 3 months was cut off. Trying to contact CCleaner about it is one... See more

Rated 4 out of 5 stars

Cleaned about 14 GBs off my C: drive that had been slowing down my PC for months... Only rated 4 stars because it constantly shoves the paid version down your throat. Excellent program though.

Rated 5 out of 5 stars

CCleaner has been useful for the past few computers. It helps me keep things cleaner than it would be and it helps me keep some drivers in order.

Rated 4 out of 5 stars

Very useful app, helping to eliminate random data left behind after work is completed. Recent updates have resulted in improvements in operation, it can also be set to run in the background, run whe... See more

Rated 5 out of 5 stars

Have not encountered any problems with the product. However, I did get a renewal offer with a $40.00 discount, which they did not honour. Will consider not renewing when this contract expires.

Rated 5 out of 5 stars

My experience with CCleaner has included and brought me things like trustworthy, clear, user-friendly, reliable, efficient, indispensable. It's a trusted friend. My nephew told me about it years ago a... See more

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Company details

  1. Software Company

Written by the company

We create award-winning software to make your computer faster, more secure and have greater privacy. Whether you're cleaning out files on your system with CCleaner, defragging your hard drive with Defraggler, analyzing your hardware with Speccy, or recovering deleted files with Recuva, we've got you covered. Our software is used and trusted by millions, in all 195 countries and in millions of businesses. In fact, CCleaner alone has been installed more than 2 Billion times onto nearly 25% of all the PCs in the world. We've improved and optimized thousands of lines of code. Our developers aim for the fastest, most compact, bug-free products you can run on your PC.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

27K reviews

5-star
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1-star

Replied to 78% of negative reviews

Typically replies within 48 hours


Rated 1 out of 5 stars

CC7 uninstallable

Installed CC7. Should have stuck with 6. At conclusion of installation, "start your first scan" flashes by, to be replaced with another screen extolling how CC7 does everything except walk the dog. Only way to escape that screen is to close it manually, thus starting the process all over again. My money is better spent elsewhere.

October 7, 2025
Unprompted review
Rated 1 out of 5 stars

The new CCleaner version has no way to…

The new CCleaner 7 version has no way to turn it off; there is no way to exit it completely, it remains in the taskbar, and if I right-click it, there's no way to exit.

It also uninstalled Brave and Chrome without me asking it to do it, or at least it made all the shortcuts unusable; I had to reinstall Brave and Chrome. Wonder what else it has done.

October 7, 2025
Unprompted review
CCleaner  logo

Reply from CCleaner

We sincerely apologize for the difficulties you are experiencing with our CCleaner product and completely understand how frustrating and inconvenient this situation is. We have shared your feedback and concerns with the relevant teams, who are now actively investigating the issue to identify a solution. We truly appreciate your patience and understanding as we work to resolve this matter. Thank you again for bringing this to our attention.

Rated 1 out of 5 stars

Beware of CCleaner Billing

CCleaner is excellent and valuable software but the billing via Cleverbridge is a disaster and essentially a fraud. I have an invoice and payment statement indicating I have a 12-month license beginning Mar 18, 2025 but my account with CCleaner shows an expiry date of Dec 22, 2025. So I received 3/4 of a year subscription while paying for the full year. CCleaner's website provides no assistance in addressing my billing issues and no contact e-mail address is provided. It would appear that the company has no interest in providing support.

October 5, 2025
Unprompted review
Rated 1 out of 5 stars

poor way of confronting with great news

new release / update? what a bad experience.
nothing works anymore, very poor . i am very loyal so i do not give up easy, but......i am getting sick of restarting my laptop every time i try to use ccleaner.'
it blocks my startscreen for 99% and makes things unworkable. client for more then 10 years .Heeeeeeeeeeeeeeelp

October 7, 2025
Unprompted review
CCleaner  logo

Reply from CCleaner

Andre,

We apologize for the difficulty that you are experiencing with our CCleaner product and understand how frustrating this can be. We have shared this information with the relevant teams and will provide an update soon. Thank you for your patience while we look into this further.

Rated 3 out of 5 stars

I have had the product for years but consider to stop

I have had the product for years and it works fine for me. However, when I accepted an offer for renewal 3 month before it runs out the 3 months was cut off. Trying to contact CCleaner about it is one of my worst experiences. No answer. Trying again - No answer. Have asked for a refund - no answer.

October 7, 2025
Unprompted review
Rated 1 out of 5 stars

version 7 incompréhensible !

version 7 avec menus incompréhensibles !
installation automatique, attention !
en plus problème, problème à l'installation (écran bloqué)

October 7, 2025
Unprompted review
CCleaner  logo

Reply from CCleaner

Nous comprenons parfaitement à quel point il peut être frustrant de rencontrer des problèmes avec CCleaner, et nous sommes désolés pour le désagrément. Soyez assuré que notre équipe enquête activement et travaille pour résoudre ce problème le plus rapidement possible. Nous vous tiendrons informé de toute mise à jour.

Notre support sur les réseaux sociaux est assuré par des agents anglophones utilisant un outil de traduction.

Rated 1 out of 5 stars

The product installed "CCleaner"7 on its own and it doesn't work

The product installed a "CCleaner 7" BY ITSELF, and now it doesn't start. I uninstalled and reinstalled it - nothing. What is going on? This is becoming unacceptable, after acting like malware and freezing/crashing my PC now it does this and won't even start.

October 6, 2025
Unprompted review
CCleaner  logo

Reply from CCleaner

Lazarus,

We apologize for the difficulty that you are experiencing with our CCleaner product and understand how frustrating this can be. We have shared this information with the relevant teams and will provide an update soon. Thank you for your patience while we look into this further.

Rated 1 out of 5 stars

Do NOT lose your license key

Do NOT lose your license key. I reformatted my system and didn't take note of the key. Emailed support with my information... TWICE. Was ignored.

Can't support a like that.

September 28, 2025
Unprompted review
CCleaner  logo

Reply from CCleaner

Hi Allen,

Thank you for your review. We are sorry to hear about your recent experience. We pride ourselves on our fast and efficient customer service, and it is our priority to ensure our customers receive the highest level of support. We sincerely apologize if this did not happen in your case, and we will do our best to resolve the issue. Please email us at support@ccleaner.com. Thanks.

Rated 1 out of 5 stars

Shocking customer service

Shocking customer service.
No longer using the PC I had installed the software. Then receive an email mentioning auto renewal about to take place. But the price has QUADRUPLED which is a huge shock.
Attempt to contact them through the support site and get into a circle of ignored requests/ acknowledgment emails none of which can be replied to.
Every single email attempting to contact the company is from non-monitored email addresses each reply just states we received an email but your email will not be looked at as not monitored etc.
attempting to stop the renewal amount which is taken on my credit card and could not be prevented.
Very very very suspicious.
This was a half decent bit of software in the past. But now the lack of support and literal THEFT from your bank or credit card is shocking.
The company cannot be trusted.
The renewal process is a scam if you do not have access to the programme on your pc any longer I’m not sure of how to ‘cancel’ the subscription other than clicking the links in their emails and filling the forms that are all ignored.
Monies taken and dispute raised with credit card company to get the money refunded.
A once trusted company now utterly corrupt and utterly lack any form of customer service.
When you cannot email or phone a company to raise a query or dispute you know you are dealing with people that want to hide behind a smoke screen
BEWARE PURCHASING IF YOU DONT WANT INCREASED PAYMENTS TAKEN WITHOUT THE ABILITY TO STOP OR CANCEL AND REFUND.

September 26, 2025
Unprompted review
CCleaner  logo

Reply from CCleaner

Gary,

Thank you for your feedback. We’re sorry to hear about the difficulties you’re encountering. To ensure we can provide the best possible support and help you with a potential refund, we’ve sent a request for more information. Please share the requested details, and we’ll be happy to assist you further. Thank you.

Rated 5 out of 5 stars

I have tried almost all of the utility…

I have tried almost all of the utility software on the market and CCleaner by far is the best! Two of the main important features besides keeping the computer running at its maximum, is the fact it includes software and driver updates in the program! None of the other competition offered these features!

October 4, 2025
Unprompted review

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