Big Motoring World - Cannock Reviews 2,997

Totally misleading online finance quote online not honoured in branch.
Totally misleading part exchange valuation nowhere near the suggestion online.
£1000’s of extras offered, all a waste of money.
These charlatans prey on persons who only focus on the monthly payment.
They charge you £300 admin fee!
They charge you £500 deposit!
That’s £800 not factored into the price of the car, it just disappears!
Part-ex £1200 less than Arnold Clark!
Cannock is a conveyor belt of punters stitched up into affordable monthly payments while they’re blatantly ripped off from every other angle.
Disgraceful, avoid at ALL costs!

Good selection of cars but it takes way to long. Been here over 2 5hours and not even close to getting the car

Do not waste your time with these lot.
Went down to the Cannock dealership today, like the car however noticed the car needed a service (oil and filter) and new front set of tyres (around 2mm left).
All I want was the work to be done but refused.
Waited 20mins for sales guy to come back from him manager with the 'deal'. 'Deal' is only catered for them to upsale than for buyer. They didn't counter the issues in the 'deal' and we're happy for me to walk away, which I did and was good I did.
Customer service is very poor, they just want to ship cars, maximise on upsale.

Obviously they never checked the gears on my Skoda. With in the first week it broke down whilst in the EU, I had 2 reports in Ireland, both showing trouble with the gears. It turns out the mechantronics (sic) scensors needed replacements, I managed to get the car back to the UK, because I had trouble with the tyres on the first day which I resolved myself by purchasing new tyres before I set off for Ireland, because of that I have little faith or any trust, I decided to get Skoda to do a diagnostic report. To get them to do it I know is always a little more expensive, but more reliable. I have doubts that The Big 0 did do that test because it would shown up the problem. Skoda want & £1720 to do the job. Big 0 are offering S concession of £702 because I want to get this over with I have made them an offer of £1200, I think that is fair, I just want to be rid of them

Friendly and welcoming staff, from sales team to receiving the keys. No pushyness from the sales team whatsoever, which I really liked. Huge range of cars 24/25 plates, which I wasn't expecting. Very pleased.

Dylan was very professional and very helpful

Many thanks to everyone at Big Motoring World. The whole process went smoothly from start to finish, and I couldn’t have asked for more. Excellent service and a great experience overall!

Shocking Experience at Big Motoring World Cannock – AVOID at All Costs!

I recently visited Big Motoring World Cannock to purchase a vehicle, and although the car looked and drove well, the entire buying experience was frustrating, pressurised, and ultimately unprofessional.
From the outset, we asked to test drive the car at national speed limits, only to be told this was against company policy. That seemed odd, especially when we made it clear we intended to pay for the car outright without any finance. This concept appeared too difficult for the staff to understand, and things only got worse from there.
The pressure to take out a warranty costing over £3,000 was relentless. Despite me stating several times that I couldn’t afford it, the salesman insisted it was essential and claimed it would provide “instant service” in case anything went wrong with the car. After reading other reviews, I now realise my instincts were right—these warranty claims were completely misleading.
When one salesperson couldn’t convince us, he brought in a senior colleague who pushed the same narrative. Again, I explained I didn’t have the funds, and they suggested financing the warranty separately to make it “like a direct debit for peace of mind.” Under immense pressure and against better judgment, I reluctantly agreed.
During the rushed finance process, I noticed the application was being submitted for £10,000+, not the £3,000 needed for the warranty. When I raised the issue, I was told not to worry—it would be “amended in the back office.” I later received confirmation from another staff member that it was indeed only for £3,000, even though I received a summary for the larger amount.
However, the confusion didn’t stop there. A second credit check was done after the first one was declined. I agreed to this only once more with Black Horse, with the condition that if it was declined again, I would walk away from the finance and warranty altogether. The application went through, and I paid a £500 deposit to secure the car.
The plan was to collect the car the next day at 12 PM. However, I rang the finance company that morning and discovered that the first application was indeed for £10,900 and had been declined, and the second was for just over £3,000—but didn’t mention anything about the warranty! At that point, I called the finance company and cancelled the finance agreement completely.
I then tried multiple times to contact the Cannock dealership to confirm whether I could still proceed with the purchase without the warranty. Emails went unanswered, and calls were ignored or abruptly disconnected. I contacted "Big Assist," who tried to intervene and get someone from Cannock to return my call.
Eventually, I reached the receptionist and was transferred around. When I finally spoke to a salesperson and explained the situation, he hung up on me—a shocking level of unprofessionalism.
Big Assist continued to follow up on my behalf. Later, I finally received a call back, I spoke to a lady who had previously helped clarify the £10,900 finance confusion. She was apologetic and sympathetic to my situation. I explained I no longer had confidence in the dealership and requested a full refund of my £500 deposit.
The lady acted quickly to process the refund, but then asked me for my full card number and 3-digit security code, which I naively gave. She said the refund would be processed within 5 working days. However, I was notified by my bank that a second attempt to charge another £500 had been made—but was fortunately declined.
Eventually, the refund did come through. But the entire experience—from aggressive upselling, misinformation, multiple finance applications without clarity, and poor communication—was exhausting and completely unprofessional.
Final Verdict:
Never again. Stay well clear of World Cannock. If this is how they treat customers before a sale is completed, I dread to think what the after-sales support would be like!!

I don’t usually write reviews, but I feel I need to share my experience with Big Motoring World so others know what to expect.

The process of buying my car was frustrating from start to finish. I was left waiting around for hours, with very little communication about what was happening. Being sold stuff we made clear not interested in, we understood that we have to be told etc but just no need for selling tactics for abit of windscreen protection to stop the rain. The staff I personally dealt with were polite and tried their best, but the overall process felt disorganised and slow, leading to one staff member saying how they are working 2 hours overtime the poor lad. At one point, when I asked another staff member how much longer it would be, the response was simply “hopefully not too long” — not very reassuring when you’re sitting there having just parted with thousands of pounds.

The biggest disappointment was the valet. Before agreeing to purchase, I specifically raised concerns about the car being dirty and marked with alot of debris, and was told multiple times it would be fully valeted before handover. That valet was the one thing that convinced me to go ahead with the deal — otherwise, I would have walked away. Unfortunately, what I received was nowhere near the standard promised. The car was still marked, and it was clear the valet hadn’t been carried out with care or attention. Crumbs in cup-holders. Marks on the mirror on visor. Stains on the seats partially removed had abit of a scrub on them. Dirt behind all 4 door handles. General dust/ debris within the car itself. Cobweb on the wing mirror at point of picking up so can tell a great job of cleaning occurred. IF I was told it’s a good go of it clean but can’t guarantee spotless then fair enough it would be open and honest, and the expectation wouldn’t be there then. “It is what it is” would be my motto. However, paying upwards of £8K for this the least you expect is a clean car surely?

To make matters worse, I wasn’t given the chance to properly inspect the car after the valet. I signed the paperwork while the car was still being “cleaned,” and then collected it at closing time in the dark — so I couldn’t see the condition properly until later. When I raised this afterwards, I was brushed off. The after-sales team have been next to useless, apologising but telling me they can’t do anything because of “policy” or how I have signed the documents to show I was happy with the condition of the car, even though at the time of signing it was being “valeted” so how were I to guess?

Overall, I feel misled and very disappointed. If you’re thinking of buying a car here because they promise to valet it before handover — don’t bother. The quality of the valet is poor, and if it sways your decision to buy, you may end up in the same position as me: stuck with a car that wasn’t presented as promised, and no support afterwards.

Big purchases like this should leave you feeling excited and looked after. Sadly, my experience with Big Motoring World has been the opposite. Motorpoint for me next time 100%.

I had a very poor experience with this dealer. Shortly after purchasing a car from them, I discovered several faults that should have been identified and addressed before the sale. Instead of providing proper support, they were dismissive and slow to respond, leaving me to deal with the inconvenience and extra costs.

Buying a car should give peace of mind, but in this case, it has been nothing but stress and frustration. A dealer should take responsibility for what they sell, and that clearly hasn’t happened here. I would strongly advise others to be cautious and thoroughly check everything before buying from them.

Was happy to give a 3 or 4 until today, when they attempted to violate my consumer rights.

Had a nice little test drive, put a deposit down, and after researching the vehicle a bit decided it wasn't for me.

I called up immediately to cancel and get a refund, they tried to violate my consumer rights by holding onto my deposit. They hadn't indicated that it was non-refundable. Quickly changed tact though when I mentioned my consumer rights and threatened to report them.

Prior to that part of my experience, I was going to rate them a 4, as even though I wasn't going through with the purchase, the sales experience was pleasant enough, not pushy, but the warranty and protection packages are extremely overpriced (I'm talking in some cases 4x other dealerships). Not an issue though because I would have just bought the car and got the protections somewhere else.

In reply:
The key to your non refundable deposit is the word ‘additional’ - you can’t hold that deposit if those initial 3 days haven’t lapsed, and no contract can supersede a right (in this case, consumer rights).

Looks like you need to update your legal team, or stop your salesforce acting like snakes.

AVOID AVOID AVOID!! Bought a Mercedes GLA 200 from them at the end of July. The process of buying the car was pretty dreadful, they left me waiting in the back bit of the shop for hours because they couldn't find the log book but nobody told me anything. Went in a 11am and didn't get the keys until 6pm.
On the second significant journey the car had red warning of overheating. I logged the fault with them (as I took out the extended warranty) on 18th August. They don't respond to anything you have to chase them constantly. I'm then told I have to take it to their service garage in Cannock which is approx a 35 minute journey away (with an overheating car and they are also not open on Saturdays). The earliest appointment to run a diagnostic test is 15th October. So a whole two months from when I logged the fault. This isn't to fix the issue, this is just to run a diagnostic on it. Absolutely terrible service, I feel completely mis-sold and I would've never bought a car from them had I known the service would be this poor.

Brought a car in March, the day I had it the guy who sold me the car had to jump start it, I thought it could of been the case of it's been sat there for a some time. A week later I had broken down in the middle of nowhere due to the battery not starting. Called someone out and managed to get going again. Called the big motoring world ' service ' line and was booked for about 10 days later, within these 10 days I was sadly crashed into so when my car was due to go into be looked at my car was in for repair. Car was fine for a few months so completely forgot to rebook the appointment. Recently my battery has failed a numerous of times, big motoring world couldn't offer me an appointment till mid September so they booked me in elsewhere, I was happy and grateful. Car went in last Wednesday and I was told my battery was fine just needed a good charge, few days later the battery failed again, was straight back on the phone to service station and was booked in at the same independent garage again. A week later the battery is now faulty and requires a new one. I've had this car not even 6 months and they aren't willing to pay for the faulty battery that they sold the car with. Besides all this my car has the 36 month warranty, so moral of the story DO NOT BUY THE WARRANTY BECAUSE ITS A SCAM.

I purchased a BMW in May, and by the end of June, I experienced a brake pad issue. I logged a service request through their app, and my car was booked at the nearest garage. However, I received no response for an entire month despite multiple follow-up calls. I did not drive my car during this time due to the brake issue.

After a month, I was finally contacted by Rianne Strudwick-Baldock, Senior Customer Support Advisor, who informed me that they could not provide a solution because the issue was not covered under warranty.

I am extremely disappointed with the lack of timely communication, proper support, and follow-up from BMW’s customer service. My emails and calls went largely unanswered, and the overall service experience was frustrating. I would not recommend purchasing a car from them and am now seeking advice from Citizens Advice regarding my situation.

Shocking service. Went to pick up a car after doing the deal seven days before only to find that they couldn't find the car I had put a deposit on. Started coming up with excuses ranging from the cars being prepped to we can't find the keys. When I asked for more details they then said that they needed another settlement figure for the car I was using in part exchange. Something that was fine the week before. Because of this I couldn't pick the car up that day and would have to come back. Total waste of my time. In my opinion they had sold the car that I had put a deposit on to someone else and were just coming up with issues. Would not recommend and will not be going back.

Booked in for a test drive on the Thursday evening and decided to go ahead with the purchase. The process seemed to take an age and we were told that there were two customers ahead of us so it could be late in the evening before the sale was completed. We arranged to come back at 12.00 on the Friday and it was 15.30 before I left the forecourt with the car. There seemed to be poor communication and a lack of effective handovers between staff. There were periods where we were sat waiting for long periods of time not knowing who was going to be dealing with the next stage of the sale. We were told they don't have spare keys so I was only given one key and am currently waiting for the V5C to arrive so I can get one programmed at a Citroën dealership (the advice from Big Motoring World was to claim a lost key on my insurance!). Then there was the application for the V5C. I was given the V62 form to fill in and told to physically take it to the nearest post office to send it off and tax it and come back to collect the car. Not only did this seem a highly inefficient way of doing this, but when I got to the post office, the DVLA kept rejecting the application. When I rang the DVLA I was told this was because Big Motoring World hadn't changed the registered keeper, so I was unable to tax it. Eventually the branch manager got involved and it all worked out from there but it was a ridiculous experience and left me unable to recommend the company

Went to view a vehicle at Cannock site, very happy with the car itself and took it for a test drive. Was told the APR for finance would be too high given my circumstances. We left and reserved the car online to sort out own finance for the vehicle. To receive an email to say I was going to be refunded my reservation fee due to reservation period being over. It had been 15 hours since reserving the vehicle. Vehicle has now been taken off the website so obviously been sold to someone else! Not even a courtesy call or anything. Clearly just care about money/sales over their customers!!

Hmmm 🤔.. Went to take a look this morning and although the staff were helpful and not at all pushy (brilliant), I felt the condition of the cars that I looked at could have been better. I looked at 3 cars and all were dirty inside, with cobwebs inside, smeared glass and un-vacuumed carpets. When you’re looking at spending £25k, I think the least they could do is clean the vehicle.
I’m pretty sure, I won’t be buying from them - it put me off straight away.
Furthermore, the QR code on the windscreen should allow you to view the details of the vehicle. Two out of three pulled up the wrong vehicle details.