Emma-Jayne Smith

I recently purchased flooring from United Carpets and was really impressed from start to finish. The team were friendly, helpful, and very informative — nothing was too much trouble. I had a small issue after installation, but it was dealt with quickly and professionally. The finance process was also quick and easy, making everything stress-free. I’m delighted with the result and would definitely recommend United Carpets to anyone looking for great products and outstanding service!

Very disappointed with the value for money. Popped in today and had a quote for a 22ct gold ‘E’ pendant, weighs just 1.2g and measures approximately 12mm - yet the cost came back at approximately £729. The gold content is worth less than £70, so the price feels unjustified. I expected better and fairer pricing from a trusted jeweller. Will not be popping’ back anytime soon.

Hmmm 🤔.. Went to take a look this morning and although the staff were helpful and not at all pushy (brilliant), I felt the condition of the cars that I looked at could have been better. I looked at 3 cars and all were dirty inside, with cobwebs inside, smeared glass and un-vacuumed carpets. When you’re looking at spending £25k, I think the least they could do is clean the vehicle.
I’m pretty sure, I won’t be buying from them - it put me off straight away.
Furthermore, the QR code on the windscreen should allow you to view the details of the vehicle. Two out of three pulled up the wrong vehicle details.

Be careful!
Know your gold before you send it in and know the value! I sent a 22ct gold necklace weighing 3.2g. It had a 9ct gold clasp but the actual necklace was 22ct gold. Their valuation came in at £55! .. and they insisted the chain was 9ct. I know it wasn’t because I only wear 22ct and it was custom made for me by a reputable, Indian gold jeweller. The colour of the gold matched my other jewellery.
I can say that the lady I spoke to was lovely and polite and there was no problem in getting it sent back to me. So, I had the privilege of paying £8.50 to send it to them (special delivery is requested) only to have it sent back. Make sure you know what your gold is.. seems you can’t trust anyone these days 🥺…

Absolutely amazing service. To start with, my issue was covered under my warranty, which was a bit of a surprise, and the gentleman I spoke with was very knowledgeable about my issue. He explained clearly how to get my vehicle fixed and how I could then claim. I paid the repair and the refund from the warranty company was in my account within a couple of days. Very impressive and I will certainly be renewing my warranty when the time comes.

When they’re good, they’re good but when it goes wrong.. my god! It goes wrong!
I’ve been with this company for some time now, and they’ve come a long way from where they started. I have always been pleased with their competitive prices and their customer service- when you do actually get through. The wait times can be very long!
That is UNTIL this morning.. when it went very wrong!
In short, I received a reminder in January 2025 that my contract was coming to an end in March 2025. So I thought I would call and get something in place for when my existing contract expired. Easy?! So I thought! I spoke to a lovely gentleman called Luka, we agreed to a new contract that would start on the 19 March 2025, the day before my existing contract ended. He said he would send out the new equipment with immediate effect, just so I had it and it was all ready to be plugged in on the 19 March 25. Simple?! You’d think!
However, this morning I find that Onestream took £68.11 from my bank account and when I called I was told that this is payment for a new contract I took out in January 25. That is not what was agreed..
so, the lady I spoke to said she would speak to the lovely Luka and we would get this sorted.. great I thought!
Then I get home to find they cancelled my contract and I have no internet at all! So, not only am I £108.03 down since January l, I no longer have any internet!
All I get from customer service representatives is ‘please check your contract’ .. well, I would if it had actually started! .. and I had internet!
Absolutely fuming!
I would have said they’re a great little company but I no longer feel the same .. this is the second time billing has not been the agreed amount and I have had to rectify .. and it’s never done quickly.. please let them investigate.. it takes 48-72 hours, so in the meantime I have no internet, can’t set alarms, heating, tv.. work from home.. you’d be amazed how dependant we are on the internet..

Be careful.. I’m one very angry, disappointed loyal customer ..

I could not leave without scare tactics! They told me I would be charged, this and that and this.. even though I am out of my contract! I got so confused and scared I almost ended up staying for another 24 months at a fixed rate. Not happy at all at the customer service. I have been a loyal customer for many years but the prices are not very good in comparison with other providers. I am a pensioner on a low income but they did not seem to want to help - just scare! It took me 40 minutes to get the guy on the other end of the phone to understand my post code, and spent most of the 55 minutes with him repeating himself and going through ‘terms and conditions’ .. I lost the will to live in the end and out the phone down before I threw it out the window!

Great Customer Service!
The online ordering could do with updating but if you call and speak to them they are extremely helpful and very polite.
Very impressed ..

WhatsApp- Worst service EVER! Have you tried having a conversation with someone when they reply every 2 hours! .. and ask the same question every 2 hours! Ridiculous!
I started the conversation at 13:40hrs wanting to know about tariffs as mine is coming to an end.
I’m still giving the same security answers at 22:06hrs! Guessing the lack of response is due to closing!
Call - don’t bother with WhatsApp!

Recently visited the Toby Carvery at Cannock for Sunday Breakfast. What has always been a lovely breakfast was sadly not this time. The place was packed and the poor chef’s could not get the food out fast enough. The queue was massive and just got longer because the food wasn’t coming out fast enough.
Previously, coffee was included in the breakfast price and cutlery either on the table or for you to collect once you had been up and collected your breakfast. Now, you don’t get coffee with the breakfast, that’s an extra cost and you don’t get cutlery until you have paid for your breakfast. This is perfectly okay if you’re an adult and paying for a breakfast you’re going to eat. However, we had two children with us who aren’t big eaters, they will only eat a sausage and perhaps a Yorkshire pudding but the bar man would not give us any cutlery if we didn’t pay the £5.95 for each child! Our argument was they won’t eat £5.95 worth of food. There isn’t a small bowl option like for lunch, it has to be £5.95 if you want a fork for them! Ridiculous! Especially, if you consider the cost of an adult meal at £7.50! The kids had to eat with their fingers or share our cutlery! We don’t begrudge paying the £5.95 once they’re older and will eat a plate of food but for a sausage! - Not happening! The bar man was terribly rude in ‘reiterating’ no payment, no forks! .. Sadly, We won’t hurry back for breakfast.

What an absolute nightmare ordering online! So, the actual purchase was simple enough but the carrier that they use (DX) does not allow for anyone else to sign for the package, will not leave the package in a safe place and does do deliver of a weekend through their website! So, please tell me how do those of us who actually work (full time) receive their order? and why does H. Samuel send out one order in two separate deliveries when it could be sent in one? Please tell me who is allowed to take two days off work to receive two packages when it can be sent together? Absolutely ridiculous. Sadly, I will not be ordering online from H. Samuels again. An absolute nightmare!

Well worth the money.. lovely trip fown the river. Friendly staff.. Recommended

My internet is painfully slow with a download speed of 1.73! However, this is the price I pay for living in a slightly rural area. I have been with Onestream for a number of years and find them to be extremely helpful whenever there is a problem with my WiFi. Open Reach on the other hand are not. They won’t fix the fault because the line is 5 miles long and trying to pinpoint it is impossible- according to the engineer that came out. So, to conclude .. Onestream do the best they can .. Open Reach don’t give a ‘monkeys chuff’ .. 🤩..

Oh my! I wish I had researched a little more before placing an order. The dresses I ordered were seen on Pinterest and appeared beautiful. I ordered a M, size 10 and when they finally arrived they are more like a size 24! They are ENORMOUS on me! There are no contact details for the company except an email, and they are clearly NOT London based! Delivery took almost 3 weeks and emails are not responded to promptly. I have emailed and emailed trying to return the items but all they do is keep offering discounts if I keep the dresses. This goes on for days. The dresses cost almost £60 and whilst the material isn’t awful, it’s thin and of poor quality … definitely not worth the £30 each. Do not buy! The bank is now investigating the matter as this is clearing fraud! BE AWARE!

Be mindful you probably won’t get the price offered. I sent in a nearly perfect IPhone X 256gb with 85% battery. No issues at all, no scratches, pretty much perfect. They offered £100 and then decided the battery was swollen and offered £25! There was absolutely no issue with the battery or the phone itself, no bulging.. perfect! Needless to say - I did not accept the amended offer .. disgraceful.. will not be using them again.

Poor quality .. what happened to the reliable and good quality expected from Whirlpool? I have had 3 new appliances and a repaired appliance in five years. The microwave was replaced, the hob replaced because it kept tripping the electric (element gone), the fridge freezer repaired. Now the oven element has gone and tripping my electricity whenever it’s switched on. I thought appliances lasted a good few years! I’m so annoyed and disappointed in the quality of the appliances. Beware of the extra insurance/cover as when I went to claim for the microwave, they stated it doesn’t cover the inside of the microwave! .. wow! So, it covers the button to open the bloody thing! Expensive button! It’s not worth the paper it’s written on. New oven for me then.. avoid whirlpool if you don’t want reliable, good quality appliances!

I really couldn’t have asked for more help! Absolutely brilliant. I cannnot fault Onstream and its customer service. I have terrible trouble with internet connection because of living so far from the exchange and running on the old adsl lines. My download speed at best is 1.74! So, after numerous visits from Open Reach Engineers, one extremely rude one to say the least I wanted to know if I could be released from my contract. Instead, Megan worked with me to try and sort the issue and gave positive solutions to a ‘unfixable’ fault, according to Open Reach. We are now going back to the 80’s 😂.. and going to try a mobile dongle .. 🤞… between Megan and Jacob .. I really cannot fault the effort they put in to try and sort issues. Sometimes it isn’t the company at fault and is, in this case, Open Reach .. so perhaps we all should be kinder and patient and work together .. 😊

Awfully unhelpful Special Assistance Staff on Terminal 2!
Having accidently booked Meet & Greet at Terminal 2 and flying from Terminal 3 wasn't a good start but then the unhelpfulness of the staff 'hanging about' at Special Assistance Terminal 2 was incredibly bad! I had pre-booked SA but obviously at the wrong terminal. When we got to SA there were so many people just 'hanging around' in-front of the SA area, we couldn't actually get to the desk. When I managed to get to the desk, I was standing right in front of a young woman who didn't even acknowledge me for a good 10 minutes. Once she knew we were flying from Terminal 3 and not 2, she very condescendingly said "...didn't you know that there is a Meet & Greet at every terminal?..." and "... if you want our help you will have to wait, it will be a long wait...". We got fed up of waiting. So, I tried to ask if I could borrow a wheelchair of push my sister the 20 minute walk to Terminal 3.
My sister also required the toilet whilst we were waiting at the SA area T2 and the same young lady said the toilets "... are over there...", my sister came back in tears because for a disabled person who has joint and muscle problems cannot walk for long but the toilets were too far away for her to walk to and from. There were no chairs to take a break and more to the point the SA team did not even offer her any assistance! Is that not their job?!
On our return, we landed at T3 and obviously had the same issue of having to get back to the car at T2. The airport only sent one man to collect 3 people in wheelchairs, please explain how he was supposed to carry out his duties on his own? 3 wheelchair bound people and their luggage? So, once again I ended up pushing my sister and luggage to T2 at 02:00am in the morning!
I am very disappointed in the staff at Manchester Airport. With the exception of the gentleman that greeted us at the Meet & Greet T2, everyone was rude and miserable! Sadly, I will be avoiding flying from Manchester again.

How do you even get in touch with this company?
I received a package today, I did not order it! I do not have an account and i cannot get a number to speak to anyone about it. I am concerned that someone has opened an account in my name and using my details! HELP!!! You can't send an email without entering your account number - how can I get in touch when I have never used them!… and the number they have responded with IS NOT IN SERVICE 🤷🏻‍♀️🤦🏻‍♀️

I ordered a DNA Kit by mistake and could I get to actually speak to someone about cancelling the order - NO! Silly automatic bots and going round in circles for an hour! Then when I actually get through on a telephone number I am on hold for over 20 mins - I'm guessing that will charge me! I JUST WANT TO CANCEL THE ORDER!!! I will be deleting my account and not recommending this company ...