Hmmm 🤔…
Hmmm 🤔.. Went to take a look this morning and although the staff were helpful and not at all pushy (brilliant), I felt the condition of the cars that I looked at could have been better. I looked at 3 cars and all were dirty inside, with cobwebs inside, smeared glass and un-vacuumed carpets. When you’re looking at spending £25k, I think the least they could do is clean the vehicle.
I’m pretty sure, I won’t be buying from them - it put me off straight away.
Furthermore, the QR code on the windscreen should allow you to view the details of the vehicle. Two out of three pulled up the wrong vehicle details.
Reply from Big Motoring World
Hi Emma-Jayne Smith,
I am so sorry to hear that you are disappointed with the valet on your vehicle's interests.
All of our cars are valeted once when they leave our preparation centre, and once before the new customer takes it away. Unfortunately, we cannot commit to cleaning cars prior to viewings because of the number of cancellations we have.
However, I will pass on your feedback to the management team at Cannock for this to be reviewed internally and improved going forward.
KIndest Regards,
Big Motoring World