Don’t buy a car with them useless warranty
I purchased a BMW in May, and by the end of June, I experienced a brake pad issue. I logged a service request through their app, and my car was booked at the nearest garage. However, I received no response for an entire month despite multiple follow-up calls. I did not drive my car during this time due to the brake issue.
After a month, I was finally contacted by Rianne Strudwick-Baldock, Senior Customer Support Advisor, who informed me that they could not provide a solution because the issue was not covered under warranty.
I am extremely disappointed with the lack of timely communication, proper support, and follow-up from BMW’s customer service. My emails and calls went largely unanswered, and the overall service experience was frustrating. I would not recommend purchasing a car from them and am now seeking advice from Citizens Advice regarding my situation.
Reply from Big Motoring World
Hi Vinojan,
Thank you for bringing this matter to our attention and expressing your dissatisfaction with the service you've received from Big Motoring World. We apologise for any inconvenience or frustration caused by the issues you've encountered with your car.
I understand from your communication with our After-Sales team that after our master technicians reviewed the images for you, we believed that this is not covered under the warranty, as this would be down to wear and tear and is in a serviceable condition, and the warranty only covers sudden electrical and mechanical defects.
We apologise for any disappointment or frustration that may have been caused.
Kindest Regards,
Big Motoring World