Cannock Site - Keep Away!
Went to view a vehicle at Cannock site, very happy with the car itself and took it for a test drive. Was told the APR for finance would be too high given my circumstances. We left and reserved the car online to sort out own finance for the vehicle. To receive an email to say I was going to be refunded my reservation fee due to reservation period being over. It had been 15 hours since reserving the vehicle. Vehicle has now been taken off the website so obviously been sold to someone else! Not even a courtesy call or anything. Clearly just care about money/sales over their customers!!
Reply from Big Motoring World
Hi Kristie,
We are sorry to hear about this.
However, once a customer has viewed the vehicle online, you would be able to place the £99 reservation fee. However, once you have viewed the vehicle, our process is to offer customers to place a non-refundable £500 deposit to secure their vehicle after their viewing and test drive. We offer this so that customers have time to secure funding or financing in order to purchase the vehicle.
We apologise for any confusion that may have been caused.
Kindest Regards,
Big Motoring World