Shocking service
Shocking service. Went to pick up a car after doing the deal seven days before only to find that they couldn't find the car I had put a deposit on. Started coming up with excuses ranging from the cars being prepped to we can't find the keys. When I asked for more details they then said that they needed another settlement figure for the car I was using in part exchange. Something that was fine the week before. Because of this I couldn't pick the car up that day and would have to come back. Total waste of my time. In my opinion they had sold the car that I had put a deposit on to someone else and were just coming up with issues. Would not recommend and will not be going back.
Reply from Big Motoring World
Hi Brett,
Thank you for bringing this matter to our attention and expressing your dissatisfaction with the service you've received from Big Motoring World. We apologise for any inconvenience or frustration caused by the issues you've encountered with our Cannock branch.
Your feedback has been passed to the relevant teams to investigate further.
We sincerely apologise for the inconvenience caused
Kindest Regards,
Big Motoring World
