Tony

Hi Tony,

Thank you so much for sharing your feedback! We really appreciate it, as it helps us improve our service.

You don’t need to print your confirmation — showing the electronic copy on your mobile device at the port is completely fine.

I’ve also sent a new copy of your confirmation email, which should arrive in a few minutes. If you don’t see it, please have a quick look in your junk or spam folder.

Safe travels, and don’t hesitate to reach out if you need anything else!

Kind regards,
Direct Ferries

Hi Tony,

Thank you for bringing this matter to our attention and expressing your dissatisfaction with the service you've received from Big Motoring World. We apologise for any inconvenience or frustration caused by the issues you've encountered with your vehicle.

All of our vehicles are subjected to an inspection prior to their placement on the forecourt, however, they are all sold in a used condition and on occasion, faults can develop, often these are unforeseen and sudden.

I understand from your communication with our After-Sales team that we will only be assisting with £702 for the repairs, as you decided to go to the main dealer on your own accord, we may not look to assist with the full cost of the repairs due to their inflated labour cost.

However, the alternatives are that we can look to have the vehicle in with us to have one of our specialist technicians diagnose the vehicle and look into the repairs that are required, or if there is a local VAT-registered garage close to you that can do the repairs at the cost that we have authorised, then you can go down this route.

Can you please respond to the team's latest email if you wish to discuss this further?

Kindest Regards,
Big Motoring World

Hi Tony,

Thank you very much for leaving us this great review. We all really appreciate it. I will pass this question onto the purchasing team for you.

Hope to see you again soon
The Planet X Team

Dear Tony,

Thank you for your excellent 5 star review.
It is great to hear you are pleased with the products and service you received.
We hope to be able to provide the same quality products and service to you with future orders.

Kaja
Customer Services

Hi Tony - Thanks for your incredible 5-star review. It’s great to hear that the Cannock team were brilliant throughout your new car purchase and that your car was quickly delivered following lockdown.

We really appreciate your feedback and recommendation.

Kind Regards, the AvailableCar Team.

Hi Tony,

Thanks for your review!

Caitlin
Customer Care