easy to compare rates, explanations of policies was generally clear. I liked being able to customize my plan a little bit with the deductible choices and coverage limit choices. The website was easy... See more
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At VisitorsCoverage, we pride ourselves on simplifying the travel insurance buying process by providing top-rated plans, an easy-to-use website and unrivaled customer service. Our goal is to make the decision process easy and convenient for travelers so they can spend less time searching for travel insurance, and more time exploring the globe. With more than a decade of experience in the industry, we are dedicated to educating travelers about travel insurance and ultimately improving the way customers choose, purchase and manage their travel insurance needs through our unique online marketplace.
Find the Right Plan at the Right Price
2350 Mission College Blvd, STE 1140, 95054, Santa Clara, United States
Replied to 100% of negative reviews
Typically replies within 24 hours
Customer Support responded to my questions quickly and thoroughly. Great communication and assistance in deciding which policy to purchase.
Reply from VisitorsCoverage Inc.
Very simple and well laid out. Customer friendly and straight forward process.
Reply from VisitorsCoverage Inc.
it was good to be able to see multiple policies and compare. However the website was a bit glitchy and the drop down lists did not populate
Reply from VisitorsCoverage Inc.
Reply from VisitorsCoverage Inc.
Reply from VisitorsCoverage Inc.
Reply from VisitorsCoverage Inc.
For medical coverage, your website is missing the most important information as it is a primary or secondary type.
Reply from VisitorsCoverage Inc.
The purchase was easy - clear and smooth.
I have not had to file a claim, so I can't comment on that.
Reply from VisitorsCoverage Inc.
The confirmation letter I received after purchasing a policy on Oct. 4 did not have my correct address on it. Then when I replied to the email I got a vague non-response that did not address the concern. My call did not go through to the customer service number. I don’t know if I really have insurance at this point.
Update: Oct. 6: I called Generali Insurance and the agent I spoke with confirmed I have insurance and corrected my address. They also reviewed other data in my customer record to ensure it was complete and correct. I have no idea where the incorrect address came from and feel confident that I did not make a typo in entering my address on the application -- the address shown was a completely different address with the only similarity being my state. I hope that this may just be a minor system problem that you can correct so it will not happen again to someone else. It took a fair amount of time to call Generali and correct it. Also, I thought I was on the Generali website on Oct. 4. I did not realize I was on (or going through) Visitors Coverage, Inc. until after I had purchased the insurance. Next time I will ensure I am on the website for the Insurance Company. Thank you for your reply.
Reply from VisitorsCoverage Inc.
Reply from VisitorsCoverage Inc.
It is very easy. I bought coverages for two persons and I hope if there is a need we have a good response. Big difference in price because of ages of the persons covered!
Reply from VisitorsCoverage Inc.
Need to clear the definition of Country of Residence and Habitual Residency for Green Card Holders.
Reply from VisitorsCoverage Inc.
Reply from VisitorsCoverage Inc.
Initially, declined a perfectly good credit card with no adequate explanation.
Reply from VisitorsCoverage Inc.
Reply from VisitorsCoverage Inc.
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