URBAN MOOD STORE Reviews 420

Ordered a Stussy hoodie, which was way cheaper than other sites - for a reason! The quality is poor (thin, dodgy stitching) and defo appears to be a fake when compared to an existing hoodie I've got.... See more

I had no idea the shirt I ordered for my son’s birthday would take over two weeks to arrive. So it came just after his birthday which was disappointing. Then the shirt didn’t fit, it ran very small an... See more

I ordered 5 items back on 16 Aug, so far only received one item. Contacted customer service, back forward email 5 times, still the rest items hasn't been delivered. And customer service's answer was c... See more

One star is generous. Images of products are extremely misleading. Not only is the quality in the toilet but color doesn’t come even close to matching. Overpriced crap. You would do better from the sa... See more

Do yourself a favor and do not purchase from this store or fall for any of their ads like I did. Luckily, I was able to get a refund from my bank. Clothes are horrible quality, kid sizing when met for... See more

Do you purchase from this company. Ordered Stussy hoody on 20th November still hasn’t arrived. Got tracking details being delivered from China. Obviously not authentic. I have emailed four times now a... See more

Order placed 9 Nov, and despite receiving confirmation, 7 days later no further update. Emailing their customer service team gets no response. The email bounced back which brings to mind the concern t... See more

I made my order on the 17/08 and I still haven't received one of my items. No communication/correspondence at all (apart from the "How did we do" survey...

Don’t bother. Ordered a hoodie …( Not particularly cheap) at the beginning of November as a Xmas gift. Heard nothing. No tracking. Sent emails, no response. Disputed the payment with my bank and they... See more

Not authentic. Avoid this place. They make you pay for returns and issue strike credits to force you to buy from them again

Well I ordered an XL green hooded coat and a pair of hand made leather shoes what I actually got was a small brown hooded coat and a pair of plastic boots. I was so disappointed I even had to contact... See more

DO NOT USE I placed my order 12 November, order not delivered and tracking showing as not yet shipped. I emailed them to find out estimated delivery date, email could not be delivered due to mailbox... See more

After writing two bad reviews, because I had zero communication from them, and shipping details were false. 41 days after ordering, I finally received the product. It looks decent, feels okay, but... See more

Sold me a high quality fake essentials jumper, very hard to spot if you don’t know a lot about Essentials. Dead give away was the inside stitching and quality, a lot of the badges had messy stitchin... See more

Selling products that are not genuine and claiming they are half price, like the essentials sets I bought. Paying over the odds for fake and cheaply made products, while advertising them as discounted... See more

Fake shop - Fraud! Bad fake Quality, customer service not helpful, later not responsive at all. No refund policy - even fter sending back the order at my own cost I did not receive anything back, ne... See more

Don’t despair…. I placed an order on November 11th for a STUSSY HOODIE as a gift for Christmas. After several emails enquiring of its whereabouts and being told that there were problems within the dis... See more

I ordered a Stussy hoodie in the sale on 12th December 2024 and it took around 2 months to arrive following several emails to Urban Mood (with no reply). When it finally arrived, it is clearly not a g... See more

Awful awful company. I’m writing this as I’m trying to encourage anyone firstly not to buy as they are scammers. Secondly the people that have bought to get trading standards involved as they st... See more

Still waiting for delivery after 6 weeks. No response from customer services. I’m assuming I’ve lost £40 to this scam. Wish I had read reviews Goods arrived and now they won’t accept returns unle... See more

Not genuine items sell on this website. Sending the wrong items request exchanges, return or refund never happened. The price before discount is the same price with authentic one so don't fall f... See more

Item ordered on 7th January 2025 for a birthday present on 17th. After numerous emails as to its expected arrival and no response from Urban Moods until after the birthday when an explanation was offe... See more

Poor service, poor products. Not a good experience. Team took till 10pm at night to install a wardrobe, had to bring second team in to help. Poor installation - team drilled in incorrect places and th... See more

Total scam. 2 months and no closer to receiving clothing. Asked for tracking number, nothing. After 1 month they said it had been returned to their warehouse so I asked for that tracking number, noth... See more

Not delivered, and they refuse to actually answer questions honestly. Biggest rip off company of 2024. Facebook ads are terrible and care little for actually checking companies, I'll never purchase th... See more

THE WORST company ever. Do NOT use. The hoodie we received was clearly a counterfeit, when I tried to return it I was only offered a store credit note or 20% off to keep the hoodie. I wanted a f... See more

Dreadful experience with this company. Ordered a jumper on 13th Dec as a Christmas gift. It finally arrived on Feb 1st!!!!!! Really bad automated response to emails and message, if they answered. No p... See more

Scam company! Do not order anything from them. Ordered a Stussy hoodie for £60, so not cheap, took over 4 weeks to arrive, packaging from China and who knows where else it had been! Quality of top ho... See more

Probably the worst buying experience I have ever had. The order came one month after I bought it and the customer service is awful. Everything is expensive and can be bought cheaper from anywhere else... See more

EDIT UM525518 Sent my order back as instructed to be then told I needed to pay for other fees on top of that even though the tracking said that they tried to deliver but was unable to. I am still w... See more

I placed an order on 27.12.24, I am yet to received the item. I have emailed several times to cancel the order, however, this has not been resolved. I had to email on two different occasio... See more

Absolutely shocking company to deal with. The worst customer service ever!!! They take weeks to come back, send duplicate emails countless times and then ignore any responses. Don't waste your money

SCAM. I paid AUD$114 for a Stüssy hoodie on the 22nd of November. It is now 22nd December and I don’t even have shipping info yet. When I wrote my first review, they sent me a BS email telling me they... See more

Placed an order on 23rd October and still waiting to receive it. Can’t even track. Left several emails asking them to chase it up and heard nothing back. Hope I will receive the hoodie at some point b... See more

I’ve ordered 2nd January and haven’t received anything yet. I’ve sent 4 emails and 2 forms but nobody replied back. It’s very frustrating and stressful! I will have to contact my bank I guess as I fee... See more

A joke! £40 for a cheap quality t-shirt worth £1. Poor customer service and a refund policy designed to cone the customers. Avoid at all cost.

I haven’t received any news about my order, I even wrote to the client email and I didn’t have an answer. I bought 2 hoddies on 7th January, and in your website, to track the order it just say “in tra... See more

Ordered a jumper beginning of November and still not received it! (3/1/25) this was supposed to be a Xmas gift for my daughter! Very poor customer services. Initially I had a response saying they w... See more

This company sucks. I ordered my customised shelf in Aug and when it was delivered in Nov, it was the wrong product. So they insisted I use the wrong shelf while they get the correct shelf manufacture... See more

DON'T BUY FROM HERE!!! It's only one Star cause you can't press zero. It looks ligit as their clothes are discounted, but not crazy. So I got an essentials tracksuit and tshirt for $316 usually $600 s... See more

The return process is terrible. It took forever to receive the product and then the size was completely wrong so I want to return it and I received an approval for 25% discount. When you buy something... See more

Avoid at all costs save your time and money, fake Stussy hoodie being sold for £60 and cannot contact anyone for refund. Anyone from Urban Mood care to contact me?

AVOID AVOID AVOID' Utterly atrocious, Ineffective drop shipping - ordered pre Xmas, still not received, not even left China it seems. Yet refuse to cancel and refund.

Unfortunately I fell for the 50% off Stussy hoody deal and waited over a month for it to arrive only to find it’s an extremely poor quality fake. DO NOT BUY!!

Post faster , took way too long compared to other clothing brands and had to be contacted to ask where the product was.

Fake designer clothes and poor quality stay away

SCAM! Buyer beware! Extremely poor quality fake clothing. Do not buy!!!

Very disappointed Ordered a large grey hoodie and something else received. No full refund given but a 20/% refund with an item am not gonna be able to wear. What a waste of money. Also contacted to... See more