United Kingdom
Review of URBAN MOOD STORE
Ordered a Stussy hoodie, which was way cheaper than other sites - for a reason! The quality is poor (thin, dodgy stitching) and defo appears to be a fake when compared to an existing hoodie I've got. No idea where this site is based, delivery was more than 7 days.
Review of AUTODOC - Great Britain
Ordered a wing mirror indicator on 9/3/24, expecting it to arrive well in time for me to fit prior to the car's MOT on 20/3/24. It's now been 8 days and there is no sign of the part, despite the expensive standard delivery cost of £8.49! You would expect pretty fast delivery for that price. Anyway, ordered the part from Euro CP today and collected and fitted same day. When part eventually turns up from Autodoc will immediately return it and won't use this retailer again.
Edit: Autodoc were apologetic for the slow delivery and customer service (Xena) helpful with the return, so rating increased from 1 to 3. Based on the customer service I would use again, if not requiring parts soon'ish.
Reply from AUTODOC - Great Britain
Hello Jis singh,
Thanks for your feedback.
Please note that the order processing time is 1-2 working days. The delivery time is 4-7 working days. The part was dispatched from our warehouse on 13.03.2024.
According to the tracking information the parcel should be delivered today.
As you don't need the part anymore, please refuse the parcel during the delivery. It will be automatically returned to our warehouse.
Please remember that we deliver goods from Germany, so the shipping takes longer than from your local store.
Please be informed that our quality control manager will get back to you in the shortest term.
Best Regards,
AUTODOC Team.
Review of The Glasses Company
I have a high prescription and the process of ordering involved way too much effort. There were numerous emails to and fro, including being asked the same question more than once, and after ordering I was informed that there was an additional cost due to the prescription. If this wasn't annoying enough, I was then told the frame I ordered wasn't available in the size I wanted! Overall, not a good experience and will stick to reglaze4u in future.
Reply from The Glasses Company
Hi,
Thank you for your review.
We have no record of you as our customer.
We take a lot of pride in our customer service as you can note from numerous other reviews.
If you do need any assistance, please kindly email us and a manager can get in touch to resolve any issue.
Best wishes!
The Glasses Company
Review of Very
Wrong model of training shoes were delivered, and have now been waiting over 2 weeks for a refund. VERY poor service and would be reluctant to ever use this retailer again!
Reply from Very
Hey there,
I'm sorry to hear this has not been refunded yet. I would be happy to look into this for you further if you could reply to the email you will soon get asking for additional information.
All I need is your account number and contact number in response to this email and I'll call you ASAP.
Thanks,
Richard.
Review of The Wheel Specialist
Needed a diamond cut wheel repairing that was kerbed. The work was booked in promptly and the staff friendly. Very impressed with the repair, the wheel looks like new.
Reply from The Wheel Specialist
Hi Jis,
Thank you for taking the time to leave us a review.
We are very glad to hear that you were happy with the work carried out on your wheels.
Many thanks again for your custom,
The Wheel Specialist
Review of JCT600 Limited
Bought a GTD from Newark VW and have to say, customer service was excellent throughout, in particular from Jack. Car was in great condition and was able to give it a decent test drive. Bit a mixup when picking me up from Nottingham train station to collect the car but no one's fault - should have exchanged mobile numbers! The fact they were willing to do this is commendable.
