Alice Hailes

THE WORST company ever.
Do NOT use.
The hoodie we received was clearly a counterfeit, when I tried to return it I was only offered a store credit note or 20% off to keep the hoodie.
I wanted a full returned so after consulting through PayPal (the only way I could get a reasonable response) and Urban Mood Store I was told to send the hoodie back, which I did at a cost of £15.75, then Urban Mood contacted me asking for over €18 for costs their end, and then the jumper was returned to me…I have never dealt with such a dreadful, deceitful company.
So I’m left with a counterfeit hoodie and out of pocket £56 for the hoodie and £15.75 for sending it back.