Famous Jackets UK Reviews 351

TrustScore 2.5 out of 5

2.6

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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Customers express significant dissatisfaction with refunds and contacting the business. People report difficulties in obtaining refunds and express frustration with the customer service they received. Consumers also report negative experiences, highlighting issues in the process. Some reviewers report concerns with their orders. The opinions are diverse, with no clear consensus. Similarly, opinions on the quality of products purchased through the website are mixed, with no strong agreement among reviewers. The opinions toward the website are also diverse, with no clear consensus.

Based on these reviews

Rated 3 out of 5 stars

I ordered the 'Kate Middleton' coat which cost £99. The item which arrived bore no resemblance to the picture or the description, and didn't match the measurements. After reading other people's exper... See more

Rated 3 out of 5 stars

Ordered a stussy hoodie for my daughter, arrived fine, but fit and material wasn’t great so wanted to send it back. Took a few emails back and forth to finally be told can send it back but I have to... See more

Rated 4 out of 5 stars

Jacket wasn't what I expected from picture but hey ho I still loved it all the same - Good quality Originally too small for me and a replacement was delivered and it's great Communication of excha... See more

Rated 4 out of 5 stars

Item ordered from the website and delivered promptly. However, item was damaged with poor quality being the suspected main cause. I emailed and forwarded pictures to the Customer Care team who... See more

Rated 1 out of 5 stars

I wish I'd read these reviews first as their own web reviews are all showing as good! The Stussy hoodie arrived and smells weird, the print on it is thick and clearly fake, it's lined really weirdly.... See more

Rated 1 out of 5 stars

So wished I had read these reviews about the Stussy hoodie as it did come from Pakistan as everyone is saying and is a fake. Quality is awful and we paid 59. I have told Stussy and Trading Standards.... See more

Rated 1 out of 5 stars

Ordered a t-shirt 27/03/2025, according to tracking it’s still at vendor, contacted these clowns and surprise surprise no answer, 2nd email resulted in a automated response stating they will be repl... See more

Rated 1 out of 5 stars

I ordered a 'Monica Dutton' from Yellowstone cardigan for my wife's birthday (yes, the 'Cowboy' reference was intended). When it arrived, it was embarassingly bad! It's just a cheap felt-like blaz... See more

Rated 1 out of 5 stars

Awful - please don't buy from them. I bought a 'knitted cardigan' which was actually brushed cotton with a knitted design printed onto it. It says clearly you can't return anything if the tags are... See more

Rated 1 out of 5 stars

Scam company. Not based in the UK despite their website indicating they are in Newcastle. Item I ordered took ages to arrive and was clearly sent from Pakistan. All items fake, of poor quality and not... See more

Rated 1 out of 5 stars

Still not received my item or notification it has been dispatched. 2 days ago they told me would be shipped within 12-24 hours. Have not heard back since then despite chasing. Really disappointed as p... See more

Rated 1 out of 5 stars

This is a scam site. I wanted to purchase the J91-WSDB jacket by Acronym featured in the game Death Stranding 2. I found the web page which was using official model photos of the genuine article. I pl... See more

Rated 1 out of 5 stars

Seriously think twice before ordering from this retailer. Had a terrible experience. The "jacket" did not match any of the pictures or description. Was described as a fleece jacket, but the item recei... See more

Rated 1 out of 5 stars

Ordered a Stussy hoodie for my child. The item turned up but sizing is not correct and the material is awful, lots of frays. I have requested a refund but I keep getting fobbed off, being asked to sen... See more

Rated 1 out of 5 stars

As others have highlighted recently, ordered a 'Stussy' hoodie, which is clearly a cheap imitation. Trusted a link sent by my nephew, so my own fault for not undertaking due diligence first. Only thin... See more

Rated 1 out of 5 stars

My 13yr old saved up for what she thought was a Stussy hoodie. When it arrived it was terrible quality, poorly sized and clearly a fake. Been backwards and forwards since May trying to get a refund. A... See more

Rated 1 out of 5 stars

Horrendous experience avoid at all costs!!! Wanted £30 to return item as incorrect size, but then to find out I have bought counterfeit goods that's actually illegal!! I will be taking this further. C... See more

Rated 1 out of 5 stars

Stay clear …. I ordered 2 jumpers in 2 colours same size … I’ve had 12 emails asking me to confirm I want the same size by email I’ve replied 12 times to say it is correct. I’ve had 4 calls from... See more

Rated 1 out of 5 stars

Gutted! My pensioner mother wanted to buy a great gift for her teen granddaughter, so spent just under £60 on a Stussy sweatshirt from this company. It has UK address on website, but delivery took sev... See more

Rated 1 out of 5 stars

Terrible quality the jumper is INSPIRED by fear of god. Wonky labels, transfer details white Edging. Stitching all over the place. No internal labels. Oh and they remove any reviews that show po... See more

Rated 1 out of 5 stars

Do not buy. They send you a totally label-less fake product in 4 sizes too small and they send it late. They charge you premium delivery for late delivery. Look at their meaningless lengthy contradict... See more

Rated 1 out of 5 stars

Good day I placed an order for a varsity jacket 89pounds since 7th of May and initially the order details shows place to vendor and since then no progress. I sent multiple emails and no response and... See more

Rated 1 out of 5 stars

Hoodie is fake. Poor quality and stitching coming undone. Website misleading. No warehouse in Newcastle. Comes from Pakistan. Took many attempts to get refund. Was offered partial refund over and ove... See more

Rated 1 out of 5 stars

AVOID AVOID AVOID The items advertised are not what you receive. The wool tweed jacket I bought was not wool but a print onto what can only be described as dressing up foam material (suppose... See more

Rated 1 out of 5 stars

Jacket was terrible quality said it was wool but more like a cheap rough felt and the label said 100% leather. The sleeves were extremely long and when requested to return it, they firstly offered £30... See more

Rated 1 out of 5 stars

I ordered a specific cardigan as seen on Heartstopper. They claimed to have this - all of the imagery (and the pricetag!) was of that specific jumper. What I received was a shoddy baseball jacket - th... See more

Rated 1 out of 5 stars

Do not buy from here. I ordered a pink palm puff hoodie from here as the website said based in Newcastle, pink palm puff comes from America so though great a stockist here in the uk, not only did the... See more

Rated 1 out of 5 stars

Do not recommend!! Ordered a suit jacket and trousers. Did not look anything like the pictures, material was awful. Requested a return for a full refund within the time period and after a two week pro... See more

Rated 1 out of 5 stars

AVOID! I ordered a Stussy jumper, which was shipped from Pakistan and took two weeks to arrive. It turned out to be FAKE. The quality was terrible, with a strange lining inside, and my daughter could... See more

Rated 1 out of 5 stars

Avoid this website DO NOT give them any money. I thought I had ordered a jacket a copy of Rubin Amorim it arrived stinking of curry and the material was something you would buy for £15 max at any mar... See more

Rated 1 out of 5 stars

Ordered a coat at a cost of £79.00 item didn't match the description and the quality is terrible. Wish I had read the reviews first. Give them a miss. Cheap and nasty rip offs.

Rated 1 out of 5 stars

They sent me a jacket from UK being a wrong model, wrong color, wrong size and poor quality! I have kindly paid the return expenses to Texas USA as they have indicated to me !! I exchanged many emails... See more

Rated 1 out of 5 stars

Absolutely appalling customer service. Had a nightmare trying to get a refund, they never respond and when they do it's telling me to hold on and wait - wait for what? They don't get back and I'm stil... See more

Rated 1 out of 5 stars

Garment quality? - Poor Sizing ?- Awful Customer Service? - Read on... They twist and turn to avoid any full refund even though its our statutory right. After about 10 emails, they finally agre... See more

Rated 1 out of 5 stars

Don’t Buy From Here!!! The site needs taking down. Purchased what I believed was a Stussy Hoodie at £50, what I received was unbelievable! Not Stussy, printed on a hoodie that was worse material t... See more

Rated 1 out of 5 stars

Terrible products, looked completely fake, poor quality, arrived and stank Terrible customer service, they refuse refunds, they make you answer email after email and never provide a refund or retur... See more

Rated 1 out of 5 stars

Received the totally wrong jacket, no reply when sent complaint , contact number is fake does.not exist. Contacted several time by email, even sent a letter but no reply. Do not purchase from this co... See more

Rated 1 out of 5 stars

I bought a Stussy hoodie from them. Its fake and the sizing is ridiculous. My son wears a medium but this is more like a XS. I asked for a exchange and was told I could keep the hoodie I just... See more

Rated 1 out of 5 stars

If this store spend more time on their customer service, and less time posting fake Trustpilot reviews, they would improve significantly In the end, AMEX gave me my money back, and this absolut... See more

Rated 1 out of 5 stars

Complete scammers selling fake merchandise which looked real on the website. It looks like a proper legit UK website but it’s not at all they’re all from Pakistan and that screams scammers. I wanted t... See more

Rated 1 out of 5 stars

Ordered two Stussy jumpers that when arrived were fake and very poor quality, they were also covered in animal hair. After going back and fourth with them offering 85% discount I went to my bank and... See more

Rated 4 out of 5 stars

This website has an amazing collection of hoodies, and I decided to order one for myself and one as a gift for my brother. Both hoodies were beautifully crafted and felt extremely comfortable to wear.... See more

Rated 1 out of 5 stars

DO NOT BUY - this is a scam - also look at all of the recent good reviews, within a very short timeframe and following the same pattern / theme, even these reviews are FAKE!!! Products are terrib... See more

Rated 1 out of 5 stars

This business is a FRAUD They have now sent me 6 emails changing asking for new things in order to 'qualify' for a refund, despite receiving a poor quality, poorly made, and poorly fitting pr... See more

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Company details

  1. Shopping & Fashion

Information provided by various external sources

Famous-Jackets.co.uk is a UK online store, where you find high quality replica outwears.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

351 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews


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Rated 1 out of 5 stars

Don’t bother

My husband ordered a jacket from this company. Delivery was slow, quality poor, and returns process ridiculous- including wanting you to send pictures of you wearing the item.
Will make sure to check out reviews of any unfamiliar companies in future, as if I had done so for this company would definitely not have ordered from them.

October 6, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely delighted with my jacket

Absolutely delighted with my jacket. It’s great quality and looked just like the picture.
I would definitely purchase from them again. Once shipped delivery only took a couple of days.
Very very happy. Thank you Anna x

October 16, 2025
Unprompted review
Rated 1 out of 5 stars

Complete scammers selling fake…

Complete scammers selling fake merchandise which looked real on the website. It looks like a proper legit UK website but it’s not at all they’re all from Pakistan and that screams scammers. I wanted to try and get a refund they said no even though it says on their website you’re allowed 30 days the jumper that I bought I ordered a large and it’s come up small do not order from this dodgy website. Hope they get shut down. They are also using someone else’s bank information as I called the recipient on my bank statement and it comes up with a completely different company altogether. I think this is another way to invade what they’re trying to do scam and self fake products.

October 10, 2025
Unprompted review
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Rated 1 out of 5 stars

So wished I had read these reviews…

So wished I had read these reviews about the Stussy hoodie as it did come from Pakistan as everyone is saying and is a fake. Quality is awful and we paid 59. I have told Stussy and Trading Standards. Await a response from the company but not holding my breath!

October 9, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid! I wish I'd read these reviews first as…

I wish I'd read these reviews first as their own web reviews are all showing as good! The Stussy hoodie arrived and smells weird, the print on it is thick and clearly fake, it's lined really weirdly. Contacted customer service and they keep fobbing me off and asking for the same info. Worries if I try to return it I'll lose both my money and the item as I guess I could sell it as a fake to get some money back! Avoid at all costs!

October 1, 2025
Unprompted review
Rated 4 out of 5 stars

Good customer focus

Jacket wasn't what I expected from picture but hey ho I still loved it all the same - Good quality
Originally too small for me and a replacement was delivered and it's great
Communication of exchange process was efficient and helpful
Would recommend

September 25, 2025
Unprompted review
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Rated 5 out of 5 stars

Great customer service

Great customer service. Ordered a jacket for my husband which was too big, even after following the size guide. The team were really helpful in sorting out an exchange for me which was hassle-free and the new jacket arrived promptly.

August 11, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent hoodie supplied efficiently

The delivery time was so quick that I was on holiday when the courier attempted to deliver it. I contacted Famous Jackets and they got back to me very quickly with numbers to call when I returned. I did this and customer service discovered where the hoodie was, called me back within 5 minutes and I collected it the same day. Famous Jackets sent me a another email this morning checking that I had the hoodie. I found them fast, efficient, customer centred because they took the initiative, and really professional. What a great experience.

August 22, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service!

An excellent service!

My parcel was delayed - due to some transit issues that were outside of Famous Jackets control -, but Famous Jackets helped me throughout to make sure I got the item.

With Famous Jacket's excellent customer service I got the item that I ordered which was just as pictured on their website.

I highly recommend shopping with Famous Jackets.

August 23, 2025
Unprompted review
Rated 5 out of 5 stars

Sheepskin jacket…

I bought a sheepskin jacket off the website and ordered the wrong size, followed by an email. I received an instant response and sure enough the delivery arrived quick and with a really high quality jacket. I am delighted with both the product, price and after sales support and will be with Famous Jackets....

July 24, 2025
Unprompted review
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Rated 5 out of 5 stars

Ordered a blade runner jacket which…

Ordered a blade runner jacket which turned out to be the wrong size
Was quickly resolved and sent a new size and they even asked my measurements to ensure that the correct size would be sent before being processed

Quick and easy emails/communication

July 17, 2025
Unprompted review
Rated 1 out of 5 stars

Stay clear …

Stay clear ….
I ordered 2 jumpers in 2 colours same size … I’ve had 12 emails asking me to confirm I want the same size by email I’ve replied 12 times to say it is correct. I’ve had 4 calls from the company - 2 I answered and they hung up and 1 they left a voicemail asking me to confirm via email I want 2 jumpers in two colours of the same size … I have called the number and they advise they will connect me to next agent and after 5 seconds of hold music they drop the call
I blame google for also allowing them in the ppc google shopping auction
Shambolic

July 29, 2025
Unprompted review

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