I ordered the 'Kate Middleton' coat which cost £99. The item which arrived bore no resemblance to the picture or the description, and didn't match the measurements. After reading other people's exper... See more
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
Review summary
Based on reviews, created with AI
Based on these reviews
Company details
Information provided by various external sources
Famous-Jackets.co.uk is a UK online store, where you find high quality replica outwears.
Contact info
Flat 3, Milliners Court, LU3 1GQ, Luton, United Kingdom
- sales@famous-jackets.co.uk
- famous-jackets.co.uk
Hasn’t replied to negative reviews
Don’t bother
My husband ordered a jacket from this company. Delivery was slow, quality poor, and returns process ridiculous- including wanting you to send pictures of you wearing the item.
Will make sure to check out reviews of any unfamiliar companies in future, as if I had done so for this company would definitely not have ordered from them.
Absolutely delighted with my jacket
Absolutely delighted with my jacket. It’s great quality and looked just like the picture.
I would definitely purchase from them again. Once shipped delivery only took a couple of days.
Very very happy. Thank you Anna x
Ordered a coat at a cost of £79.00 item…
Ordered a coat at a cost of £79.00 item didn't match the description and the quality is terrible. Wish I had read the reviews first. Give them a miss. Cheap and nasty rip offs.
Complete scammers selling fake…
Complete scammers selling fake merchandise which looked real on the website. It looks like a proper legit UK website but it’s not at all they’re all from Pakistan and that screams scammers. I wanted to try and get a refund they said no even though it says on their website you’re allowed 30 days the jumper that I bought I ordered a large and it’s come up small do not order from this dodgy website. Hope they get shut down. They are also using someone else’s bank information as I called the recipient on my bank statement and it comes up with a completely different company altogether. I think this is another way to invade what they’re trying to do scam and self fake products.
So wished I had read these reviews…
So wished I had read these reviews about the Stussy hoodie as it did come from Pakistan as everyone is saying and is a fake. Quality is awful and we paid 59. I have told Stussy and Trading Standards. Await a response from the company but not holding my breath!
Avoid! I wish I'd read these reviews first as…
I wish I'd read these reviews first as their own web reviews are all showing as good! The Stussy hoodie arrived and smells weird, the print on it is thick and clearly fake, it's lined really weirdly. Contacted customer service and they keep fobbing me off and asking for the same info. Worries if I try to return it I'll lose both my money and the item as I guess I could sell it as a fake to get some money back! Avoid at all costs!
Good customer focus
Jacket wasn't what I expected from picture but hey ho I still loved it all the same - Good quality
Originally too small for me and a replacement was delivered and it's great
Communication of exchange process was efficient and helpful
Would recommend
Verry good contact
Verry good contact, fast replying. Jacket is 100% leather. Perfect quality and good size. FULL Recomended!
Great customer service
Great customer service. Ordered a jacket for my husband which was too big, even after following the size guide. The team were really helpful in sorting out an exchange for me which was hassle-free and the new jacket arrived promptly.
Absolutely great stuff easy to get…
Absolutely great stuff easy to get hold off for any issues friendly no hassle I changing anything great seller
Ordered a jacket great quality and…
Ordered a jacket great quality and delivered with care
Perfect suit
Perfect suit , delivered in time, great communication 😊😊
Fake items on sale....keep well away
Excellent hoodie supplied efficiently
The delivery time was so quick that I was on holiday when the courier attempted to deliver it. I contacted Famous Jackets and they got back to me very quickly with numbers to call when I returned. I did this and customer service discovered where the hoodie was, called me back within 5 minutes and I collected it the same day. Famous Jackets sent me a another email this morning checking that I had the hoodie. I found them fast, efficient, customer centred because they took the initiative, and really professional. What a great experience.
Excellent Service!
An excellent service!
My parcel was delayed - due to some transit issues that were outside of Famous Jackets control -, but Famous Jackets helped me throughout to make sure I got the item.
With Famous Jacket's excellent customer service I got the item that I ordered which was just as pictured on their website.
I highly recommend shopping with Famous Jackets.
Sheepskin jacket…
I bought a sheepskin jacket off the website and ordered the wrong size, followed by an email. I received an instant response and sure enough the delivery arrived quick and with a really high quality jacket. I am delighted with both the product, price and after sales support and will be with Famous Jackets....
Perfect customer service
Sizes come up a lot smaller than anticipated. I needed a larger size which was quickly rectified. I would say that the customer service was excellent!
Ordered a blade runner jacket which…
Ordered a blade runner jacket which turned out to be the wrong size
Was quickly resolved and sent a new size and they even asked my measurements to ensure that the correct size would be sent before being processed
Quick and easy emails/communication
Stay clear …
Stay clear ….
I ordered 2 jumpers in 2 colours same size … I’ve had 12 emails asking me to confirm I want the same size by email I’ve replied 12 times to say it is correct. I’ve had 4 calls from the company - 2 I answered and they hung up and 1 they left a voicemail asking me to confirm via email I want 2 jumpers in two colours of the same size … I have called the number and they advise they will connect me to next agent and after 5 seconds of hold music they drop the call
I blame google for also allowing them in the ppc google shopping auction
Shambolic
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.