FK

Frances Kettle

United Kingdom

Reviews

Review of Adanola


Rated 2 out of 5 stars

Very disappointed in change of fabric

I ordered leggings of which I already have two identical pairs. Coffee Bean XL I have unpacked them and put them away. Today I’ve put the on to find they were so much smaller and extremely tight. Thinking I’d ordered the wrong size but no. They are as I ordered but a different fabric making them really tight. I have put them next to my other pair and they are different despite the fabric details being described the same? Can’t now send back as no packaging! No v happy.

I’ve since spoken to Cameron on Live chat who when I explained in detail that the new leggings were much tighter and a different fabric he suggested I had maybe stretched my other pairs. I took offence at this comment and ended the chat. Not the experience I expected.

I will say Adanola with my other orders have packaged them well and delivered them promptly. But I feel let down this time.

August 16, 2025

Reply from Adanola

Hello Frances,

Thank you for leaving a review with us today, we’re really sorry to hear that you are unhappy with the item received and disappointed by the level of service provided to you by my colleague.

I can confirm that I have had a look into the correspondence and can see that we advised that due to general wear and washing over a period of time since your last purchase, this may cause an element of stretch to the fabric that would not be present from new.

However, be assured that your comments and feedback will be taken on board and we will review our processes internally to help with preventing these issues in the future.

I can only offer my most sincere apologies for any offence the correspondence may have caused and we can assure you our team would never want to make you feel this way. If you have any further queries or concerns, please don’t hesitate to get in touch with the customer care team, we’d be delighted to help.

Kind Regards,
Jamie - Customer Support Team

Review of Garden Trading


Rated 5 out of 5 stars

Couldn’t fault the product or service

Lovely Rug, and heavily discounted was a bonus.

Well packaged and delivered quickly!

Would recommend G Trading

August 21, 2025

Reply from Garden Trading

We're happy to hear that you love the rug and appreciate the discount! It's great to know the packaging and delivery met your expectations. Thank you for recommending us!

Review of daals

Review of Lemonade Dolls


Rated 5 out of 5 stars

Always excited for my next order!

Always a pleasure to purchase underwear from LD

Well made, innovative coloured items, which really are designed to fit women in a new supportive way!

Love their business.

Items come well packaged and arrive swiftly!

May 27, 2025

Review of BrandAlley UK


Rated 1 out of 5 stars

Difficult with Refunda

Returned an expensive shirt which Brandalley confirmed they received back on 8 Aug. It is now 23 Aug and despite chasing the refund 3 times STILL NO REFUND. Their replies to me are blunt and non commital.
Their T & C’s claim 14 days after inspection of items returned they will refund but now we are 2 days past that. BEWARE BEWARE WHEN
BUYING EXPENSIVE ITEMS

August 13, 2025

Reply from BrandAlley UK

Hi Frances,

Thank you for your review.

We are sorry that on this occasion the refund for your return was completed later than we expected.

This has since been complete and those funds can take a few working days to reflect onto your payment method.

Please be assured that your feedback has been raised and we are sincerely sorry for the inconvenience caused.

Kind regards,
BrandAlley

Review of Furdeco

Review of END.


Rated 5 out of 5 stars

Highly recommend END

Easy online purchase.

Parcel arrived quickly and was as described and well packaged.
Wouldn’t hesitate to buy again from END

August 16, 2025

Reply from END.

Hey Frances,

Thank you so much for your feedback!

We're delighted to hear that your order was processed quickly! We hope to see you again soon! 

END.

Review of American Golf


Rated 5 out of 5 stars

Needs a freshen up in stock

Nice welcome and offer to help from young man in store. Selection always seems to be for the more mature holder and could do with a younger trendier selection too.

June 21, 2025

Reply from American Golf

Hi Frances,

Thanks for taking time out of your day to leave this wonderful review. We are glad to hear that you were happy with the selection, it's truly appreciated! We hope to see you soon.

Kind regards,
AG Service Team

Review of Adanola


Rated 5 out of 5 stars

Love these leggings!

Purchased 2 pairs of the Coffee Bean colour leggings. Arrived very quickly. Fab quality and colour. Can’t stop wearing them!

June 5, 2025

Reply from Adanola

Hello Frances,

Thanks for taking the time to leave us a review.

I am so pleased to hear you are happy with order, we look forward to welcoming you back in the near future.

If you need any support, please do not hesitate to get in touch!

Kind Regards,
Grace
Customer Support

Review of Sytner Group


Rated 5 out of 5 stars

Such a smooth process.

Received a call from Chris Buss - Group Buyer for Sytner who wished to purchase my car.

Chris was open, honest and very easy to deal with offering a good price for my vehicle against car buying websites.

Throughout the process he kept me updated, and any questions I had were answered promptly. Whilst I was sceptical of the process it was very easy.

Car has been collected and funds paid to me before I handed the vehicle over.

Would highly recommend Chris as a buyer

June 3, 2025
Unprompted review

Reply from Sytner Group

Hello Frances, thank you for the kind feedback, we really appreciate you providing it. Regards, Sytner Leicester MINI.

Review of Motorway


Rated 1 out of 5 stars

AVOID AVOID

Spoke at length after receiving a valuation. Sent all the pictures. They verbally advised me to clear my finance on the car £22k) which I did. They then proceeded to say due to technical error they would need to reduce my valuation by £8k

What a bunch of charlatans!!

AVOID AVOID
I CAN SEE WHY THEIR REVIEWS ARE SO POOR NOW HAVING EXPERIENCES THIS SHOCKING BEHAVIOUR

May 22, 2025
Unprompted review

Reply from Motorway

Hi Frances,

Thanks for your review. We're sorry that you were unhappy with your experience. 

Upon review of your profile and communications with us, it has been determined that whilst you were not technically misadvised regarding the finance being cleared by yourself, the agent should have notified you that a manual quote had been requested and that this would likely affect the valuation you had been provided.

Unfortunately, in this case, a technical error led our usual pricing system to revert to an alternative industry pricing guide, which provided inaccurate data on this occasion. This meant the valuation you received online was an inaccurate representation of the value of your vehicle, unobtainable in the current market.

We reached out to you to discuss the possibility of remedying the situation as well as to advise you to contact the finance company, as they would likely be able to reverse the clearance and reinstate the finance agreement. We appreciate that this is an inconvenience that you should not be burdened with, and would like to extend our most sincere apologies for this.

In any case, we regret that your experience has not met our high standards of customer satisfaction, but we do wish you all the best in the future. 

Kind regards,

Tyler
Motorway Escalations Team

Review of HUH. Store


Rated 1 out of 5 stars

AVOID FRAUDULENT COMPANY

AVOID AVOID AVOID THIS COMPANY ARE NOT SENDING GOODS AFTWR TAKING YOUR MONEY. THEY ARE FAILING TO ALSO ISSUE REFUNDS. Please check X (Twitter) to see customers complaints! I am in touch with T Standards

April 24, 2025
Unprompted review

Review of Funky Leisure

Review of Lemonade Dolls


Rated 5 out of 5 stars

The best products for real women

Breath of fresh air to find such affordable, and beautifully designed lingerie! Superb selection of colours designed to last

February 5, 2025

Reply from Lemonade Dolls

Hi Frances!

We're so happy to hear that you love our products! Thank you so much for your continued support 🥰

If there is anything we can help with please just email hello@lemonadedolls.com and we'll be happy to assist 💛

- The LD Team x

Review of Lemonade Dolls


Rated 5 out of 5 stars

Give these a try!

Had issues with the delivery (Evri courier issues) however when the products arrived they were superb! Great quality, great colours and a breath of fresh air in women’s lingerie!

January 24, 2025

Review of Elite Competitions


Rated 5 out of 5 stars

Great competition site

First time user and easy site to use! Recommended

February 4, 2025

Reply from Elite Competitions

Hello Frances,

Thank you for your review! We're glad you found the site easy to use and appreciate your recommendation. If you ever need any assistance, feel free to reach out.

Kind regards,
The Elite Team

Review of Lemonade Dolls

Review of Lemonade Dolls


Rated 1 out of 5 stars

Not a happy customer currently

Latest order has failed to be delivered so not too happy! Previous two orders arrived within timescale however not this time.
Lemonade Dolls have stated they will chase Evri but heard nothing yet.

January 20, 2025

Reply from Lemonade Dolls

Hi Frances,

We're so sorry to hear this! It looks like this has all been resolved now, but if there are any further issues or if you need help with anything else then please contact hello@lemonadedolls.com and we'll be happy to assist 🥰

- The LD Team x

Review of daals


Rated 5 out of 5 stars

Great experience

Easy to order the chest of drawers. Good reviews and they were right. Great quality product which was easy to assemble.

Fast delivery, and tracking kept me upto date on when product would arrive.

January 17, 2025
Unprompted review

Review of URBAN MOOD STORE


Rated 1 out of 5 stars

AVOID AVOID

Order placed 9 Nov, and despite receiving confirmation, 7 days later no further update. Emailing their customer service team gets no response. The email bounced back which brings to mind the concern this business is no longer trading. Claim underway with credit card company to reimburse the cost of goods. AVOID AVOID THIS BUSINESS

November 16, 2024
Unprompted review